QUOTE(#Victor @ Mar 1 2021, 05:58 PM)
one swipe of any amount? must be physical swipe or online transaction counted as well?
how reliable is SC retention team offer? got call this morning from a lady from retention department, got offer SST waiver got both JOP & LFC cards without condition and one off RM50 rebate for JOP with RM200 spending during 1 Feb - 31 March (which already done on 1st Feb for Grab top up), but when request for written memo or T&C for the RM50 cashback, they could not provide any

QUOTE(#Victor @ Mar 1 2021, 06:55 PM)
annual fee waiver already got waived during cancellation before retention department.
yes the transaction on Feb is already counted when retention called, fret not today also done Grab top up after they called to keep the card.
what i am more concern is the RM50 rebate offered because this only mention after SST waiver not accepted. when asked when will the RM50 rebate credited, at first she says after spend of RM200, but I told her I already spend that during the mentioned period which is 1 Feb, immediate she says already eligible, but when asked again how come not credited yet, she says after end of April which is quite fishy...
the retention team will put a note.
mine same as yours, spending in Feb, will be credited by end Mar.
the notes recorded:
**SPEND RM200 CAMPAIGN (1/1-28/2) GET CASHBACK RM50 31/03/2021** (ANY 1 CARD) SST (JOP) SWIPE 1X WITHIN (1/1-28/2) GET CASHBACK RM25 31/03/2021**for LFC AF waiver, somehow she put effective 2022 instead. Escalated today, retention team called back and pushed forward the LFC AF waiver to 2021 (credited in few days). lovely lady, straightforward dealing with her.
recorded notes:
Change Fee Date: 01/02/2022 Offered 1 year annual fee waiver 01/02/2022.This post has been edited by cybpsych: Mar 1 2021, 07:02 PM