I bought an item that arrived not as described in the ad. Can't find anywhere I can complain within the ordering page so I wrote a 1 star review. Next day the ad taken off either by Lazada or the merchant but item still for sale with the same deceiving description in another site.

why didnt you just return it, duh?
i have returned 2 items before for being not like the description and it was always easy to deal with lazada on the returns. maybe you are just not following the correct procedure?

Oh, I just don't have the time to ship it back to them. Beside, the item is usable though not as complete an experience if it had come with the whole set as described. The item has already been taken off & I don't see the seller's other items in Lazada. Perhaps YOU have to thank me instead of getting rid of these unscrupulous seller.

Let me tell you the worst story being a merchant on Lazada. I my self is a reprsentative of a merchant in Lazada.com.my

You can find our product at but you cannot purchase any of the item because we have disable all the items (out of stock) and close our relationship with Lazada. [link removed]

We became their seller few months back after signing contract with them. They provided us online training on how to use the system and the trainer told us that lazada gives free shipping fee of RM 5.30/1kg for every order that our customer order and the rest we need to pay for extra. That is awesome. Meaning that, we don't have to pay shipping fee for item less than 1kg!

So, started 1st September last month, we noticed that Lazada started to charge us on shipping fee without notification. They even took our money for deposit purposes without notification. We called their operators and all of them cannot do anything just telling us to email to lazada support. We emailed them, and this email-in-charge-operator asked us to call their operator back. So, who's in charge actually? Where is the manager? We are not able to reach this money-making-guy.
If we bought a mouse RM 6 and we sell to customer for RM 12, Lazada will take comission from the item price about 3% and shipping fee of RM 5.30, meaning that... Item that we bought RM 6 and we supposed to earn RM 6 minus with commision 3% + shipping fee = we lost.

We are lucky that one of our finance staff found out the the problem on account statement.

We lost our money around RM 600 ++ for their shipping charges. If you want to become a merchant with them, think twice, have your lawyer ready if you wanna fight them.

Losing RM 600 is a very small amount to them and they maybe think we are not gonna claim back the money using law in court.

If you are a small business like us, don't ever try to join them.   
Update.
About the charge of deposit without reason. They said system bug: https://forum.lowyat.net/index.php?showtopi...post&p=82298755

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FAQ:

QUESTION: ITEM IN LAZADA ALL ORIGINAL?

ANSWER: NO. MOST OF THE ITEM ARE NOT ORIGINAL. EVEN WE SELL SOME NON ORIGINAL ITEMS AND THEY STILL APPROVE IT. LAZADA DOESN'T SELL ITEMS. THEY ONLY PROVIDE SERVICE and charge merchant using commission approaches

well, I have got different experience. Lazada is worst in terms of merchant support. only good for end customers.

All they want is you to list more and more, but when comes to shipment tracking, account issues, they take ages to solve. starting for 2 weeks ago, all my orders cannot be tracked by lazada themselve even though i have send those invoice with skynet bill which is appointed by lazada themselve to ask me to drop off there.

1st of November starting. I am off to shopee. good luck.