Let me tell you the worst story being a merchant on Lazada. I my self is a reprsentative of a merchant in Lazada.com.my

You can find our product at but you cannot purchase any of the item because we have disable all the items (out of stock) and close our relationship with Lazada. [link removed]

We became their seller few months back after signing contract with them. They provided us online training on how to use the system and the trainer told us that lazada gives free shipping fee of RM 5.30/1kg for every order that our customer order and the rest we need to pay for extra. That is awesome. Meaning that, we don't have to pay shipping fee for item less than 1kg!

So, started 1st September last month, we noticed that Lazada started to charge us on shipping fee without notification. They even took our money for deposit purposes without notification. We called their operators and all of them cannot do anything just telling us to email to lazada support. We emailed them, and this email-in-charge-operator asked us to call their operator back. So, who's in charge actually? Where is the manager? We are not able to reach this money-making-guy.
If we bought a mouse RM 6 and we sell to customer for RM 12, Lazada will take comission from the item price about 3% and shipping fee of RM 5.30, meaning that... Item that we bought RM 6 and we supposed to earn RM 6 minus with commision 3% + shipping fee = we lost.

We are lucky that one of our finance staff found out the the problem on account statement.

We lost our money around RM 600 ++ for their shipping charges. If you want to become a merchant with them, think twice, have your lawyer ready if you wanna fight them.

Losing RM 600 is a very small amount to them and they maybe think we are not gonna claim back the money using law in court.

If you are a small business like us, don't ever try to join them.   

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FAQ:

QUESTION: ITEM IN LAZADA ALL ORIGINAL?

ANSWER: NO. MOST OF THE ITEM ARE NOT ORIGINAL. EVEN WE SELL SOME NON ORIGINAL ITEMS AND THEY STILL APPROVE IT. LAZADA DOESN'T SELL ITEMS. THEY ONLY PROVIDE SERVICE and charge merchant using commission approaches

If buyer apply voucher, the discount is charge towards seller, not lazada right? I always see the invoice from seller is with discount. Kecian them if like that. Lazada suka suka give voucher tapi seller have to bear.

Anyway. I'm a buyer so good for me lol. No

Merchant. Lazada = no lost. They keep getting money. We join their discount/promo just to get more sales not to get more profit. We lost profit like just paying them for advertising our products online.

got proof we keep it in case Lazada needs to start this case in court - we are the one who should bring them to court . We even have a copied of an online training video where all conversation between trainees and trainer is recorded during the live session. The trainer clearly said we will get RM 5.3 free shipping for every order and yes we got it for few months but the problem is they just started to charge us shipping fee without ANY NOTIFICATION last few months.

TS,

I been with Lazada for a long time already. You're at fault for didn't read the terms carefully, correctly.

But the only issue I'm facing right now is the price war among sellers. In the end, the manufacturer win because sales increases, consumer win because price getting lower and lower. BUT TRADERS CAN ALL GO FLY KITE!

Start selling online only if you carry your own product or brand, or else don't bother.

try sell it Rm2.00
dum baaa TS

last time lazada no shipping fee. now even small item also kena charge shipping.

TS,

I been with Lazada for a long time already. You're at fault for didn't read the terms carefully, correctly.

But the only issue I'm facing right now is the price war among sellers. In the end, the manufacturer win because sales increases, consumer win because price getting lower and lower. BUT TRADERS CAN ALL GO FLY KITE!

Start selling online only if you carry your own product or brand, or else don't bother.

Stop mislead the reader with wrong information.
Lazada is the one bear the voucher amount, not merchant.

sell cheap will kena tangkap

u duno?

. u tahu tak thosr mouse pendrive banyak banyak kat lowyat/digital mall part of them not cost at all?
example like mouse under HP brand. this mouse come bundle with laptop bulk order.order 20laptop free mouse.
seller wont gip free mouse to customer.....those router and networking modem also same. bought router got free adapter wifi. selling at RM 11.
please dont tell me u got usb mouse 3d scrool  at rm6 cost. thats expensive. If rm6 cost for 1000dpi mouse its ok

kejap. aku ada soalan nak tanya. u mad because lazada suddenly are not free shipping anymore. but u said u have big online shop(i am expecting its under your domain/company name) but who the hell bear cost for shipping for your "big online shop"?

either u sendiri give free shiping OR u minta kustomer pay for shipping. but for your information poslaju already increase fees 20% for shipping. its. no more RM 6.00 under 500gram.

You tala baca properly lah.
For first 1kg, it is BUYER who is free but u will bear the charge of rm5 + 6% gst - 5.3.
If over 1kg lets say 3 kg and assuming every 1kg add rm3, the buyer will pay u rm6 but your total transport cost chargeable on your company is rm5+6+6% = rm11.66
Next time listen properly before rant. it has been like that since 2 years ago when i joined.
charge lazada. we as merchant got no loss. thats why if u were to check lzd mia profit/loss, they actually making loss every year.
their objective is to build user base, not earn money.
when they got big user base, big company will buy them with crazy high price (hint: alibaba)
Are u sure u r lzd seller? since when lzd charge u when buyer use voucher to buy your stuff?
ko biar betul?
when the trainer said "we" that means as buyer, not as merchant
sales increase but their product price mati coz kena sell below rrp like samseng.
new rm3k. 1 week old sell rm2.8k. 1 month old sell rm2.5k and so on. making their product doesnt worth much and terrible second hand value.
that is what u get when u get a big network of reseller.
look at apple, even in the mid lifespan their phone still can sell at rrp or maybe slightly lower because they control 9 9.
many small reseller will complaint to manufacturer and eventually they need to jaga and control the price.
thats what happened to directd as i was told. u can see their price not as competitive as previous when they gain traction.

You tala baca properly lah.

If over 1kg lets say 3 kg and assuming every 1kg add rm3, the BUYER will pay u rm6 but your total transport cost chargeable on your company is rm5+6+6% = rm11.66

they actually making loss every year.
their objective is to build user base, not earn money.

Are u sure u r lzd seller? since when lzd charge u when buyer use voucher to buy your stuff?
ko biar betul?

Look who answer the question about shipping fees. You have been with lazada for a long time but lazy to check your income statement. I and worker have been carefully read the Lazada contract. Go hire one to audit your income and start to join my 'demonstration'

Perhaps, before we join Lazada they charged RM 5.30 then, when we join they gave free RM 5.30 then they started to charge back RM 5.30 started September 1st this year. and the problem is, they didn't notify us they charge us on every order until we checked audit our income statement. and when we ask for returning back our money, nobody cares from their side.
Nope. You are the one who misled reader with no fact. When you join promotion/voucher event, you got to agree to Lazada to sacrifice your item's margin for Lazada's commission. You cannot see how this system work. Go hire one guy who is expert than u to manage your Seller Center.
Troller.
I don't get you. You tell me, 3d scroll mouse that cost RM 6 is expensive without no reason.
How Lazada makes money?

About the shipping: POS LAJU? We don't use POS laju. 1 order = 1 hour waiting to pos item. Yes we have our own delivery service = free shipping and we became partner with few delivery services to get lower shipping rate excluding POS LAJU. Shipping rate is low. Customer can choose several couriers based on their preferences.
2 years join but not able to give fact here for me to read. But just let me quote some of your misled answer here:
where to read? to read properly from where? you are not pointing me to the right direction.
I'm now lost my mind with your calculation. Not sure if you are merchant.
If you look at the capitalism system, I feel sorry for you because you are in the lowest level. You don't know how big company makes money.
I have answered this.

despite your rebuttal, im still alive and selling in lzd over 2 years and able to balance my acc with them. maybe you should sack your account team lol.

when you can't explain more. this is your last conclusion

well, it certainly aint my obligation to guide nor teach you since im not in anyway a lazada worker LOL.
For us, it is good if lesser seller compete with us hahahaha.
sorry but thats why survival of the fittest rule.
happy closing

About the shipping: POS LAJU? We don't use POS laju. 1 order = 1 hour waiting to pos item. Yes we have our own delivery service = free shipping and we became partner with few delivery services to get lower shipping rate excluding POS LAJU. Shipping rate is low. Customer can choose several couriers based on their preferences.

well, it certainly aint my obligation to guide nor teach you since im not in anyway a lazada worker LOL.
For us, it is good if lesser seller compete with us hahahaha.
sorry but thats why survival of the fittest rule.
happy closing

TS dont know lazada already ranking one of ten top website visit by malaysian. mudah lelong also kalah to them.

I would not take it seriously when they sell rm6 mouse on lazada.

why? apa sarahan rm6 mouse??

well, it certainly aint my obligation to guide nor teach you since im not in anyway a lazada worker LOL.
For us, it is good if lesser seller compete with us hahahaha.
sorry but thats why survival of the fittest rule.
happy closing

I do agree. Biar la, lazy to explain further. Lesser seller, lesser competition.
Should also thank TS for chasing away some potential seller. Can see some of them here actually believe in what he said. 

TS dont know lazada already ranking one of ten top website visit by malaysian. mudah lelong also kalah to them.

u sure your "free shipping" didnt exceed RM600 that your "loss" to lazada ?