Let me tell you the worst story being a merchant on Lazada. I my self is a reprsentative of a merchant in Lazada.com.my

You can find our product at but you cannot purchase any of the item because we have disable all the items (out of stock) and close our relationship with Lazada. [link removed]

We became their seller few months back after signing contract with them. They provided us online training on how to use the system and the trainer told us that lazada gives free shipping fee of RM 5.30/1kg for every order that our customer order and the rest we need to pay for extra. That is awesome. Meaning that, we don't have to pay shipping fee for item less than 1kg!

So, started 1st September last month, we noticed that Lazada started to charge us on shipping fee without notification. They even took our money for deposit purposes without notification. We called their operators and all of them cannot do anything just telling us to email to lazada support. We emailed them, and this email-in-charge-operator asked us to call their operator back. So, who's in charge actually? Where is the manager? We are not able to reach this money-making-guy.
If we bought a mouse RM 6 and we sell to customer for RM 12, Lazada will take comission from the item price about 3% and shipping fee of RM 5.30, meaning that... Item that we bought RM 6 and we supposed to earn RM 6 minus with commision 3% + shipping fee = we lost.

We are lucky that one of our finance staff found out the the problem on account statement.

We lost our money around RM 600 ++ for their shipping charges. If you want to become a merchant with them, think twice, have your lawyer ready if you wanna fight them.

Losing RM 600 is a very small amount to them and they maybe think we are not gonna claim back the money using law in court.

If you are a small business like us, don't ever try to join them.   

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FAQ:

QUESTION: ITEM IN LAZADA ALL ORIGINAL?

ANSWER: NO. MOST OF THE ITEM ARE NOT ORIGINAL. EVEN WE SELL SOME NON ORIGINAL ITEMS AND THEY STILL APPROVE IT. LAZADA DOESN'T SELL ITEMS. THEY ONLY PROVIDE SERVICE and charge merchant using commission approaches

If buyer apply voucher, the discount is charge towards seller, not lazada right? I always see the invoice from seller is with discount. Kecian them if like that. Lazada suka suka give voucher tapi seller have to bear.

Anyway. I'm a buyer so good for me lol. No

Merchant. Lazada = no lost. They keep getting money. We join their discount/promo just to get more sales not to get more profit. We lost profit like just paying them for advertising our products online.

got proof we keep it in case Lazada needs to start this case in court - we are the one who should bring them to court . We even have a copied of an online training video where all conversation between trainees and trainer is recorded during the live session. The trainer clearly said we will get RM 5.3 free shipping for every order and yes we got it for few months but the problem is they just started to charge us shipping fee without ANY NOTIFICATION last few months.

TS,

I been with Lazada for a long time already. You're at fault for didn't read the terms carefully, correctly.

But the only issue I'm facing right now is the price war among sellers. In the end, the manufacturer win because sales increases, consumer win because price getting lower and lower. BUT TRADERS CAN ALL GO FLY KITE!

Start selling online only if you carry your own product or brand, or else don't bother.

Look who answer the question about shipping fees. You have been with lazada for a long time but lazy to check your income statement. I and worker have been carefully read the Lazada contract. Go hire one to audit your income and start to join my 'demonstration'

Perhaps, before we join Lazada they charged RM 5.30 then, when we join they gave free RM 5.30 then they started to charge back RM 5.30 started September 1st this year. and the problem is, they didn't notify us they charge us on every order until we checked audit our income statement. and when we ask for returning back our money, nobody cares from their side.
Nope. You are the one who misled reader with no fact. When you join promotion/voucher event, you got to agree to Lazada to sacrifice your item's margin for Lazada's commission. You cannot see how this system work. Go hire one guy who is expert than u to manage your Seller Center.
Troller.
I don't get you. You tell me, 3d scroll mouse that cost RM 6 is expensive without no reason.
How Lazada makes money?

About the shipping: POS LAJU? We don't use POS laju. 1 order = 1 hour waiting to pos item. Yes we have our own delivery service = free shipping and we became partner with few delivery services to get lower shipping rate excluding POS LAJU. Shipping rate is low. Customer can choose several couriers based on their preferences.
2 years join but not able to give fact here for me to read. But just let me quote some of your misled answer here:
where to read? to read properly from where? you are not pointing me to the right direction.
I'm now lost my mind with your calculation. Not sure if you are merchant.
If you look at the capitalism system, I feel sorry for you because you are in the lowest level. You don't know how big company makes money.
I have answered this.

when you can't explain more. this is your last conclusion

TS dont know lazada already ranking one of ten top website visit by malaysian. mudah lelong also kalah to them.

I would not take it seriously when they sell rm6 mouse on lazada.