What is taking SME so long for the refund @@
When called up my distributor he said already passed to SME and SME will be the one doing the refund? true?

better check with Samsung directly or did your distributor give u proof of return?

I think the money is used to pay to the manufacturing plant, which in turns pay to the components suppliers.

SME needs to cater RM 2800 x 4000units (or 8000?) = RM11,200,000 (or 22,400,000?) you think at such short time they can allocate that?

Mine also more then a week already, still have not get my refund

Awesome man , people like you keeps this thread relevant and alive.
Now i really freaking regret returning my phone too early.. at least could wait out until DEC 2016 deadline..

Like someone said earlier, it makes a huge difference in knowing how to properly use and handle your 'potentially' hazardous phone.

yup. it is just for preventing the OTA method only.

technically, depending on your permission given to which particular apps, those certain apps can in a way lock you out of using the phone as well. but if they do indeed proceed to go down this path, there is very dire consequences to the phone manufacturer and telco who did that.

how can you then trust the phone manufacturer and/or telco from doing more than that if they really can go to the extreme of out right bricking your phone. the PR would be a nightmare and you can bet your dollars that the android dev community will avoid ever buying from said manufacturer/telco any more.

hmmm...but looking at the seriousness of this whole exploding issue, it might not be a surprise that Samsung might do something like that

anyway, like i originally said, best of luck to you guys who choose to continue using the phone...be it use until the refund deadline or keeping it until next replacement come out. Be safe and make sure you know how to contain the fire, if it really happen. *touch wood*

Btw guys, I just called up SenHeng for the refund money they said it will be directly debit to my credit card account as I used credit card for the payment. I told the CS that I did provide my bank account detail (bank statement) during the phone return but she told me it's irrelevant . Anyone got back from Senheng d?

if not mistaken, you can ask the bank to convert that money back into your saving account.

i have done it before...converting about 700 bucks back to my saving account...i went and make payment for my CC and few days later...the auto debit make payment again

heh.

in regards to how to properly use and handle the note 7 phone if you're still having to use it, the precautions are pretty straightforward if you do sit down and think.

sharing some thought process here:

- disable the fast charging feature. my god. is it really that necessary to have your phone to charge to 100% in 1h15min than normal 2h? it's well documented fast charging heats up the battery no matter which phone model and reduces its life span. so why put it to undue stress?

- be knowledgeable in preparing for the worst. it is very unlikely the note7 will be like a triggered grenade when it malfunctions. what is more likely to happen is that you will feel a rapid climb of temperature of the phone before it engulfs in fire and the chemical reaction in the battery becomes more violent. so prepare your mind for that scenario. if it's in your pocket, just quickly instinctively reach in and throw it out. if it's in your bag, put the bag away from you. etc. etc.

- if you wish to keep the phone, please for the love of god, DON'T store in a compressed container as i read some people have said they planned to do. a very quick decompression of air in a sealed container WILL cause a pretty significant explosion and if the container is quite malleable or pliable, then you run the small risk of a tiny pipe-bomb triggering.

- store the phone when not in use on materials that don't burn through

- use a digital timer switch so that you charge the phone up to 90+% and it automatically stops charging. otherwise, just monitor the phone as you charge manually and don't overcharge.

- temporarily don't use the iris scanner. not saying that it is the reason for possible note 7 fire malfunction but then again until they find out what's the reason, you don't really need to live and die if you don't use such a feature.

- disable as much running services as possible on your android phone. there's no point to keep so many running processes (especially bloatware) that keeps your phone's CPU running and thus risking producing high heat from CPU use

- don't go to sleep with your head on top of your note 7

For those who return the Note7 to telcos, do you return the phone and box only or the whole box set??

im bought mine from digi and the sms they send asked for the whole set... hurm...


PS: Sorry if have people asking about this before.. just following this thread, so maybe i miss out relevant post..

Maxis required for whole set.

This is digi's recall procedure

rufey if digi staff ask full set, show them this

This post has been edited by yuhhaur: Oct 28 2016, 06:09 PM

Maxis Sunway Pyramid branch only took my phone+spen.

Samsung SES 1 Utama also requested for box, phone and spen only.

I only return phone and box to SenHeng.

I get to keep SPEN too.

surrendered my N7 this morning at Digi Sunway. Gave them phone only. Was kinda sad. Now got to bring my slr where ever i go again... Note4; please hold till N8 comes out hehehe

Returned mine today at Digi store c180. Just passed the phone and box only. Contract all canceled and change to latest plan. Been told tht they will deliver the refund by cheque within 3 weeks. Less than 10 min procedure.

Still waiting from YES

Just received my refund total RM2879.10 this morning when I checked my bank balance online. Thank you Samsung. Im happy man now.