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Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29

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thugs
post Sep 8 2016, 05:51 PM

Tun Tan Sri Datuk Dr. Thug
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QUOTE(desmondk @ Sep 8 2016, 05:50 PM)
Please don't be misleading.

They are only requesting people to switch off and do not charge it during on board.

I noticed your posts were all about losing faith to Samsung since the battery issue.

One do not need to repeat itself so many times unless you're a recorder.

Chill bro.
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Those post makes me worried already.
thugs
post Sep 8 2016, 06:06 PM

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QUOTE(lllllx3 @ Sep 8 2016, 05:59 PM)
i just get called by samsung, and i ask for the screen warranty stuff..then the representative divert my phone to another people who sound more pro , answering my question in professional way, ....

so the answer i get from her is : the compensation gift is 1 tented glass screen protector & 1 screen crack protector (more tough protect than tented glass =.= which is she say)..... so thats mean no such 1 year protection warranty stuff... the final is 2 slide of screen protector....

i dunno its really final confirm or not but at least she sound confidence ..hahhaa

at last i suggest them announce this to their fb with photo attach to avoid the mistake because the last post they post is 1 year warranty.. i hope they can explain tis on fb asap...

may be the next person who receive call can looking for her to answer your question... her name is Tiffany...

hope this help u guys.. smile.gif
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But most already have an understanding that it's 1 year screen protection warranty worth RM148.
thugs
post Sep 9 2016, 03:04 PM

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QUOTE(CAC@MBO @ Sep 9 2016, 01:57 PM)
Why should we refund? Cause the new replacement we need to buy another one?

I mean I bought cause I need it. Then they say we do replacement note 7 they will provide free extended warranty and screen crack warranty as compensation for trouble cause. This problem come for ppl like us whom already bought the rm248 warranty.
Careline say management will find something else to compensate us since we bought the warranty. Thus I didn't refund as I memang want the warranty there.
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Where you get the news that they will provide free extended warranty? As far as i know, only give screen crack warranty for 1 year.
thugs
post Sep 9 2016, 04:25 PM

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QUOTE(CAC@MBO @ Sep 9 2016, 03:22 PM)
Ya. The hassle problem is to go do refund lo. Guess have to do asap.
Saw in fb comments by Samsung mobile Malaysia fb. But yet to confirm I guess.
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I think the official is only free 1 year screen protection warranty and 1 tempered glass.
thugs
post Sep 9 2016, 04:26 PM

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QUOTE(yuhhaur @ Sep 9 2016, 04:08 PM)
screen crack only covers until 31 December 2016. Not 1 year but only 3 months.
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Any official memo? What I understand is 1 year.
thugs
post Sep 9 2016, 04:32 PM

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QUOTE(yuhhaur @ Sep 9 2016, 04:30 PM)
Here
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Below from Courts:

Thank you for your emailing to Courts Customer Service.


First of all we would like to express our deepest regrets for the inconvenience caused while dealing with Courts.


With regards to enquiry, please find the procedure for the exchange policies after discussion with Samsung.


Replacement set can be collected start on 29/9/2016 at nearest Courts branches
You will be contacted by our Courts staff after September 29th, 2016
Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change any color)
Customer will get brand new set not recycle set
Replacement 1 to 1 – customer only just need to bring the phone
Replacement set will come together with Samsung apology card and 2 more FOC for customer

Ø Screen crack protector – 1 years

Ø Screen crack insurance – 1 years


As reference, please keep your enquiry log number XXXXX handy. We will update later which branch to be collected once get confirmation from our HQ.


Once again we apologies for the inconvenience caused and thank you for your patience.


If there is anything else that we can help you further, please contact us here. We are happy to help you.

For more information about our services, please visit www.Courts.com.my. In addition, you can also contact our friendly Customer Service Officer, by calling our toll free number at 1-800-88-1832.

"Thank you for choosing Courts"

This post has been edited by thugs: Sep 9 2016, 04:33 PM
thugs
post Sep 9 2016, 04:34 PM

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QUOTE(yuhhaur @ Sep 9 2016, 04:32 PM)
And this https://forum.lowyat.net/index.php?showtopi...post&p=81620487
<- to see attachment
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Let's see then... Maybe different partners offer different stuff?

This post has been edited by thugs: Sep 9 2016, 04:35 PM
thugs
post Sep 9 2016, 04:38 PM

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QUOTE(yuhhaur @ Sep 9 2016, 04:36 PM)
rclxub.gif Pening rclxub.gif
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Wait 29 September 2016.... confused.gif
thugs
post Sep 9 2016, 04:51 PM

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QUOTE(viper83 @ Sep 9 2016, 04:43 PM)
i just got an email from senheng for the screen protection warranty. its 1 year and not 3 months as the previous email sent out by senheng. they just confirmed it with SME. i think all the replacement units in msia will get the same thing.
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That's good! At least, confirmed by them! Nice!
thugs
post Sep 9 2016, 05:01 PM

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QUOTE(aruja_69 @ Sep 9 2016, 04:56 PM)
Got the call from Samsung too asking me to return my set on 29th Sept where I got it from Lowyat.
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Must it be on the 29th Sept?
thugs
post Sep 9 2016, 05:18 PM

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QUOTE(vez @ Sep 9 2016, 05:12 PM)
my understanding is 29th Sept onward, mine is from Samsung Center so they know i collect the pre order unit from there, so the replacement unit will reach there, i think the unit will be there and wait for me lol
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Haha! I ordered from Courts and they said collect at nearest branch... and they will only call on 29 September onwards...
thugs
post Sep 9 2016, 05:19 PM

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QUOTE(JuneResources @ Sep 9 2016, 05:11 PM)
Why Samsung so noob one? doh.gif
Suppose need to change immediately and temporary replace other model of samsung device (as long as people still can get contact with you if they only have 1 device).

Somemore if wait until 29th Sept do replacement, I think more and more case battery explode will in Malaysia (just hopefully don't occur~ unsure.gif ) because some of people does not have other devices to replace and take high risk of their life continue use current device until 29th Sept.
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Not enough stock maybe... sad.gif
thugs
post Sep 9 2016, 08:40 PM

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QUOTE(qayzim14 @ Sep 9 2016, 07:25 PM)
Hi geng, want to know whether this note 7 replacement programs warranty transferable or not? Means not original owner go claim the replacement, but have all the box and the receipts also..

Any opinion?
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Can. Should be no problem.
thugs
post Sep 10 2016, 01:29 AM

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QUOTE(WanMya @ Sep 10 2016, 12:50 AM)
Bought from forumer. Pre order item. He said from umobile.

So get replace by umobile or SME?
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Supposed to be replaced by umobile
thugs
post Sep 10 2016, 10:38 AM

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QUOTE(jacky91 @ Sep 10 2016, 10:25 AM)
My phone just died on me ytd :lol2:

Bootloop issue. Tried wiping cache and format, still cannot.
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Just curious if bootloop issue would be fixed in the replacement batch.
thugs
post Sep 10 2016, 10:49 AM

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QUOTE(jacky91 @ Sep 10 2016, 10:44 AM)
Yea, been thinking on this too, since they focus mainly on the battery issue only.
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Yes, and not sure if battery can caused bootloop issue.
thugs
post Sep 10 2016, 11:14 AM

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QUOTE(jacky91 @ Sep 10 2016, 10:54 AM)
Hmm...hard to say sia..
Haha...i am also thinking whether to sell it out or not :/

P9 plus or Sony XZ
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Some people said change motherboard will solve the bootloop issue... Hmm...
thugs
post Sep 10 2016, 11:28 AM

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QUOTE(jacky91 @ Sep 10 2016, 11:22 AM)
damn...u reminded me of this feature HAHAHA i actually love the s-pen a lot biggrin.gif very convenient
nt sure sia...waiting 29th for replacement

btw, since now my phone got bootloop, do I need to take it to SC? or just put back into box and wait replacement?
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Put in box and wait for replacement.
thugs
post Sep 10 2016, 11:29 AM

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QUOTE(abarai @ Sep 10 2016, 11:26 AM)
Is it so far confirmed that explosions only happen while charging or when the phone is running hot (gaming etc) or can it explode randomly? If it is the first scenario, it is still a mitigateable risk but if it is the 2nd... Samsung should just issue an urgent and immediate recall

Please clarify , Samsung
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As far as i know, manufacturing defect. Nobody can confirm with you.
thugs
post Sep 10 2016, 01:20 PM

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QUOTE(Andrewtst @ Sep 10 2016, 01:06 PM)
I decide not buying Note7 anymore.

Reason simply, 2nd batch is possible new but 3rd batch possible is return unit from first batch and reconstruct.

Anyhow the main reason is this Note7 will have second hand resell value and also I already decide to get my first ever iOS phone. Oops.

Time to said bye bye to Note7, now really thanks God I fail login during preorder time.
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How sure are u that iOs phone is free of problem? tongue.gif
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