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Samsung Samsung Galaxy Note 7 Official Discussion V6!, Replacement scheme starting from Sept 29

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thugs
post Sep 7 2016, 01:06 PM

Tun Tan Sri Datuk Dr. Thug
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I've sent an email to Courts, hope they would reply. Will update if there's any reply.

I've also Livechat with Samsung CS:

1) Latest update (as mentioned by the CS) - please contact the respective Courts Malaysia to facilitate this exchange

2) She is not aware of FREE 1 year screen protection warranty + FREE tempered glass. But after I told her I saw in FB, she checked and confirmed yes. "customer will get free "Samsung Screen Crack Protection" and "tempered glass screen protection" for the Note 7 replacement"

I think at this moment, the CS is not fully aware of what's happening....

This post has been edited by thugs: Sep 7 2016, 01:07 PM
thugs
post Sep 7 2016, 01:26 PM

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QUOTE(shinobikit @ Sep 7 2016, 01:24 PM)
damn digi, it should announce at the public page, instead of customer ask only tell. zzzzzzzz  ranting.gif
*
Samsung should liaise with all the partners with regards to this issue. And all their partners should cascade down to their CS with regards to the conclusion.

Now, chicken without head.....
thugs
post Sep 7 2016, 03:08 PM

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Reply from Courts!

This post has been edited by thugs: Sep 7 2016, 03:11 PM


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thugs
post Sep 7 2016, 03:13 PM

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QUOTE(qawyhamz @ Sep 7 2016, 03:11 PM)
REPLY FROM COURTS THROUGH FB MESSAGE
==========================================
With regards to enquiry, please find the procedure for the exchange policies after discussion between Courts Malaysia and Samsung Mobile Malaysia.

1. Replacement set can be collected starts on 29/9/2016 and onwards at nearest Courts branches. Provided with prove of purchase.

2. You will be contacted by our Courts staff by September 29th, 2016 for the confirmation.

3. Replacement will be 1 to 1 exchange – same as per customer order (customer can’t change the color of the Samsung Galaxy Note7)

4. Customer will get a brand new set of Samsung Galaxy Note7. Not a recycle set.

5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone.

6. The brand new replacement of Samsung Galaxy Note 7 set that will be replace for customers, comes with an apology card and 2 freebies courtesy of Samsung Mobile Malaysia.

  Screen crack protector – 1 years
  Screen crack insurance – 1 years
*
Only bring phone, no need bring others. icon_idea.gif

even tempered glass got 1 year warranty! brows.gif
thugs
post Sep 7 2016, 03:15 PM

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QUOTE(qawyhamz @ Sep 7 2016, 03:14 PM)
I understand also like that , no mention return box and accesories, heheheh
*
Ya, means free charging adapter, free earphone, free type C adapter for you. nod.gif
thugs
post Sep 7 2016, 03:18 PM

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QUOTE(apecx92 @ Sep 7 2016, 03:15 PM)
Atlast Courts reply for our phone replacement. My nearest branch will be at Setapak Courts.
*
So, any nearest branch also can have the replacement phone?
thugs
post Sep 7 2016, 03:18 PM

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QUOTE(qawyhamz @ Sep 7 2016, 03:17 PM)
and you too  rclxms.gif
*
Must keep the email in case they change their words. wink.gif
thugs
post Sep 7 2016, 03:25 PM

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QUOTE(wesleyho @ Sep 7 2016, 03:20 PM)
5. Replacement of the Samsung Galaxy Note7 is prior to "1 to 1" – Customer only need to bring the phone.

Means only phone to phone, those accessories no replacement ler..  hmm.gif
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No idea, but I understand accessories will also be replaced, give 1 whole new phone with box and accessories. haha! Well, not sure.
thugs
post Sep 7 2016, 03:38 PM

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QUOTE(CAC@MBO @ Sep 7 2016, 03:35 PM)
For us that bought warranty. We seem have to do refund as Samsung malaysia replied to me.

[attachmentid=7478674]
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That's good to hear. Fair enough!
thugs
post Sep 7 2016, 05:01 PM

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QUOTE(TyroneS @ Sep 7 2016, 04:40 PM)
i did receive call from samsung too tell me about the exchang detail
and for protection plus replied as below

A member of our web team will be available soon.
Welcome to Samsung Live Chat. Good day to you.
Nur Ain Syamimi
Thank you for contacting Samsung Malaysian Live Chat Support. My name is mimi.. How may I assist you today?
16:35:13
hello~
16:35:35
i did purchse extra warranty service + screen protection plus for my note 7
16:35:50
when i replace my phone,how the warranty and protection plus i purchased earlier?
16:36:03
Nur Ain Syamimi
your warranty period will

be based on the date you

replace your Note 7
16:36:57
i"m not asking bout the warranty ya
16:37:13
it"s the extra plan i bought
16:37:20
Nur Ain Syamimi
protection will continue to the new device
16:37:24
alright,thanks~

*but they did not mention how to process,maybe ask from the retailer i purchased*
*
This is the CS I was talking to as well. But she is not so well informed...
thugs
post Sep 7 2016, 10:26 PM

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QUOTE(TOMEI-R @ Sep 7 2016, 10:21 PM)
These are the most reasonable comments so far. You guys are right, people here are more concerned on what will happen to their expensive screen protector or body wrap applied, their expensive backcover and their 1 year lcd warranty. Isnt the safety and wellbeing of our ownself the main priority when such issues crop up? Tbh, my note 7 has been lying in my drawer since Samsung announced a recall. I would not want to risk myself or my family just because I paid rm3k for it. Morever, Samsung has already announced a recall and possibly a refund which I think is fair enough.
*
Agree with you. This is Malaysia!
thugs
post Sep 7 2016, 10:27 PM

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QUOTE(eternity4av @ Sep 7 2016, 10:26 PM)
my devices heat up to 40 celcius when charging from 60 % to 87%, should i stop it? im abit worried, so i plugged off from the wall charger, using fast charger anyway. is it normal?
*
40 degree should be normal. Most use phone normally heat up to 38 to 39 degree...
thugs
post Sep 7 2016, 10:37 PM

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QUOTE(shinobikit @ Sep 7 2016, 10:32 PM)
Ahem.. rich ppl talk.
*
I think what he said is right and no, not rich ppl talk. Honestly, people who can afford note 7 is medium to high class. Or else, you would't be able to buy a RM3k phone. Well, that's my personal point of view. I know most will argue after this.
thugs
post Sep 7 2016, 10:50 PM

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QUOTE(eetony @ Sep 7 2016, 10:45 PM)
I c not medium to high class also can buy iPhone nowadays.. lol
*
Malaysia is bolehland. Handphone is more important than food for most Malaysian. That's why our mentality is wrong. Nevertheless, I do not want to comment much because each and everyone of us is responsible for our own decision. biggrin.gif
thugs
post Sep 7 2016, 10:51 PM

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QUOTE(TOMEI-R @ Sep 7 2016, 10:44 PM)
If you think that its worth risking your life and limbs for the rm3k u paid for, then I dont have anything to say to you.
To me, no gadget is worth losing sleep over for. I have more important things to take care of. Like mentioned, Samsung is replacing the phone. To me, its case closed.
*
Yes, Samsung to me is kind enough to make this expensive decision. Not all company dare to do this. Case close and just wait replace the phone.
thugs
post Sep 7 2016, 10:59 PM

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QUOTE(shinobikit @ Sep 7 2016, 10:41 PM)
Some rich ppl switch phone like switching fashion clothes.

But for middle income ppl income like us, eat roti and save few months still can afford 3k phone, but expectation different,  the one and only phone.

For rich people different, oh.. note 7 got time bomb issue, then i keep in drawer and use my note 5 or iphone 6s first... the hell.. i only a 4 years old note 2!
*
Haha. Well, I don't want to comment much because decision lies to individual on what phone to get and what they would do with the phone if it's "faulty". Yes, expectation is high on such an expensive phone. But what has been done wrong, is can't be changed. At least Compensation is made. Samsung can keep quiet and don't reveal it's their mistake. We can use the phone like normal, anything wrong, Samsung can say, it's the user who use the phone differently or give all sorts of reasons.

Honestly, no matter how good a company is, there is bound to be some error in production. Whether the company takes the accountability and admit the mistake or not, it's a different story.
thugs
post Sep 7 2016, 11:00 PM

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QUOTE(TOMEI-R @ Sep 7 2016, 10:54 PM)
Yup.. looking forward at the piano black Iphone 7 already. drool.gif
*
All the best! Iphone is good but not confirmed is good. If you understand what i mean. Haha
thugs
post Sep 7 2016, 11:21 PM

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QUOTE(raymondtong94 @ Sep 7 2016, 11:19 PM)
and again, here comes the other one! go, Pokeball!
*
I was about to say as well. Lol
thugs
post Sep 7 2016, 11:23 PM

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QUOTE(Goldeen @ Sep 7 2016, 11:17 PM)
Samseng is total crap, skipped the safety part.
iPhone is too far ahead, now brands like huawei is much better.

Only dumb fans still choose samseng.
Lel
*
Huawei, RM10!

Fast deal!!! Cash ready!!!!

This post has been edited by thugs: Sep 7 2016, 11:24 PM
thugs
post Sep 8 2016, 05:16 PM

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Despite all this, my biggest concern in not being able to bring the phone up on flight.



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