UPDATED !!

had the same problem
guess have to go to their branch for renewal.

What is UPDATED?

Went to kedah UTC. 3.30pm go in, 5pm left with passport

What they mentioned has no basis, have been using IC for banking without problem. Also checked on the passport blacklist, no issue. Also have used passport at KLIA electronic immigration gate, no issue.

Something definitely not right with their system

Most likely you need to check with them. Maybe theres a glitch.
They also mentioned that the system is not that stable at the moment.

The standard response is your passport got issue, so need to go to immigration counter.

In fact my existing passport was previously renewed 5 years ago, there was no issue.

Suspect they restrict the number of online application to avoid the system swamped and unable to cope with the number of applications

This post has been edited by tonytyk: Sep 7 2016, 03:52 PM

my friend qs : "my passport haven renew since last year may 5, 2015. do u think i able to renew passport online?"

ive been using my thumb print since it was introduced. system always reads it fast

they must have corrupted the data recently

online system also song lap 6%

Can i renew just for changing my picture? I don't like my pic since the officer force me to take picture on the spot LoL. Usually they will accept the pic i bring but that day they told me must take on the spot.

You are willing to pay Rm200 just for the change of pic? Now they only accept photo taken on the spot, what if you don't like the new photo taken?

Just to let you know I dont represent the Imigresen office. Im just another average Joe who needs to renew his passport and happens to have no issue on the Online Passport website. I think you should give them a call, 03 - 2026 2090 - UTC Pudu my suggestion call her around 10.00 AM or 3.00 PM.

she call yesterday, she need go immigration office.

I had a very old pasport in 1998 which I could not find again and never done any renewal(single use only). In my case is it renewal or im suppose to do as new application.

Just asking here as I am planning to queue early tomorrow and all lines are closed for Raya. Thanks!

Update : brought my >10y old expired passport and application went smoothly. Immigration returned my old passport with a triangle portion cut out of the front cover.

Before that I tried online renewal - error came out fingerprint unable to retrieve or missing and need to come to immigration office

This post has been edited by zamanjaafar: Sep 13 2016, 07:16 PM

Yeah they will cut that triangle, if im not mistaken for the passport swipe thing. To make it useless lol.
So this is an interesting note any passport regardless of age is still acceptable provided its still in a good condition 8/10? haha.

Most of the time Online Renewal error is that the finger print issue is there. Its the immigration system failure.

Yeah, i had to search for my old passport in some boxes. Cause I dont want to come to immigration and they still have my old passport in the system and need to return home to get it.

This post has been edited by zamanjaafar: Sep 14 2016, 07:56 PM

Today I went to the immigration in KDN..

630AM and done by 10:30AM

They are distributing 500 numbers per day

Do u need to bring own photograph?

Error:

CAP JARI ANDA YANG TERSIMPAN TELAH ROSAK ATAU TIADA DAN PERLU DILAKUKAN PENGAMBILAN SEMULA SUPAYA TIDAK AKAN ADA MASALAH SEMASA PENGGUNAAN CAP JARI DI PINTU MASUK/KELUAR. PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN.


WTF Man, no issue on my current passport as i just got back from Korea and been using the e-gate passport in KLIA 2, how the fuck my fingerprint is not in their system, cocky betul.

Nope, they take your pic there. White background so wear something dark. If not, you are forced to wear a coat/jacket that has been shared thousands of times. Not sure if they wash it but the guy behind me said it smelled... go figure