I got it from the shop that has the white background and would give me the softcopy. Plus you might want to have the multiple side flash thingy to remove the shadow behind you. Then you can just edit (Photoshop or just Paint lol) your picture according to the requirement.

This post has been edited by Shirou: Sep 5 2016, 04:15 PM

if ready can direct take, if photo got issue need wait a while, within 30 min...maybe ask for longer lunch

if the final photo u see when u tick is somehow resize to longer vertically or horizontally, then can say 99% retake

Thanks ! I'll try tomorrow and pick up around the promised time. I hope the picture is fine. Boss said you go try if works let me know I want to try also haha.

should have no problem, i got it on 2 sept


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This is how mine look like tho. So applied mine 5/9/2016 1.24 PM.

Anyone encountered error message below?

PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN

This post has been edited by tonytyk: Sep 5 2016, 09:27 PM


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^^ x bayar ptptn ?lol

I never had ptptn

In fact, a number of people have this issue. Anyone know what is the reason? Also, how many have successfully submitted the online renewal application?

This post has been edited by tonytyk: Sep 5 2016, 10:05 PM


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Yes, you are not alone.
I'm having the same problem...

Good for all to report here so that we compile the facts and figures for feedback to immigration, as they are of the view that our passport got issues instead of their system problem

I'll check with them today when im going to pick up my passport.

Yes, please help to check since quite a number of people facing the problem to renew online. Need to know why some people can do it, others don't

thanks for the info bro. i renewed my passport last month and this online service was not available. had to stay 6 hrs at UTC JB to get it done.

good way..but still prefer on the spot change..

Now they change the error message attached , can you check whether you get the new error message? Have been using the passport at KLIA electronic immigration gate without any issues a number of times. Now they say the record has been damaged or disappeared ?

CAP JARI ANDA YANG TERSIMPAN TELAH ROSAK ATAU TIADA DAN PERLU DILAKUKAN PENGAMBILAN SEMULA SUPAYA TIDAK AKAN ADA MASALAH SEMASA PENGGUNAAN CAP JARI DI PINTU MASUK/KELUAR. PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN.

This post has been edited by tonytyk: Sep 6 2016, 09:13 PM


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just go utc keramat
just went last sunday
took me a total of 3 hours after taking number @ 3pm

CAP JARI ANDA YANG TERSIMPAN TELAH ROSAK ATAU TIADA DAN PERLU DILAKUKAN PENGAMBILAN SEMULA SUPAYA TIDAK AKAN ADA MASALAH SEMASA PENGGUNAAN CAP JARI DI PINTU MASUK/KELUAR. PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN.

same problem

Have you used your passport at KLIA electronic immigration gate before and any problem on finger print verification?