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> Online Passport Renewal, https://eservices.imi.gov.my/myimms/myPa

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tonytyk
post Sep 5 2016, 09:23 PM

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Anyone encountered error message below?

PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN

This post has been edited by tonytyk: Sep 5 2016, 09:27 PM


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tonytyk
post Sep 5 2016, 09:33 PM

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QUOTE(Noyoudontcare @ Sep 5 2016, 09:29 PM)
^^ x bayar ptptn ?lol
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I never had ptptn
tonytyk
post Sep 5 2016, 09:35 PM

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In fact, a number of people have this issue. Anyone know what is the reason? Also, how many have successfully submitted the online renewal application?

This post has been edited by tonytyk: Sep 5 2016, 10:05 PM


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tonytyk
post Sep 5 2016, 10:37 PM

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QUOTE(alyem @ Sep 5 2016, 10:23 PM)
Yes, you are not alone.
I'm having the same problem...
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Good for all to report here so that we compile the facts and figures for feedback to immigration, as they are of the view that our passport got issues instead of their system problem
tonytyk
post Sep 6 2016, 10:11 AM

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QUOTE(Shirou @ Sep 6 2016, 08:27 AM)
I'll check with them today when im going to pick up my passport.
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Yes, please help to check since quite a number of people facing the problem to renew online. Need to know why some people can do it, others don't
tonytyk
post Sep 6 2016, 09:12 PM

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QUOTE(alyem @ Sep 5 2016, 10:23 PM)
Yes, you are not alone.
I'm having the same problem...
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Now they change the error message attached , can you check whether you get the new error message? Have been using the passport at KLIA electronic immigration gate without any issues a number of times. Now they say the record has been damaged or disappeared ?

CAP JARI ANDA YANG TERSIMPAN TELAH ROSAK ATAU TIADA DAN PERLU DILAKUKAN PENGAMBILAN SEMULA SUPAYA TIDAK AKAN ADA MASALAH SEMASA PENGGUNAAN CAP JARI DI PINTU MASUK/KELUAR. PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN.

This post has been edited by tonytyk: Sep 6 2016, 09:13 PM


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tonytyk
post Sep 6 2016, 10:24 PM

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QUOTE(Jcsy @ Sep 6 2016, 10:18 PM)
CAP JARI ANDA YANG TERSIMPAN TELAH ROSAK ATAU TIADA DAN PERLU DILAKUKAN PENGAMBILAN SEMULA SUPAYA TIDAK AKAN ADA MASALAH SEMASA PENGGUNAAN CAP JARI DI PINTU MASUK/KELUAR. PERMOHONAN TIDAK DAPAT DITERUSKAN, SILA RUJUK PEJABAT IMIGRESEN.

same problem
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Have you used your passport at KLIA electronic immigration gate before and any problem on finger print verification?
tonytyk
post Sep 7 2016, 12:03 PM

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QUOTE(Shirou @ Sep 7 2016, 09:07 AM)
UPDATED !!
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What is UPDATED?
tonytyk
post Sep 7 2016, 12:10 PM

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QUOTE(Shirou @ Sep 5 2016, 03:31 PM)

P/S :

For some of you who cant continue with this online passport renewal, I have asked the officer and he said it might be because your IC, fingerprint or blacklisted in some way. You have NO choice but to GO to the Office and clear things out with them.

Sorry guys wish I can help you guys who cant in someway.

Source:
Pejabat Imigresen & the website itself.
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What they mentioned has no basis, have been using IC for banking without problem. Also checked on the passport blacklist, no issue. Also have used passport at KLIA electronic immigration gate, no issue.

Something definitely not right with their system
tonytyk
post Sep 7 2016, 03:51 PM

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QUOTE(Shirou @ Sep 7 2016, 01:06 PM)
Most likely you need to check with them. Maybe theres a glitch.
They also mentioned that the system is not that stable at the moment.
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The standard response is your passport got issue, so need to go to immigration counter.

In fact my existing passport was previously renewed 5 years ago, there was no issue.

Suspect they restrict the number of online application to avoid the system swamped and unable to cope with the number of applications

This post has been edited by tonytyk: Sep 7 2016, 03:52 PM
tonytyk
post Sep 8 2016, 09:38 AM

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QUOTE(mrbs84 @ Sep 8 2016, 01:54 AM)
Can i renew just for changing my picture? I don't like my pic since the officer force me to take picture on the spot LoL. Usually they will accept the pic i bring but that day they told me must take on the spot.
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You are willing to pay Rm200 just for the change of pic? Now they only accept photo taken on the spot, what if you don't like the new photo taken?
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