Hey guys I have two questions.
1: if let's say from 6am - 8am I did 5 trips,  I'm already in 1.5tph. So do I still get incentive of rm30 from 8am - 10am if within that 2 hour I online but didn't pickup any customers?

Hey guys I have two questions.

2: 6am - 10am you have a guarantee pay of rm120. So let's say from 6am - 9am, I manage to make rm25 per hour, and the last remaining hour I got one airport trip. So do I still get a incentive of rm5 from 6am - 9am?

My first question I think you confuse. 5 trips in 4hours online = 1.5tph. The question I'm asking is if the last two hour I online but didn't manage to pick up customer,  do I still get rm30 even tho I completed 5 trips between 6am-8am.

Lel....if simple question like mine cannot answer, the person don't even fit to working with Uber nor represent Uber

u should know better, you guys are wasting time here.

Everything is depends on Uber HQ, the UberMY is just a middle man in between.

by the way anyone receive the incentive of RM150 after 10 trips ending last week promotions?

UberMY Welcome back....and please re-look at your weekend promotion, and driver/ rider matching.....where more and more frequent the drive to pickup location is longer and further than ride destination.

Also, please re-look at rider cancellation policy, as currently the cancellation policy is highly skewed to rider and unfair driver

example
-rider cancel the ride less than 5 min after the driver arrived, driver got nothing.
- rider cancel before driver arrived, driver got nothing

Both the above, the driver had spend considerable time to the pick up location, even sometimes need to detour big round (looking at KL/ PJ route, majority is single way), subsequently, got cancelled.

My suggestion would be any cancellation of ride after 2 min, cancellation fee apply. For cancellation that driver had arrived, cancellation fee apply immediately, not after 5 min.

Hey guys I have two questions.
1: if let's say from 6am - 8am I did 5 trips,  I'm already in 1.5tph. So do I still get incentive of rm30 from 8am - 10am if within that 2 hour I online but didn't pickup any customers?

2: 6am - 10am you have a guarantee pay of rm120. So let's say from 6am - 9am, I manage to make rm25 per hour, and the last remaining hour I got one airport trip. So do I still get a incentive of rm5 from 6am - 9am?

2feidei: thanks for your feedback - we'll keep this in mind. However cancellation fees are one of the few things least understood by riders so please bear in mind any changes will need to be gradual. Thanks.

Hi Sid,

If you are online between 6AM - 8AM and do 5 trips, then stay online between 8 - 10AM and do 0 trips, then you've done 5 trips in 4 hours.
5/4 = 1.25 TPH, which is just 1 trip short to qualify for hourly guarantees.