Hi,if you still have the long validity(2026),you need to top up RM30 every 120 days to avoid your prepaid being terminated.

If you already received notification sms stated your prepaid being barred then the top up RM30 will give you 30 days validity only.

Even user who purchase 2 years validity(Exp : 09/2025) gets BARRED on 30/05/2024 till 29/06/2024.

Now pending investigation by onexox technical team after call 12273 after unable to give proof.

Many prepaid users involved and are facing the same problems like these on 30/05/2024 even did purchase validity last year,don't know what's wrong with their

system after changing the T & C.

This post has been edited by xinaixin: Jun 1 2024, 09:13 PM

Hi..i have a barred line and top up Rm30 now give me 30 days validity only.
Used to have valitity til 2026 as well, what else u did after reload to get back valitity? Or just wait?

Just wait 2-3 days

Ya, will keep observe it

Latest information from onexox dealers about activation monthly data plan from season pass :-

Monthly 500MB @ DATA FAT500 : extended to 31.12.2024

Monthly 1GB @ DATA FAT1 : extended to 31.12.2024


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can i use 500mb if i set auto renewal for next year?

Hi,DATA FAT500(500MB) plan will auto renewed every 30 days from the date & time of activation if you have sufficient data in your season pass.

It'll will stop renewed if you don't have enough data in season pass upon reaching 30 days or if you send sms DATA AR OFF.

This post has been edited by xinaixin: Jun 6 2024, 09:35 AM

Hi,recently onexox user who purchase 1 year & 2 years validity got their line BARRED email to onexox customer service regarding this matters and their reply is

prepaid users who purchase validity "Must keep the sms" which indicates successful purchase the validity as they can't find it in their system.

It's weird that onexox didn't have the record of these transaction in their system and asking for proof from users..

This post has been edited by xinaixin: Jun 7 2024, 10:44 AM

It's like them saying that their system cannot capture all these validity purchases

Yes,something are fishy about these and users who purchase validity are denied to resume validity if no proof @ "Sms of successful purchase validity"

Users who's prepaid did purchase validity and are BARRED are advised to lodge complaint to SKMM/MCMC

wtf, like that also can!

Thx to this forum, the moment ive chk my line been barred even though validity until 2026
Immediately top up & mnp to hotlink
Cant afford to loose the number.

My sister purchased a 12-month validity in Feb 2024, didn't receive any SMS like our mom telling her line will be barred.

anyone can share what sms validity looks like? want to search for mine

Not all users who purchase validity are BARRED but many of them are BARRED on 30/05/2024 which are not supposed to.

Here's the the sms you ask for look like.

One thing that I notice is no phone number included in the sms.

Please take note that not every validity purchased receive this sms, call onexox c.s. if you did not received sms because you need this sms for proof in future.

This post has been edited by xinaixin: Jun 7 2024, 05:10 PM


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This is precisely what I meant 2.5 months ago when I mentioned that there's no way to check validity package status. The bloated black app DOES NOT have this piece of crucial status info. The recently redesigned web self care does NOT either.

Sms are known to NOT have a 100% reliable delivery. Onexox wants users to prove their purchases with sms? What if it never arrives ? What if the sms arrived but the phone suffers damaged beyond recovery (and no backups like on old folks big thumb phones) ?

Xox as parent company should just focus on enhancing, improving and refreshing their onexox prepaid plans with better offerings. They shouldnt be wasting resources on black market (which still looks like a ghost mall to me) or xox ewallet (which is still not generally accepted eveywhere like TnG or at least grabpay/shopeepay).

Fine, onexox wants to play games with us subscribers .... okay, I'll bite and stay on for a long long time while giving onexox only peanuts ...

how u purchased it? via ussd/sms/app. i purchased via app on feb but cant find the sms like yours. on what number sms received on

my firend already got barred
i kust now helkp him to topup
then port out
another friend also top up also barred now port out
LA LA LA LA
LA LA La LA
HEY HEY
GOODBYE NOW

This user purchase by sending sms VALID 12 to 22111

Same with many users that I once introduce to onexox prepaid,now top up and port out.