What customer service can do is :

1) Answer enquiries.

2) Activate/deactivate services something like roaming,barred lines for lost phones,terminate lines and so on.

3) Receive reports/complains.

3) Help to settled small problems which they are authorised.

As you know there's many problems rises recently due to their management/system loopholes and suffered losses due to the so called "illegitimate transactions"

and "illegitimate sources" ,

reports/complains regarding credit refunds will take more times and lies on their technical department or management to approved.

This post has been edited by xinaixin: Jul 20 2019, 05:42 PM

Yes,this is correct.

Onexox Black is plan with monthly commitment and all balance will carried forward to the following months.

Onexox prepaid is plan without monthly commitment and ONLY balance in the SEASON PASS will be carried forward till your validity expired.

All data activated from the season pass will valid for 30 days only.

Hi,you can join the "Soal Jawab Onexox" group chat in Facebook to find your nearest Onexox dealer to do the MNP for you face to face.

He/she will follow up your case and give advise if there's a problem.

This post has been edited by xinaixin: Jul 29 2019, 09:12 PM

Onexox e-Wallet for top up Onexox/XOX account.

This post has been edited by xinaixin: Jul 30 2019, 12:21 PM

Hi,for MNP you get 28 months validity automatically.

There's 4 welcome deals to choose which are available to new Onexox users within 10 days of activation.

You just need to top up RM50 and send sms SP FAT10M to 22111/23388 to get 10GB + 333 min at RM50 only.

You can purchase HAPPY HOURS promo before your data runs out which all data,min and sms in HAPPY HOURS promo purchased will be credited into season pass.

You need to subscribe a data plan (Valid for 30 days) from your season pass to go online.

This post has been edited by xinaixin: Jul 30 2019, 05:17 PM


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Hi,FYI every RM1 top up will extend 1 day validity to your expiry date, i.e. : RM30 top up = 28 months + 30 days = 29 months

Others telco won't extend validity to expiry date where as Onexox prepaid did.

If no top up are being made and expired after 28 months,you can purchase validity as per attachment below.

This post has been edited by xinaixin: Jul 31 2019, 10:17 AM


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You can look out for the HAPPY HOURS promo that suits your usage from time to time.

The HAPPY HOURS promo for today(31/07/2019) are 10GB + 1GB + 100 MIN + 100 SMS + FREE TEALIVE drinks at RM50(As per attachment below)

Just top up RM50(Validity extended 50 days) and send sms YES to 22111/23388 to purchase.

Example for HAPPY HOURS promo in the past as per attachment below.

This post has been edited by xinaixin: Jul 31 2019, 10:37 AM


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Hi,if you purchase 12 months validity before your line expired,it will extend from your expiry date.

and if you purchase after your expiry date(Passive line),it will start from the date you purchased.

So you can purchase 1 year or 2 years validity in advanced to extend your validity.

Some user even have their validity extended to 5 years for their SPECIAL phone NUMBERS.

This post has been edited by xinaixin: Jul 31 2019, 09:39 PM

I agreed to cheap and long-lasting but.........yeah....all telcos did have their pros and cons.

Until today there's still a lots of Onexox users can't receive TAC for BOOST app.

As for the data speed,honestly speaking.......it depends on the area/coverage, you have to try it yourself.

For my area.....sometimes the data speed goes up to 30MBps and sometimes down to 1MBps,luckily i have alternatif simcard/line.

Hope you will post your feedback on the data speed at your area/coverage.

This post has been edited by xinaixin: Aug 1 2019, 09:17 AM

Hi, there's still no official memo about this sms from Onexox.

You can call Onexox customer service for inquiry about this sms.


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Hi,what i can confirmed is that every RM1 "TOP UP" will extended 1 day validity to your Onexox prepaid expiry date regardless of top up channels/merchants

even if you did not purchase any Season Pass.

I'm not sure about using credit card/online banking to purchase 999 minutes(RM90) season pass in MyXOX app.

You can call Onexox customer service at 12273 for enquiry about this.

This post has been edited by xinaixin: Aug 3 2019, 09:51 AM

Yes,as long as you have sufficient credit,you can purchase Season Pass/HAPPY HOURS,no matter the credit in DA or MA.

Sufficient credits means the total of credit (DA + MA).

This post has been edited by xinaixin: Aug 3 2019, 02:11 PM

Hi,not only Tunetalk but Redone and Yoodo also "tumpang" Celcom.

You can ask Onexox users at your location or you can try Onexox prepaid first at your location before chg to B39.

Be a smart user : Understand,compare and choose wisely according to your usage and coverage.

This post has been edited by xinaixin: Aug 4 2019, 11:03 AM

Hi,the Friends & Family rates applied by deducting your credits if either your minutes or sms in your Season Pass empty.

Rates for 10 phone numbers under Friends & Family as attachment.

This post has been edited by xinaixin: Aug 4 2019, 11:14 AM


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To add 0123456789 to Friend & Family list,

Send sms :

FnF ADD 0123456789 to 22111 or 23388

For enquiry please call Onexox customer service at 12273.

This post has been edited by xinaixin: Aug 4 2019, 10:13 PM

Hi,you can purchase validity in advanced to extend your prepaid validity,

RM25 per year by sending sms VALID 12 to 22111/23388 to purchase.

If you purchase 3 times,you get your validity extended 3 years.

This post has been edited by xinaixin: Aug 5 2019, 09:52 PM


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Hi,port in to Onexox prepaid will get 28 months validity automatically.

Only new Onexox prepaid simpack/number will need to purchase Welcome Deal(Within 10 days) to get 28 months validity.

Ask dealer to fill in your phone number in UGU column when you introduce user to use Onexox in order to get UGU 6%.

You get 6% each time the Onexox user you introduce top up their prepaid or pay their bill..

It is recommended to find a dealer to do port in for you as they will help you in case there's problem.

This post has been edited by xinaixin: Aug 6 2019, 07:16 AM

*****NOTICE FROM ONEXOX REGARDING ONEXOX PREPAID WELCOME DEAL*****

Take note that all data in Welcome Deal purchased will be activated automatically and valid for 30 days only.


## NEW WELCOME DEAL MECHANISME ##

Dimaklumkan bahawa bermula 8 OGOS 2019, terdapat perubahan pada kandungan pakej-pakej Welcome Deal seperti di bawah.

1. SP FAT10 (10GB+10GB) - SEMUA data 10GB+10GB akan diaktifkan terus.*

2. SP FAT10M (10GB+333Minit) - SEMUA data 10GB akan diaktifkan terus.* 333 minit akan dikreditkan ke dalam Season Pass.

3. SP FAT5M (5GB+100Minit) - SEMUA data 5GB akan diaktifkan terus.* 100 minit akan dikreditkan ke dalam Season Pass.

4. SP FATVOICE (333Minit) - 333 minit akan dikreditkan ke dalam Season Pass.

*Data yang diaktifkan sah untuk tempoh 30 hari.

Pengguna masih boleh melanggan lebih daripada satu pakej dengan syarat, tiada data aktif semasa langganan berikutnya dibuat.

Contoh ; Chuah melanggan SP FAT5M selepas pendaftaran dan menerima 5GB yang terus diaktifkan berserta 100 minit di dalam Season Pass. Jika Chuah ingin membeli satu lagi pakej iaitu SP FAT10M, Chuah perlu menghabiskan 5GB nya terlebih dahulu ATAU, SMS DATA END ke 22111. Kemudian Chuah cuba semula melanggan SP FAT10M.

- Tempoh masa langganan Welcome Deal adalah sama 10 hari.

Harap maklum. Sekian terima kasih.

This post has been edited by xinaixin: Aug 7 2019, 09:39 PM

Onexox promote this Welcome Deal for new Onexox users which started on 01/09/2018

1) SP FATVOICE : 333 minutes voice call credited into season pass.(RM30)

2) SP FAT5M : 5GB data + 100 minutes voice call credited into season pass.(RM30)

3) SP FAT10 : 10GB data credited into season pass + 10GB data valid for 30 days.(RM50)

4) SP FAT10M : 10GB data + 333 minutes voive call credited into season pass.(RM50)

All unused in season pass valid according to your line expiry date.

Starting from 08/08/2019 all data in Welcome Deal purchased will be activated automatically and valid for 30 days only NOT credited into season pass anymore.

Good luck to Onexox dealers who promotes Onexox prepaid.

This post has been edited by xinaixin: Aug 7 2019, 10:34 PM

Hi, for new user introduced starting from 01/08/19,there's will be no more 6% UGU.

As for the UGU before 01/08/19,it will be revised from 6% to 5%.