Hi,after you finished your minutes in Black plan,you'll be charge "Pay Per Use" at RM0.15 sen per minute.

RM0.07 sen for 1st 30sec and RM0.08 sen for 2nd 30sec.

It is recommended that you purchase HAPPY HOURS promo at RM30 for 333 minutes (RM0.09 sen per minute) before you used up your minutes.

Yes,you can transfer your minute/data but each transfer will be charged RM0.50 sen transfer fee.

## SYSTEM MIGRATION 14/08/2019 ##

Please take note that there will be system migration towards 150,000 numbers subscriber. Process details as follow.

Date: 14 August 2019 (Wednesday)

Time: 12am

Duration: 3 - 5 Hours

Effected system: CALL | SMS | Top Up | SHARE | DATA Activation.

Sorry for any inconvenience caused.

Thank you.

Hi,for HAPPY HOURS promo purchased,the data,minutes and sms including the extra +2 will credited into Season Pass acc and follow your line expiry date.

You can purchase HAPPY HOURS promo as long as you have enough credit (Total : MA + DA).

If you purchase HAPPY HOURS promo with free Tealive drink,you will receive sms with url link to redeem.

Please click the url link when you are at the Tealive booth and let the staff of Tealive to click "REDEEM" when reach barcode section.

Tealive eVoucher worth RM6.90,you can purchase any flavour you like and pay the extra amount if it exceed RM6.90

This post has been edited by xinaixin: Aug 17 2019, 07:46 AM


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Hi,you can use any smartphone to use the url link to redeem the Tealive eVoucher but do note that you need to key in TAC

which will be sent to the phone number that purchase the related HAPPY HOURS.

Remember to bring along the phone that will receive the TAC.

The amount paid by us which exceed RM6.90 were customer's & my experience when we redeem Tealive eVoucher.

This post has been edited by xinaixin: Aug 18 2019, 08:48 AM

Hi,for question about how much top up are split into DA and MA, please see the attachment below.

For voice call and sms rates in DA and MA,please see the attachment below.

1) DA and MA account will be deducted if you used up your minutes/sms in your Season Pass acc.

2) After your Season Pass acc empty,all voice call/sms charges will be deducted from DA acc first and after DA acc empty then will deducted from MA acc.

3) If you purchase HAPPY HOURS promo or any Season Pass,it will deduct from MA acc first and then DA acc.
Example : In MA acc RM10 and in DA acc RM50,when purchase HAPPY HOURS RM30,it will deduct RM10 from MA acc first then deduct RM20 from DA acc.

4) You need to have enough credits(Amount to transfer + transfer fee) in your MA acc if you want to transfer credits to other Onexox/XOX users.
Example : To transfer RM3 , your MA acc must have RM3 + RM0.50 = RM3.50

5) You need to have enough credits in your MA acc to transfer Data,Minutes or sms to other Onexox/XOX users which are RM0.50 per transfer.

As you can see that voice call rate that deducted from DA(RM0.15 to RM0.18) and MA(RM0.24) per minute are more expensive,
it is recommended to purchase HAPPY HOURS promo(Credited into Season Pass acc) that are cheaper at RM0.09 per minute.

Hope this will help.

This post has been edited by xinaixin: Aug 19 2019, 07:17 AM


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Hi,The data and minutes in HAPPY HOURS promo will be credited into Season Pass acc and all unused will follow your line expiry date.

Minimum data can be activate for use is 0.5GB valid for 30 days.

For more info see attachment below.

This post has been edited by xinaixin: Aug 21 2019, 10:46 PM


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Hi, please note that Onexox/XOX line must already active for 6 months before your birthday month to purchase birthday bonus.


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Hi,Onexox/XOX depends on Celcom coverage,all telco have their good coverage and bad coverage in different location.You need to survey the coverage for your location to be used.

Yes,you can use 12GB for 0.5GB x 24 months.As for voice call minutes,it depends on your usage.

Hi,you can compare which rates are cheaper : -

Call rates on season pass is RM0.09 sen per minutes.

Call rates on Dedicated acc(Using credit) is RM0.09 sen per 30 seconds.

Call rates on Main acc(Using credit) is RM0.12 sen per 30 seconds.

Call rates on either DA or MA acc(Using credit) for 10 Friends and Family numbers is RM0.06 sen per 30 seconds.

Call rates for Friends and Family are deducted only when your minutes in season pass are empty.

Hope this will help.

This post has been edited by xinaixin: Aug 22 2019, 06:10 PM


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Hi,there's HAPPY HOURS promo today which you get 12GB + 50min + 50sms credited into season pass for only RM50.

This post has been edited by xinaixin: Aug 22 2019, 08:54 PM


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Hi,you can share your data,sms and minutes to other Onexox Black plan and prepaid with RM0.50 sen per sharing/transfer.

Limited total of sharing/transfer data 10GB per day.

This post has been edited by xinaixin: Aug 29 2019, 08:45 AM

Onexox/XOX will be having system maintenances/upgrades again,this time 6 maintenances/upgrades will be carry out in September 2019.

This post has been edited by xinaixin: Aug 29 2019, 09:50 AM


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hi,you can call Onexox/XOX customer service at 12273 for help or to make a report about the poor coverage at your location.

This post has been edited by xinaixin: Aug 29 2019, 05:49 PM

Dear All,

Please take note that Onexox/XOX are currently facing some services upgrading, details as below :

Date: Sept 3rd, 2019 (Tuesday)
Time start: 9 AM
Estimated Activity Duration / Downtime : No ETTR
Affected services : Call services

We will update the progress form time to time.
Apologies for any inconvenienced caused.

Thank You

Headache,so many monthly maintenance and still got many problems.........

This post has been edited by xinaixin: Sep 3 2019, 10:16 AM

Hi,please call Onexox customer service at 12273 for the status of your port in,whether the status is "PENDING" or "REJECTED"

Resubmit will failed if the status is "PENDING"

If the status is "REJECTED",ask the reason why reject and solve it first and then resubmit.

For the MNP simcard serial number starting with 8960,it's also printed on the back of the nano sim.

Hope this will help.

This post has been edited by xinaixin: Sep 3 2019, 07:30 PM

Hi, in the earlier reply i did remind you to call Onexox/XOX customer service to get the status of the MNP before you resubmit.....

This post has been edited by xinaixin: Sep 4 2019, 09:21 PM


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Hi,you can reload early cause every RM1 extend your validity 1 day.

You can reload and purchase 1 year validity which extended from your expiry date.

Reload RM25 then send sms VALID 12 to 22111 or 23388 to purchase 1 year validity.

You'll get 25+365=390days validity extended from October 10.

Hope this will help.

This post has been edited by xinaixin: Sep 5 2019, 07:50 PM


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Hi,you can reload your credit through several channels including internet banking and

you can add up your left over credit to purchase any Season pass,Happy Hours or extend validity,

which means top up RM20+RM5(Leftover credit) = RM25 to purchase 1 year validity.

This post has been edited by xinaixin: Sep 6 2019, 09:11 AM

Please take note :

Onexox/XOX will be having system maintenances/upgrades again,this month 3rd maintenances/upgrades will be carry out on 1am to 6am 10th September 2019.


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