If there's no more minutes/sms in Season Pass,

the usage for calls/sms will deduct credit in DA acc first which is cheaper and then MA acc if credit in DA acc runs out.

When you purchase HAPPY HOURS promo or any Season Pass,

it will deducted credit in MA acc first and then DA if you don't have sufficient credit in MA acc.

I don't have the answer about the purpose of splitting the credit into DA and MA acc.

One thing for sure is that it doesn't have any effect on me when top up and purchase HAPPY HOURS promo or Season Pass.

This post has been edited by xinaixin: Jul 12 2019, 12:56 PM

Hi,you can choose one of these Welcome Deal for new Onexox user (Must purchased within 10 days of register)

This post has been edited by xinaixin: Jul 13 2019, 10:15 AM


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Hi,you can look out for Onexox HAPPY HOURS promo from time to time that suits your needs.

Please purchase before used up.

This post has been edited by xinaixin: Jul 13 2019, 01:00 PM


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May be your MA acc have no credit and the sms is just a reminder.

As for the internet stop working,find a nearest dealer to check for you or you may try to restart your handset.

## Online Sales Notification ##

Please pay attention. It is informed that ONEXOX Sdn Bhd has never appointed any parties to sell ONEXOX products, especially Season Pass and sim cards on channels such as Lazada, Shopee, Carousell, mudah.my and others. Online purchases can only be made through xox.com.my ONLY.

BUYER
ONEXOX will not be liable for any loss or risk suffered if you are being deceived by the seller on the above channels.

SELLER
If you are involved in selling ONEXOX products on the channels mentioned above, the company reserves the right to take legal action against you. Your distributor's account will be terminated immediately without notice.

For information, the company has received 327 complaints from buyers who have not received any purchases made at Shopee only since March 2019. This does not include complaints from other channels such as Lazada and Carousell. Onexox can not do anything because the transaction does not go through ONEXOX's authorized distributors.

As a buyer, make sure you deal only with ONEXOX authorized distributor. Never enter an online transaction other than xox.com.my channel.

Thank you.

This post has been edited by xinaixin: Jul 14 2019, 05:44 PM

MyXOX app, selfcare portal,*150# and sms code can't subscribe data plan at this moment,please call Onexox customer service at 12273 for enquiry.

This post has been edited by xinaixin: Jul 15 2019, 09:43 AM

Hi,Onexox prepaid with 28 months validity suits your alternative number.

As long as you still have call minutes,sms and data in Season Pass,no need to top up within 28 months.

This post has been edited by xinaixin: Jul 17 2019, 01:09 PM


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Hi,in order to get the Onexox prepaid 28 months validity,you need to either :

1) Purchase any welcome deal within 10 days of registration of your new simpack OR

2) Top up a total of RM50 within 30 days of registration of your simpack OR

3) Port in/MNP from other telco

If for use data only,Onexox prepaid are more suitable for you because you can subscribe data plan according to your usage.

Every data plan you activate from Season Pass will valid for 30 days and the remaining unactivate data in your Season Pass will be kept until your line expired.

This post has been edited by xinaixin: Jul 17 2019, 09:31 PM


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Hi,the cheapest rate for data is to purchase HAPPY HOURS promo which maybe up to 14GB @ RM50 that credited in to your Season Pass.

The welcome Deal SP FAT10 : 10GB data credited in to Season Pass(Need to be activated for use) and free 10GB data activated automatically valid for 30 days upon

purchased with data plan auto renewal.

This happens when you purchased large batches and sold to others in short period of times.

If you purchase from their official website/Happy Hours promo and for self usage,your account won't get suspended.

It seems that Onexox want their users to purchase for self use only,if you transfer/share to others frequently,your account maybe suspended,

something like Purchase HAPPY HOURS 13GB @ RM50 and sell 10GB @ RM50 or sell 5GB @ RM30 to others users.

Which means........ if you're trying to get profits..........

This post has been edited by xinaixin: Jul 18 2019, 11:41 AM

Should be add another question @ are the purchased from Onexox official channels ?

Maybe you never met users who really purchased HAPPY HOURS (legitimate sources) and then transfer out and get suspended,did you ?

User bought HAPPY HOURS : 13GB for RM50 and transfer out 10GB for RM50 in order to get the "free data" (the balance 3GB)

I personally help user to top up and purchase HAPPY HOURS (legitimate sources) and then help them to transfer out to others users and bingo ! Get suspended !

I help them so they can use the 3GB data which are considered free for them to use and they also get validity extended beside saving money.

FYI, I help low income user to get this "free data" already going for almost 1 year,just to get some free data not BIG MONEY.

When I call customer service on behalf of the user,Onexox customer service say they will investigate the matter.

They should first investigate and then suspend the involved acc NOT suspend and investigate later.

This post has been edited by xinaixin: Jul 18 2019, 10:05 PM

Whether my assumption is correct or incorrect,only the one who innocently get suspended and get cleared later knows.

Maybe there's many users who purchase from illegitimate sources but action must be taken only after confirmed the wrong doings ?

What will the users going to do with the suspended acc pending investigation ? Buy another simpack for temporary use ?

Will they compensate users after the suspended acc are cleared of wrong doing ?

This post has been edited by xinaixin: Jul 18 2019, 10:23 PM

Previously every each Onexox numbers can purchase 2 HAPPY HOURS per promo until recently the issue about season pass purchased from illegitimate sources rise,

now one number can only purchase 1 HAPPY HOURS per promo.

This post has been edited by xinaixin: Jul 19 2019, 06:45 AM

Actually we don't need to keep the sms as proof,all transactions are in their system.

Something like your credit in prepaid acc suddenly gone and you make report,they investigate and refund your credit.

In fact in this modern high technology era,they should know the users/dealers involved,

but why some innocent users get suspended ?

Haste action to suspend and investigate later and then resume the acc after clearance ?

Yes,Onexox have 3 in 1 simcard.

It is recommended to find a dealer to do registration or port in and get simcard on the spot,

and they will help and follow up if something goes wrong in the process.

The only thing you can do is to wait for them to investigate and resume you acc or you can report to MCMC.

Maybe system's flaw or maybe insider's.........should report to police and maybe MACC too,if the company suffered loss due to "illegitimate" transactions that
considered "stolen property"

as Oppa.OneXOX had said :

(The issue is that the season pass being sold and bought is considered stolen property. The law protects the owner(s) of the property)

This post has been edited by xinaixin: Jul 19 2019, 09:36 AM

Hi,the free 150 sms given monthly x 12 month = 1800 sms are free within same telco (Onexox/Xox)

Unless you have sms in your season pass or you'll be charged for every sms send to others telco.

Hi,voice call minutes and sms are automatically deducted upon usage.

Data need to be activated from season pass with auto renewal every 30 days.

To stop auto renew data plan, send sms DATA AR OFF to 22111 or 23388 each time after you activate data plan.

This post has been edited by xinaixin: Jul 20 2019, 09:23 AM


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