Reminder : Please take note that you need to keep proof of successfully purchased the 1 year extended validity : the sms received and the *150*1# for future dispute.

Screenshot ussd code *150*1# like attachment below.

This post has been edited by xinaixin: Jul 31 2024, 09:26 AM


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Yes,you're right

Yes,just ignore the welcome deals and wait for HAPPY HOURS promo.

Yesterday 02/08/2024 got HAPPY HOURS promo which are 40GB + 150 minutes at RM50


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Do you mean you purchased 3 years of validity at RM75 for each numbers ?

OR

you purchased welcome deals and get 28 + 8 = 36 months(3 years) of validity free ?

This are 2 different validity :

1) Pay RM75 for 3 years validity, NO need to top up RM30 every 120 days.

2) New port-in or new numbers purchased welcome deal and get 28 + 8 = 36 months(3 years) validity, MUST top up RM30 every 120 days.

Do you have the sms showing successful purhcase the extended validity ? or do you have the screenshot of the *150*1# showing the validity till 2026 ?

If you do have any proof that show your extended validity till 2026,call onexox cs at 12273 or email to cs@onexox.my

Good luck.

This year 2024 onexox/xox make changes which seems like "Collecting" $$$$$$

1) Prepaid users with free 28/36 months need to top up RM30 every 120 days

2) New users purchase 1 year validity @ RM25 is the other option if didn't want to top up RM30 every 120

days(Purchase welcome deal with free 28/36 months validity)

3) All users that earns 5% UGU commissions need to "UPDATE" their profile to get their 5% UGU commissions or

their commissions payment will be freeze/hold.

4) Even prepaid numbers which already purchase 1 year or more extended validity will get "BARRED" half the way and

need to show proof to resume validity or else need to purchase another extended validity.

5) Prepaid dealers need to top up at least RM30 monthly(New KPI) in order to get their monthly commissions or else

forfeited.

6) Black dealers need to pay their monthly plan bill + 6% sst(New KPI) regardless of how much overpaid amount in

their bill in order to get their monthly commissions or else forfeited.

7) There's quite numbers of dealers who have overpaid amount up to 2 months in their bills but can't utilised it to pay

off their monthly bill due to the new KPI to get monthly commissions.

8) New yearly KPI for dealers are to do at least 40 new registrations/activations or need to pay RM225 to maintain

their dealership or else demoted.

All these changes are favourable to.......you know......I know

Don't know what will come next ???

This post has been edited by xinaixin: Aug 5 2024, 09:57 PM

Do you have the screenshot of *150*1# showing your previous long validity ?

If you have the screenshot,just email it to cs@onexox.my

Then just email the screenshot to cs@onexox.my and they will resume your validity.

Hi,sometimes you received the sms regarding the HAPPY HOURS promo and sometimes you don't.

You can download the XOX BLACK app to see the HAPPY HOURS promo.

In fact when you : -

1) Port-in online,you need to wait for the simcard and then verify the port-in simcard and no one to follow up your case further.

2) Port-in through a dealer,you get simcard on the spot with all the procedure done by the dealer and they will follow up your case if needed.

I have 2 xox simcards registered on 2017(Old mini simcard) now I had manually cut into nano sim size to fit into new

5G phone and no problem with data.

This post has been edited by xinaixin: Sep 2 2024, 09:12 AM

Maybe you can try to change to new simcard.......who knows maybe it'll work and solve your problem,good luck.

Still can subscribe FAT500 and FAT1

Hi,you can subscribe the FAT500 and FAT1 after you unsubsribe or cancel auto renewal cause Onexox extended this 2

data plan till 31/12/2024

It's 18Gb + 99 minutes credited into season pass.

This HAPPY HOURS promo available for 2 days : 07/09/24 - 08/09/24

This post has been edited by xinaixin: Sep 7 2024, 09:53 PM


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Should be no problem if it's global version.

https://technave.com/gadget/Redmi-Note-12-T...pecs-33883.html

Maybe you can try the simcard in another phone,phone from someone around you to see the result.......

then you know whether you should buy another phone.

Hi,maybe you can find a nearest onexox dealer to help you.

Call onexox customer service to check coverage on your area and make report if needed.

Hi,the minimum amount that can be transfer out is RM3.00 with transfer fee of RM0.25 = RM3.25 balance needed

If you have active data plan,you can purchase add on data of 0.5GB at RM3.00

Hi,did the sms stated season pass ? Normally data that are redeemed through voucher are valid for 30 days from

the date you redeemed the voucher.

Hi,yes this black plan B150/TBG50 which you need to pay monthly RM53 are upgraded to 400GB data from 250GB.

For new registration get 400GB and for existing users will get 400GB upgraded in the next bill cycle.

HI,as I already suggested earlier.......screenshot the sms received after you purchase the 1 year validity

and the *150*1# that showing the latest expiry date and keep it as a proof in case there's any dispute in future.

This post has been edited by xinaixin: Oct 1 2024, 09:23 AM