Here are the links to faqs, T & C for the Onexox One Family Plan.

https://onexox.my/tandc/details/onefamily-plan

https://onexox.my/faq/details/onefamily-plan-faq

Yes and there's also 50 sms + unlimited calls for both line.

Please take note that RM39 + 6% sst only for first bill,second bill onwards will be charged RM49 + 6% sst.

This "Introductory price" RM39 for the first bill for every each new registration of ONEfamily plan will be available until further notice.

This post has been edited by xinaixin: Jun 20 2023, 08:38 PM

Hi,you can call Onexox customer service at 12273 to lodge a report or

you can file a network issue at this link https://eform.xox.com.my/network-issue/?cid...3A-5CAFBE93F463

Hope this will help.

This post has been edited by xinaixin: Jun 24 2023, 09:17 PM

Xox black app & xox self-care portal are down again.......


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Xox black app and selfcare portal are down again today (2nd day)

USSD code *150# also down

Yesterday service down for more than 7 hours, what about today ?

This post has been edited by xinaixin: Jul 10 2023, 11:14 AM

Xox black app and selfcare portal are down again today.......

3 days in a week.

This post has been edited by xinaixin: Jul 14 2023, 08:20 AM


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Hi,the RM20 voucher can only be used for purchasing items in BLACK MARKET (Xox black app).

Hi,you can call Onexox customer service for inquiry at 12273 free from your Onexox/Xox line.

You need to have negative 1 month + 6% sst to port-out from onexox black.

You can check your onexox bill by sending sms AMOUNT DUE to 22111 or ussd code *150*1#

Have you reply the confirmation sms to port out ?

You can call Onexox customer service to check on the port-out status.

If Onexox already approved your port-out then you need to wait for new telco that you port-in to process your line.

This post has been edited by xinaixin: Jul 20 2023, 01:04 PM

Hi, if you want to switch black acc to prepaid,your bill amount should be negative 1 month + 6% sst + RM10 for prepaid acc.

If I'm not mistaken black switch to prepaid won't get 28 months validity.

You can call onexox c.s. for the reason port-out rejected.

This post has been edited by xinaixin: Jul 21 2023, 10:35 AM

Hi,the simcard cost RM10 and then you top up RM30(30 days validity) to purchase welcome deal,333 minutes voice call (28 months validity) = 29 months validity.

You can extends the validity at RM25 for each one year immediately which stackable on the 29 months validity.

So......do you think it worth it ?

Previously the WAWA plan gets 28 months + 8 months = 36 months.

Now i'm not sure whether the promo has ended or not,you can call 12273 (customer service) for inquiry.

My redmi poco X4 pro 5G,redmi note 11 pro 5G and my mother's vivo y76 5G all have VoLTE

This post has been edited by xinaixin: Jul 28 2023, 09:14 PM

Hi, information from onexox dealers.......there's no more 28 months or 36 months validity for wawa plan starting from 20th March 2023.

You will get 1 day validity for very RM1 top up + 30 days validity for every wawa18 or wawa35 plan subscribed.

https://onexox.my/tandc/details/wawa-prepaid

Hope this will answer you query.

This post has been edited by xinaixin: Jul 30 2023, 10:03 AM

Hi,you can purchase normal onexox prepaid and purchase any welcome deal to get 28 months validity.

Hi,according to onexox dealers pakej perpaduan plan are not allowed to purchase season pass & happy hour.

https://onexox.my/tandc/details/pakej-perpaduan

You can call onexox c.s. at 12273 for more inquiry.

This post has been edited by xinaixin: Jul 30 2023, 09:14 PM

The new revised onexox One Family Plan

Previously only 1 supp line and now up to 9 supp lines.

The old one can have only 1 supp line while the new revised plan can subscribes up to 9 supp lines.

Every each supp line monthly fee is RM10 + 6% sst

Yes,Onexox/Xox use Celcom network/coverage.

This post has been edited by xinaixin: Aug 5 2023, 10:00 AM

Hi,there's 2 options if your allocated data used up after 1 week :-

1) You can "ADD ON" data to your ongoing data plan with the same expiry date. You can add 100MB,512MB,1GB or 5GB to your ongoing data plan.

2) Terminate your ongoing data plan and activate a new data plan which will expired in 30 days.

Onexox/xox prepaid don't have Pay As You Use, your can't go online if your allocated data used up.

Hope this will help.

This post has been edited by xinaixin: Aug 8 2023, 09:21 PM

Hi,I have forwarded your query to onexox dealers and none of them have the answer cause they never met such case.

You can call onexox c.s. at 12273 for inquiry.

Hi,if you choose "ADD ON" data the deduction will be from your season pass if there's sufficient data in your season pass.

If there's no data in your season pass,it will deduct your airtime/credit if you have sufficient airtime/credit.

The "ADD ON" data will fail if there's no data in your season pass and there's not enough airtime/credit in your prepaid acc(DA + MA)

Hi, you can call onexox c.s. at 12273 for inquiry about your lost credits and maybe get refunds if applicable.

Many users are experiencing lost RM0.15 once in a while and because of small amount, users just ignore it due to troublesome of claiming it back.

As far as I know there's many prepaid users are deducted RM0.15 even though their simcard were put away in a drawer without phone.

The same things happens to onexox black plan users....... were charged RM0.15 for unknown reason.

This post has been edited by xinaixin: Aug 10 2023, 05:51 PM

Have to wait for official announcement/memo from onexox.

This post has been edited by xinaixin: Aug 15 2023, 08:56 AM