Anyone here with those card here cn help tolong?

This is absurd. We should not allow let them charge. Bring every case to KPDN because this clause can be abused by them easily. They can have no stock and cancel your order then they charge you 2%. they are generating money out of thin air

Also, there is no such thing as abusing voucher code. It is first come first serve basis like any other voucher. Tell GEMFIVE not to give out voucher if they are not willing to honor it.

They can cancel order if they suspect any thing wrong with the transaction, for example, suspicious payment, but any cancelation from their part should not impose any fee.

Only when consumer cancel the order then they can charge the restocking fee.

So, please, those who have been charged, please raise your complaint.

yea lets boycott them.

see they more power or the consumer more power

For 11street... if I got the coupon then it would be great, especially combine with multiple coupon (e.g. bonus, shopping, shipping, credits, Bpoints, etc), you can get maximum discount. 
Too bad 11street no longer give 1 credit for free when we check-in everyday, no attractive anymore. 

For G5, whoever get caught for abuse using their voucher code (e.g. multiple account, suspicious purchasing activity, fraud, bad faith, etc), you will be charged "payment processing and handling fee" for it, which is not less than RM 10 or 2% of the order value, whichever is higher. This fee will be deducted from your refund or store credit amount. 
This stated clearly under #7 as in GEMFIVE’s Cancellation Policy .

Just buying the Panasonic Rice Cooker SR-ZX185 at Gemfive
http://www.gemfive.com/my/panasonic-sr-zx1...oker-1-8l-micom
Official Price Panasonic isRM529, Gemfive TBMonline show RM439.
Subtotal      RM  439.00
Shipping Fee    RM  15.00
GEMCash      -RM  65.85
Grand Total      RM 388.15

First time having item at Gemfive, dont know how is it, item status still showing "Acknowledged". @@

aeon have.

Placed an ordered for samsung A9 pro on 20 July until today the status still in progress.

Make a complaint to gem5 fb they said merchant is allocating stock from supplier and latest will be ship out by tomorrow.

Doubt why gem5 will allow merchant who do not have ready stock and put the product on sales at the website.

Will cancel the order if tomorrow still not ship out.

Merchant is TMTONLINE = Thunder Match Technology

do u know anyone who have been charged handling fees for abusing voucher code?

This is absurd. We should not allow let them charge. Bring every case to KPDN because this clause can be abused by them easily. They can have no stock and cancel your order then they charge you 2%. they are generating money out of thin air

Also, there is no such thing as abusing voucher code. It is first come first serve basis like any other voucher. Tell GEMFIVE not to give out voucher if they are not willing to honor it.

They can cancel order if they suspect any thing wrong with the transaction, for example, suspicious payment, but any cancelation from their part should not impose any fee.

Only when consumer cancel the order then they can charge the restocking fee.

So, please, those who have been charged, please raise your complaint.

do u know anyone who have been charged handling fees for abusing voucher code?

I guess not everyone aware about this “processing fees” and not many people will check back their refund.
Go ahead and raised to NCCC @ http://www.nccc.org.my about this.
Yes... some of my friends I know who had multiple accounts with G5, few of their orders were voided as G5 able to track these order are belong to same person. 
After that, G5 sent email to my friend stated he/she abuse G5 code (multiple account) and eventually charged min RM10 (or 2%) for each order. 

just bought a import set PEPSI 

All kecoh on the T&C, got any example of g5 actually charging anyone? I'm very sure many 'abuser' here in this thread, if no-one kena before then the T&C is just for fun only.

Many ppl kena already, gem5 CS replied that the RM10 is "Admin charges" instead of penalty

All kecoh on the T&C, got any example of g5 actually charging anyone? I'm very sure many 'abuser' here in this thread, if no-one kena before then the T&C is just for fun only.

Many ppl kena already, gem5 CS replied that the RM10 is "Admin charges" instead of penalty

Do you have any void items? if you do, please check the refund amount. it is different from the amount you paid.

No notice, no email, just straight away deduct from the refund amount.

Haven't read, first time I'm seeing.
Nope, none of my items been voided. One item I requested to cancel almost immediately after place order, due to the TM voucher I applied didn't actually reduce amount. The refund was full amount (this was for a phone so I was very careful to check). But that's because I cancelled it a few hours after place order, so I think no movement of item yet.

wow.... didnt realised people get charged processing fee if they abused voucher code...thankfully that havent (and wont) happen to me...

All kecoh on the T&C, got any example of g5 actually charging anyone? I'm very sure many 'abuser' here in this thread, if no-one kena before then the T&C is just for fun only.

They don't have the right to charge admin fees. If they charge admin fees, does it comes with GST?
Also, they penalty is just not ethical when the order is canceled by them.
I would also, run a website with similar T&C and start cancelling order to get easy money. 1 transaction RM10, imagine 1000, that is RM10000.