This is absurd. We should not allow let them charge. Bring every case to KPDN because this clause can be abused by them easily. They can have no stock and cancel your order then they charge you 2%. they are generating money out of thin air

Also, there is no such thing as abusing voucher code. It is first come first serve basis like any other voucher. Tell GEMFIVE not to give out voucher if they are not willing to honor it.

They can cancel order if they suspect any thing wrong with the transaction, for example, suspicious payment, but any cancelation from their part should not impose any fee.

Only when consumer cancel the order then they can charge the restocking fee.

So, please, those who have been charged, please raise your complaint.

We can raise this issue at their facebook and make it viral.

SHow them consumer power.

many wont realise until they check their statement.

Anyway, the charges only valid if customer request for cancellation.

In some online markets, restocking fee only applies if customer returns the item, not when the cancel order.

They don't have the right to charge admin fees. If they charge admin fees, does it comes with GST?

Also, they penalty is just not ethical when the order is canceled by them.

I would also, run a website with similar T&C and start cancelling order to get easy money. 1 transaction RM10, imagine 1000, that is RM10000.

Do you have any void items? if you do, please check the refund amount. it is different from the amount you paid.

No notice, no email, just straight away deduct from the refund amount.

Whether it is out of stock or buyer abusing code, it doesn't matter because the code is given out to public. Also, even if buyer abuse the code, they cannot charge money. Coz buyer paid the full amount and the transaction go through. The most they can do is they should suspend the account or just refund in full like lazada does.

In this case, imagine, anyone can come out with a website and sell many things and offer many voucher. Then, when they receive many orders they could cancel orders whenever they like and get instant profit by charging 2 % admin fee, saying it is customer fault who abuse the code. And you cannot do anything about it because u say nothing wrong.

I believe you also have many accounts and abuse the code, just that you haven't been caught, but we can together fight against this unjust clause.

Lazada refund and cancelation policy is way better.