Yay then mines ok too! Mine was 0122332572, 2 calls to my mobile at 3.55pm. Someone called by house but after that, no second call.

I think you just need have to wait and see. Too complicated for CS to answer you. And swiping today will not help because pool usually runs out by Tuesday / Wednesday based on previous experience.

But if you don't get the full 50, can write in to appeal and explain your situation. Whether they entertain you is their discretion, but worth a try. PBB quite reasonable so still got chance.

They never called me back, and I tried to call the mobile number but no one picked up.

Anyway, I'll just wait for your update on when you receive , as we're likely to be in the same batch.

He got a call last week to confirm delivery address.

I got a call from the exact same number around same time too, but couldn't pick up.

When did your card get approved, and when did your supp make the qualifying spend? If you provide us the dates we can compare with ours. Yours may be later batch.

Correct. Make sure it's on eligible spend - no utilities or government amongst others.

You should call CS and ask now before the charges show up. It's at their discretion, but if first time and good explanation, they may be sympathetic.

This post has been edited by lilsunflower: Nov 20 2016, 10:39 PM

Just an update. Got my call from PBB Supplementary Lock & Lock promotion today. They call using a mobile number.

Said that delivery will be in 2 weeks time, and that they will send an SMS with tracking number.

For Week 4?

Eligible for 6% standard cashback, ineligible for promo.

Just did my first RM200 swipe. I don't think I'll be getting much promo cashback for most of Weeks 4 - 8, because swiped too late (Wednesday and after).

Promo cashback is paid out much later, week by week. If I recall, its 4-6 weeks after qualifying week. But best way to check is through announcements here on the forum. So far Week 3 has been released. Waiting for Week 4.

Yes - Correct. PBB generally doesn't generate partial statements (i.e. less than 1 month).

This is quite annoying, because it means that you may lose out on cashback in the first month. However, I recall that some forummers wrote in to appeal and managed to get cashback (I think).

For me, my 2 new supp cards are still waiting for their first statement (in December), even though they got their cards in October.

Yes, in your case you will get cashback because you have 2 statement cycles. The problem that most "first statement" people have is this:

For example - Received card on 10 October, but no statement generated on 1 November. First statement generated on 1 December. The cashback for 10 October to 1 December is only RM50. If a statement had been generated on 1 November and 1 December, then you would get RM50 x 2.

From experience, I know that there are various situations. When I called PBB CS, their standard answer is that no statement is generated for periods less than a month. However, 2 of my supplementary cards got their first statement covering less than a month (like you). Perhaps they have a certain cut off date (e.g. no statement if less than 2 weeks?) - I'm not sure?

Very well written letter

Wow. For Weeks 4 and 5 I only hit the first RM200 on Wed and didn't get CB. Think it runs out by Tuesday. Anyone got cashback for Wed spend?

Yes but just checking that it's week on week.

Yeh, I don't purposely target promo anymore. My WMC already gives 8% on dining and groceries, so anything extra is a bonus.

This week I spent 200 on Cyber Monday morning so should get.

But sadly its only promotional. They ran it for 4 months when first launched, and now for 3-4 months until 31 December.

The great thing is that the card is AF waived for life for people who signed up upon launching, and also 5x lounge access.

Just received my Lock&Lock free gift for supplementary card

This is my 4th supplementary card gift from PBB. Really happy!!