Yea but some texts has been cut off frame...
I wanna see the whole page of the letter.

Lodge a complaint to MCMC, tell then that Yes 4G asks customer to do service quality check for them. Hahahaha

They've already plan to shut down Wimax many years ago.
Cuz they already know that Wimax is a sunset technology... And they wanna focus on TDD LTE, where they can just refarm from existing Wimax spectrum they have.

As for the mysterious 800MHz, I have no idea.
It just pop out of nowhere...

What you mean by 2 SIM cards?
Yes 4G LTE means it is the 4G LTE version, not the old WiMax version...

Yes that's correct.

Those Yes Wimax devices can't be used anymore. You could keep it as a souvenir.
Yes 4G Wimax are forced to upgrade/use LTE devices such as Huddle XS or 4G LTE smartphone models that supports LTE Band 38 (2600MHz), 40 (2300MHz) and 20 (800MHz). And, a Yes 4G LTE SIM card will be provided to use the service.

Is it in white colour? If it's white colour, then it is 4G LTE supported.
If it's black, then it's the old Wimax model.

Do note that the RM1/day konfem unlimited plan has a speed cap of 4Mbps and hotspot tethering are not allowed.
You can try out Yes 4G network by purchase the prepaid SIM pack, and try do speedtests, video streaming, and observe the signal at places where the reception matters you most,

Make sure your phone supports 2300MHz B40, 2600MHz B38 and 800MHz B20* frequency bands that is used by Yes 4G. If you're using newer phones, then you don't need to worry about these.

600GB on monthly basis, 100GB per day....

Network Abusers be like: Aiyooo, 600GB per month so little only. This is what you call network abuser ah? I have few other SIM cards with me. I can use until few terabytes per month, or few hundreds GB per day. One SIM card for me not enough.

Ordinary Yes 4G LTE users: Why this Yes 4G LTE so slow?

Nobody: That Yes 4G not popular one, no one use one...

This post has been edited by joshhd: Oct 3 2019, 02:18 AM

Oh pity them.... They're still a small telco in Malaysia. Why bully them?
They also want to compete with major telcos like U Mobile by providing unlimited plans to customers.

Or they just want their 4G LTE network to be better utilised? To get some return of investment?
Turns out the effects are opposite now as network abusers are out there to "properly utilise" their underutilised network. Now everyone knows Yes 4G LTE's network became so busy and congested now.

4Mbps, cannot tether hotspot, the abusers bypass the tether hotspot block, yes still 4Mbps but can download and upload as much as they feel like it to multiple devices at once.

But anyhow, any Yes 4G Konfem unlimited plan users here? Are you still getting 4Mbps speeds?
Although Yes 4G denies that they impose data cap on its Konfem unlimited plans (namely 2GB/day), but some claim that the speed become slower after reaching certain amount of usage per day or something... Is it true?

MCMC should consider increase the amount of fines to telco who fail to provide certain quality of service.

As for U Mobile, I think they rather pay fines to MCMC than to improve its network.
More hassle free, no need so much workforce by hiring experts and engineers to do the job.

Telco like Yes 4G, should just convert into a MVNO telco which uses other telco's network. Their existing network equipment/tower/antennas can just sell to other interested major telcos. The business trend for mobile cellular network is going downwards worldwide. Having too many telcos which theoretically making market more competitive and more choice for the people doesn't benefit the people much any longer these days, as all 4 big telcos also doesn't gain much revenue and profit these days. What would be the things that convinces the public that Yes 4G can go big in the future? Unless they don't mind losing money eventually. They can go invest other stuff to make themselves popular and rich, but for 4G/5G telecommunications, I think they should back off.

Like 5G, did you guys realise that Yes has been very quiet on 5G NR technology? They don't plan to provide 5G services in the future? I don't see them participate in any 5G trials or test beds.
Customer base can't grow much due to lack of sub-1GHz spectrum? Why don't want to partner with other telco (e.g. be a MVNO or roam with other telco if the area doesn't have Yes coverage) similar like what U Mobile did at the beginning? Stubborn to collaborate with other ISP?

If that's what really happening, then I can foresee is, the days of Yes 4G LTE network are numbered.
Don't get me wrong, I'm not anti-Yes 4G... I'm saying is, it's the real world happening out there.
I know they tried very hard to provide good services to customers, but when situation now isn't helping them, they might want to try other alternatives first to grow your business and expand customer base, which I don't see Yes 4G is been doing enough now. Anyhow, I wish for the best for Yes 4G.

Also, I wanna remind you that VoLTE will not work on iPhone, meaning you can't make/receive any phone calls if you use Yes 4G on iPhone (except those Internet-based calls like WhatsApp call).
Mobile data will work as usual.

I strongly advise you to make a report to Digi and tell them the issue you're experiencing. When it's not on any speed cap, could you share on what are the:
- speeds you're getting during day and night time
- iPhone which model
- how many signal bar, 3G or 4G?
- indoor or outdoor

Doesn't matter prepaid or postpaid, speed are the same as long that particular plan does not have any speed cap.
You got to file a complaint to Digi so that they'll take action to solve the network issue there, or else they won't know, and the network problem would stay as it is.

----

If you wanna know which telco has stable (and fast) Internet other than the telco you use now, you try ask around your friends and family that use other telcos like Maxis, Celcom, U Mobile, Unifi Mobile, and find ways to bring them (bring their phone) to the place that you want to have stable Internet, so that you can go test out the telco's network, such as performing speed tests, web browsing, stream videos, etc. And compare which telcos provides the Internet connectivity as what you expected in the area.

Or else, buy a prepaid SIM cards from different telcos and compare the network performance by yourself. That is better than having 1 year contract which you don't know now whether its network is as good as you expect or not.

Since you got the budget of RM45/month and 15GB data usage seems sufficient for you, could you also share on what u usually do on internet, like would you be Facebook-ing a lot, watch YouTube a lot, or just light usage like messaging apps such as WhatsApp, or what?

This post has been edited by joshhd: Oct 20 2019, 10:41 PM

You can port out to other telco while remain your current Digi number, so u don't have to worry about losing ur current phone number. You can submit the MNP (mobile number portability) application via online, and almost all telco can do that, except Yes 4G, which u can only do it in selected Yes Store that accepts MNP applications.

I understand that you don't need a super high speed internet, just fast enough ones will do. I was wondering, you use WiFi hotspot and connect to ur computer? Have you tried USB tethering, connect ur iPhone cable to ur computer's USB port, then select "Bluetooth and USB Only" (later u turn off Bluetooth if u don't use it). It'll work just like connecting a LAN cable to ur computer so that you'll get to use stable data connection, instead of relying on WiFi, which is susceptible to interference. You try this method and see if the network improves or not. Cuz getting a pendrive shape modem ones (usually called 4G LTE dongle modem), you need to spend another amount of money to buy the modem, and can only used on computer by inserting to the USB port. And it doesn't seem so "financially efficient" if you just plan to use it only for few months.

Anyhow, I strongly advise u to complain this to Digi, explain to them how this issue has greatly affected how you're doing ur work. They'll try to solve the issue as fast as they can. Remember, you are a paying customer, you have the right to file a complaint if you're not satisfied with the service. Practice your consumer rights. 😉

If you wanna buy multiple SIM cards to try the network, you can insert the sim card to ur iPhone, use USB tethering to ur computer to use and test the network. So not necessary have to buy a 4G dongle modem.

So how's the Yes 4G network performance?
And are you sure that you didn't confuse with RM1/day Konfem Unlimited plan. That plan doesn't allow hotspot tethering, and has speed cap of 4Mbps.

Perhaps, have you try to restart your phone?

They have to remain the double quota, to make their plans competitive with other prepaid telco plans. Also, it is a marketing tactic to encourage more people to subscribe to the plan as soon as possible, cuz they never know when will it ends, even if Yes 4G intent to make it an ongoing and permanent offer.

This is a common practice among many telcos, but not every offers like this are permanent.

It's good to hear that you enjoyed the network experience on Yes 4G.
Yes 4G don't have those dedicated quota for video, social media, or whatsoever.
It's just either purely the GBs they're offering to you, or unlimited quota at capped speeds.
If you do the math, Digi is indeed offers a lot more GBs to users, in the form of those video streaming quota, from 1GB everyday at 1-7pm, etc.

If you're experiencing poor network performance on Digi network, like I said earlier, you have to file a complaint to Digi so that they will solve the issue for you. Cuz if you don't, they won't know and the slow network issue will stay there as it is now (and you'll continue to suffer).

You can send a report using MyDigi app, tap the 3 lines button on top left corner, tap Support.
At "Report an Issue" section, select Network Issue.

Also, you can have a live chat with Digi and tell them the network problem by tapping the "small blue button with 3 lines" in it at the top right corner after tapping Support on MyDigi app.
Or you can do it on browser at https://new.digi.com.my/webchat

It's pretty much everywhere (maybe except Sabah and Sarawak).
Yes 4G also uses B38 and B40 in Klang Balley areas.

No. GX30 plan is 3Mbps, while GX50 plan is 5Mbps
Just in case you still don't aware:
https://www.lowyat.net/2019/197873/umobile-...50gb-unlimited/

Yep...
So now, both Yes 4G and U Mobile also imposes Fair Usage Policy to those who rape its unlimited data plans...