u need to go to their service center or partner shop to MNP

having problem with OTP SMS on the 1st-2nd June. Looks like a monthly thing.

new plan for student

This post has been edited by fat16: Jul 2 2019, 07:06 AM

Source? Want to know T&C

when will RedOne offer esim service like other telco? im waiting since last year but RedOne still cannot give me any good info. Their customer service keep only said we will inform you when RedOne offer that service....

tomorrow for those using RM38 package will get extra 3GB per month..originally 5GB per month..

Is this a joke? When I try to port out then I can't even send any messages. Afterward I try to contact Customer Service on Whatsapp. This is what I get back from Redone customer service.

You wanted to port out? You mean change to different telco, right? May I know why would you contact your old telco? If you want to change telco, you just deal with the new telco. No need to contact your old telco at all, unless you got outstanding bill, still under contract, etc.

Ya. I want to port out. But when I try to send message for confirmation. But I couldn't send any messages out.

Oo.. yeaa.. i remember.. latest procedure, it asks us for confirmation.. Either redone plays dirty, doesnt want to allow you to port out, or your redone like is already deactivated (can check yourself from the phone, see if the gsm line is connected to redone or not).

Android phone? Did you have premium SMS access disabled or blocked?





This post has been edited by kmrdeva: Oct 1 2019, 07:34 PM

Ya. Still connecting to RedOne.

@kmrdeva, I checked it. It shows "always allow".I even changed to other phone. Still not working.

Thank you guys. Tmr will go RedOne service cancel it.

All the best, bro. I am thinking to come back to Redone RM38 plan within the next 2-3 months.

Currently my mom and my wife are on Redone postpaid, son has MNP'ed to Yoodo and I'm on Celcom postpaid.

Trying out Redone.. A28.. 8GB/mth.
At work, I got 2.4 MB/s DL & 0.42 MB/s UL. Klang Valley area.
Any horror stories with this telco? At first I had to change access point name to Celcom then only I get some internet connection.
Wondering if it allows tethering also if using redVideo.

Hi, is it the latest redone SIM card is 3-in-1 SIM?
I realize my SIM card is 2-in-1 (mini and micro SIM), and now the new phone is nano SIM..

How should I change the SIM card? Is it 3-in-1 SIM type? Any cost?
Thanks a lot.

nano sim has been used for over a year already. so, all sim card nowadays always 3-in-1.
To change nanosim, you can request a new sim at redone service center (I dont know where)... or, you can also just go to any mobile phone booth, ask them to cut your sim card to nanosize. Long time ago, they charge rm5, some shop charge rm10. I cut my simcard to a nanosize longg time ago, and the simcard worked fine.

This post has been edited by zeese: Jan 16 2020, 05:43 PM

I'm having the same issue here.
Have u solved the problem?

I start to use redone around 2014 (if I'm not mistake). On that year only famous with mini and micro sim.
Nano sim haven't so famous yet and that year 2014 perhaps only for iphone users using nano type.

My sim chip slightly bigger one, but not big chip like the 90 century like that lah.
But let's say sendiri cut into nano sim, scare with damage the chip.. End up sendiri cari masalah..

You mean they charge RM5 is only for service center? Seems like the cost different shop different charge..

if you go service center, they may give a new sim card for free, or they may charge rm10 for new nano sim card. if you go to a mobile phone shop, they also have a cutter for simcard.



Last time, most shop charge rm5 fee to cut your simcard. I was too lazy to go to service center due to inconvenience location. So, I took a gamble and the shop to cut my simcard into nano size. The shop also afraid to do it but I told them to go ahead. In case of broken sim card, I can just go to service center and get a new sim card (at that time, it was free for first replacement. it was celcom, not redone).

Ok, thanks for your advice.

Need cari free time to go shop for do this simcard.
I think I just replace the new simcard, lazy to ask them use old card to cut nano..

I prefer convenience way. So if any issued of new phone (for nano type), then I can use bck the original redone adapter slot in back become micro sim (can use back the old phone support micro sim)..

Previously I came across experience after the human cut simcard into nano type, then unable to slot back micro type already.
Of course the cutting way still the best using "laser" cut with 3-in-1 sim rather than using so called like "stapler cut" into nano sim.

It's my opinion way, unless the mobile shop have laser cut into 3-in-1 simcard (not that you show me the picture).