some of them have no roaming at all..
when roaming, most people want voice and sms, but data is definitely not desirable.

posting in potential viral tered. owaii

they just stop that service if its not working properly yet. have another round of testing

contact CFM for faster response.. same case as mine.. got the money waived back..

Fxxxing incredible! i got my money back in a few hours!

nice.. really need to show them colors

Bro you call cfm directly??

This post has been edited by uexpress: Apr 12 2016, 09:51 PM

So many problem but the government still sleeping without doing anything?

Celcom Sucks!

I emailed them.

can you share the email here so others can adapt it for their own use if they encounter similar problem.

Just note that TS has updated the first post.

I for one never had issue with Celcom when in other countries.

No bills as long as DATA is not connected. Calls / SMS work fine.

Did another experiment today. ALL data turned off. Still kena charge after connected to M1. GG celcom

Try off 4G, switch voice to 3G/2G only

To prevent accidental data connection while roaming abroad, follow these 3 easy settings before boarding the plane.
1) Turn off Cellular Data.
2) Turn off Data Roaming.
3) Disable voicemail service. (Must call service provider to disable it)

If you have done these 3 settings but data still leak out and connect to a roaming network, then the only culprit I can think is virus or bad apps.

So far I never had roaming data leakage problem while abroad.

when mobile data is turned off, what G does the phone use?

Even data is off, phone will still on 4G network, so if possible make sure they are set to 3G/2G.

Usually the network will still try to put the phone on the highest G allowed. (But when on Starhub, it forced my Maxis-account phone down to H, whereas on Singtel it tried its best to keep my phone on 4G.)

Hi guys,

After hearing complaints from friends, I decided to call up celcom to check out the reason behind the roaming charges by celcom.

Basically, once you're connected to their telco partners in respective countries, you will automatically be charged RM 38/day for limited data roaming (usually 500 MB / day) regardless if you use the data roaming or not.

To avoid this, you must manually select your phone network to non-celcom partners overseas. You can find out which networks are celcom partners from their website.

https://www.celcom.com.my/personal/plans/in...HQWSBoCfZ7w_wcB

For example, Celcom's partners in Australia are Vodafone and Telstra. Once you're connected to either of these networks, celcom automatically charges RM 38 / Day for 500 MB / day data roaming even if you deactivate your data roaming on your phone. To avoid this we must manually connect other networks.

Apparently Celcom just updated this policy in this month. I have been using Celcom for more than 10 years and this is something really new to me. It's definitely shame for Celcom.

I'm not sure about other Telcos, my maxis user friend also told me recently that he was also charged RM 38 for sending a SMS in Singapore. Can anyone verify? Maybe it's a government policy instead of carrier policy.

So, remember to manually connect non-celcom partners at overseas to avoid unnecessary data roaming charges if you don't plan to use it..

Cheers

Not exactly. As advised by grazy, did another experiment last night, with data option "3G or lower only" and VIOLA! No charge anymore.

This is a crazy bug which they'd have to tackle ASAP

This post has been edited by adam7979: Apr 15 2016, 07:22 AM

I also encounter the same issue, the best part is their reply to me ....


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Before that when i went to TTDI branch for roaming activation, The staff did said must use celcom partner in overseas to avoid high charge. So i did, but the staff never inform that celcom will charge RM38/day. My case is only use my phone for emergency call only without using any data still kena charge.

Submit my complaint to CFM and now waiting for Celcom to reply. And i need to capture this as my case was happen in march 2016.