Hi,

Here is my story.

My parents went to China last week. While I am dead sure that the "Data roaming" option on his Galaxy Note 4 is turned off, few days after his vacation he received this:



And soon he hit his credit limit and his line was barred.

After he returned to Malaysia I called up Celcom careline to find out what went wrong, the answer I got was "sorry, this month's bill still not yet generated. You have to wait till the bill cycle". (What the hell.....) Fine, i'll wait.

So, bill came, and I saw this:



GREAT! So I lodged a complaint via their customer self service portal. 2 days later this is what I got:



So, I called 1111 to follow up on the case number to only find out that the case was actually already closed without further notice/discussion!
Immediately I requested the agent to file an appeal for me over the weekend, and today I login again into customer self care portal and it's again, closed without contacting me or any response:




To further "convince" myself, I traveled to Stulang Laut, Johor Bahru and did this:

https://www.youtube.com/watch?v=jK1tVJiT26g

Basically what I did was after making sure data roaming is turned off, I connect to one of the so called "celcom roaming partner"'s network and tried to fool around before switching back to home network. The result?



And, it seems that I'm not the only victim
http://www.complaintboard.com/celcom-l2392.html

and L Ng quoted an example of this happening (http://www.iphoneincanada.ca/carriers/rogers/fido-charging-iphone-data-roaming-setting-off/) and the Telco operator admitted its their fault and made a refund.

The next experiment I'd probably do is connect to CELCOM ROAMING PARTNER and this time, even with "cellular data" turn off before I turn to MCMC for help...




UPDATE 12/4/2016 5:15pm
Wrote to CFM and in less than an hour after i furbished CFM with all the details:

RM0 RM144 rebate has been approved and will be reflected in ur next month's Celcom bill. Stay connected on the fastest network. TQ

BRAVO CFM!


UPDATE 15/4/2016
As advised by grazy, i tried again at the same spot, same roaming partner, local data on, but network "3G or below" only, and VOILA! no charge.

Obviously Celcom needs to fix this shit ASAP.

This post has been edited by adam7979: Apr 17 2016, 12:10 AM

called up 1111 again last night and quarreled with them for over 20 minutes before they created another ticket number for me. If i managed to claim my money back i'll share my report number here so that you can quote and ask for the same refund. Good luck to you and me.

*Deleted*

This post has been edited by adam7979: Apr 12 2016, 11:09 AM

some reported here that they managed to claim back the money after approaching MCMC and/or CFM. Looks like it's useless to approach celcom.

shame on you celcom, another example of "double standard"

Fxxxing incredible! i got my money back in a few hours!

I emailed them.

Did another experiment today. ALL data turned off. Still kena charge after connected to M1. GG celcom

Not exactly. As advised by grazy, did another experiment last night, with data option "3G or lower only" and VIOLA! No charge anymore.

This is a crazy bug which they'd have to tackle ASAP

This post has been edited by adam7979: Apr 15 2016, 07:22 AM

http://www.complaint.cfm.org.my

What's her phone model? Does her phone connect to 4G network?

My colleague, another victim...


Attached thumbnail(s)

Yeah, I told him the story from head to tail, and the 19MB I guess his hand itchy...

useless one. my own line, March complained to CFM for full refund, april kena again so lodge another complaint. They dare to use the same excuse again and refuse to give me full refund. Really hopeless. Gonna wait till May's bill come out then i kena them gau gau....

easiest way: put your sim card into old school phone and you'll be fine
complicated a.k.a. smartphone a.k.a. troublesome way:
1) switch off mobile data (yes, that sounds stupid but just as precaution)
2) switch off data roaming
3) switch mobile network to GSM only

you're not alone

anyway i jumped to maxis since the coverage at my house is horrible

damn, wish i could this earlier and i can do another experiment and screw them up gao gao....

This post has been edited by adam7979: Dec 20 2016, 04:11 PM