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 Celcom Data Roaming Scam, IS "roaming partner" A TRAP????

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tauruskong
post May 27 2017, 09:48 AM

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When to china and hong kong last week so i subcribe to celcom 7 days pass rm138 but i got billed Rm42k lodge a complian will get back to me in 5 days.


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westlife
post May 27 2017, 12:47 PM

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QUOTE(tauruskong @ May 27 2017, 09:48 AM)
When to china and hong kong last week so i subcribe to celcom 7 days pass rm138 but i got billed Rm42k lodge a complian will get back to me in 5 days.
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Rm42k?!! shocking.gif

That's why I will never use the data roaming service by telco overseas, if I am on postpaid. If it is prepaid, maybe still ok. Too risky as u will not know how much they charge.
shaktiv8
post May 27 2017, 01:26 PM

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QUOTE(tauruskong @ May 27 2017, 09:48 AM)
When to china and hong kong last week so i subcribe to celcom 7 days pass rm138 but i got billed Rm42k lodge a complian will get back to me in 5 days.
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Has your final bill come out yet? My unbilled amount went to 1k when I was using the one day roaming pass.

When the final bill came it was rebated

Can't complain thumbsup.gif

This post has been edited by shaktiv8: May 27 2017, 01:27 PM


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KannaSai1
post May 28 2017, 07:25 PM

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QUOTE(tauruskong @ May 27 2017, 09:48 AM)
When to china and hong kong last week so i subcribe to celcom 7 days pass rm138 but i got billed Rm42k lodge a complian will get back to me in 5 days.
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They will claim the promotion is valid for celcom partner only. U data roaming wrong partner. So the charges is valid.
tauruskong
post May 29 2017, 04:11 PM

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Case still not yet close and also no reply
AhRon
post May 29 2017, 04:49 PM

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The 4G handshake data roaming charge is still there....

If you turn off data roam, but your phone is on 4G network overseas, I am 100% sure you will get billed data roam charge from CELCOM, with NO DATA kilobyte used shown on the bill because it is data for 4G handshake!!

It doesn't happen on my other overseas SIM card when my phone roam into 4G network elsewhere with data roam off.

Celcom knows this and they are milking it, I am sure.
westlife
post May 29 2017, 06:39 PM

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QUOTE(AhRon @ May 29 2017, 04:49 PM)
The 4G handshake data roaming charge is still there....

If you turn off data roam, but your phone is on 4G network overseas, I am 100% sure you will get billed data roam charge from CELCOM, with NO DATA kilobyte used shown on the bill because it is data for 4G handshake!!

It doesn't happen on my other overseas SIM card when my phone roam into 4G network elsewhere with data roam off.

Celcom knows this and they are milking it, I am sure.
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U need to ask Celcom to change all auto roaming to 'half' - default auto roaming (voice/SMS) only, with this, no data roaming charge will be charged as Long as data roaming option is off.
AhRon
post Jun 1 2017, 01:15 AM

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Will try to talk to customer service later today and see they understand the "half" data roaming.

Thanks.
skylinelover
post Jun 13 2017, 02:18 PM

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Any updates? laugh.gif hmm.gif
rx330
post Jul 25 2017, 03:59 PM

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damn, my wife kena this issue as well
as the data packet was quite a lot, it wasnt a handshake thing
worst part is, at the stated dates, she wasnt in singapore either

and she did not turn on her data roaming at all, any way to void the charges?
Drian
post Sep 27 2017, 05:18 PM

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I think Celcom deliberately not fix this issue so that they can milk more money.

sewe
post Dec 5 2017, 06:09 PM

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QUOTE(ThorLim @ Dec 5 2017, 01:11 AM)
any update to this ? would like to hear the results LOL
rm 42k man.... can i see the bill ? haha , i gonna wash my eye for it .
malaysia only celcom has the worldwide roaming as for now, is that right?
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i think so, only celcom has more than 155 overseas roaming partner.
btw, is that any misunderstanding ?
rm42k is really a big amount, but didn't heard any new on this issue. hmm.gif

sewe
post Dec 5 2017, 06:15 PM

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QUOTE(Tahal @ Dec 5 2017, 04:26 AM)
seriously rm 42K !? how can this happen, should have the new public in newspaper ?
i think they sure will give to clear this la.....not possible to get you pay for rm42k....
rm420 still acceptable with the point.
btw just went to vietnam last week , my bill rm 38 only lol lucky
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that's right, i heard their international roaming only cost rm38 per day,
and now they are doing double data promotion.
so it's strange got tis amount.
Faker.ASG
post Dec 6 2017, 07:15 AM

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QUOTE(sewe @ Dec 5 2017, 06:15 PM)
that's right, i heard their international roaming only cost rm38 per day,
and now they are doing double data promotion.
so it's strange got tis amount.
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What is that... plan or wifi oversea? Double quota seems good. i think its is better to check back the price and term and condition 1st dont you think so?
Faker.ASG
post Dec 6 2017, 07:18 AM

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QUOTE(tauruskong @ May 27 2017, 09:48 AM)
When to china and hong kong last week so i subcribe to celcom 7 days pass rm138 but i got billed Rm42k lodge a complian will get back to me in 5 days.
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Thats insane... system error? How can it be that much. lets say even u keep calling oversea.. will it charge like RM1000 per day or something... most likely got a bug or something. just call them up and ask them.. or online and ask would also be better.
Hassan ablxy
post Dec 6 2017, 07:37 AM

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Now adays... still have so much issue with telco overcharging. and if we keep quite they will call and ask for payment. its not something they will solve within their management only send to us. definitely the bill will be over like crazy... cant spot it?
tauruskong
post Dec 6 2017, 02:58 PM

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QUOTE(Faker.ASG @ Dec 6 2017, 07:18 AM)
Thats insane... system error? How can it be that much. lets say even u keep calling oversea.. will it charge like RM1000 per day or something... most likely got a bug or something. just call them up and ask them.. or online and ask would also be better.
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At last the charge me for Rm4++ but I still need to pay more then what I subcribe (Rm138 + Rm80 Monthly)
KiRa Nura
post Dec 7 2017, 06:56 AM

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QUOTE(tauruskong @ Dec 6 2017, 02:58 PM)
At last the charge me for Rm4++ but I still need to pay more then what I subcribe (Rm138 + Rm80 Monthly)
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How long were you oversea? If thats the case it is still acceptable. coz i still can see that happening. but you purchase their promotion plan right? why did you not show them that?
viceGem
post Dec 7 2017, 07:01 AM

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QUOTE(Drian @ Sep 27 2017, 05:18 PM)
I think Celcom deliberately not fix this issue so that they can milk more money.
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you should really check with celcom with this issue. my cousin just came back from oversea using celcom plan and taking their promotion for roaming.. no issue and works well.. You might need to check with celcom before you go oversea.. just to confirm.

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