QUOTE(lilsunflower @ Aug 30 2016, 09:25 AM)
Just to share my experience last week with Aeon BT to MBB and PBB:
1. PBB excess 10k. I called CS on Friday and she advised me to use credit against all my other PBB cards (principal and supplementary) and then transfer excess to SA (she asked me to email proof of BT and my aeon unbilled transactions). I checked online today and the the credit has been used against my PBB cards, but not yet transfered to SA. Since its only one working day so far, I expect the transfer will happen in next few days.
2. MBB excess 15k. Called CS on Friday and they said to email BT app and request in writing since amount is above their threshold for automatic credit to SA. I emailed then called 2 hours later, and they said they received my request and assigned a case reference number. Advised me to wait 5 working days.
Both cases no issue, and I should get the money in my SAs hopefully by end of this week.
Do you know what is the threshold amount for MBB to transfer the credit?1. PBB excess 10k. I called CS on Friday and she advised me to use credit against all my other PBB cards (principal and supplementary) and then transfer excess to SA (she asked me to email proof of BT and my aeon unbilled transactions). I checked online today and the the credit has been used against my PBB cards, but not yet transfered to SA. Since its only one working day so far, I expect the transfer will happen in next few days.
2. MBB excess 15k. Called CS on Friday and they said to email BT app and request in writing since amount is above their threshold for automatic credit to SA. I emailed then called 2 hours later, and they said they received my request and assigned a case reference number. Advised me to wait 5 working days.
Both cases no issue, and I should get the money in my SAs hopefully by end of this week.
Aug 30 2016, 10:14 AM

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