Hi Bro,

Since it has just been used for couple of days..the current International traffic to US might be still resides on existing Unity cable...
We have no idea when exactly the traffic is going to be diverse via this new route where it's capable of carrying amazingly 60Tb/s of data with the digital coherent 100Gb/s technology.

Several speedtests have been performed by my team, we managed to get latency of 160-190ms & DL 7x -- 13xMbps & UL 4x -- 6x Mbps on a standard 300Mbps line.

More routing tests will be performed, will keep you all posted.

Thanks.

HI Bro,

Please kindly report & provide the Case number.

Thanks.

Hi,

Great it's back to normal.

Which fibre cable they change ? The one that pulled into your house ? Or the prelay patch cord ?

Oh I see...it's a patch cord.

Yes some TV requires you to set in DNS setting.

Alternatively, if your Router has this Google DNS set in, and assuming the Router capable of functioning as DNS Resolver/Proxy with IP 192.168.1.1, then you can set 192.168.1.1 as DNS into your TV as well, your Router will perform its resolver job.

Thanks.

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This post has been edited by jjj2: Jul 5 2016, 10:52 AM

Installation lead time from the submission date is 7 to 10 days... .

1 Month Free promo is applicable to all FTTH packages...

The number of devices that a 100Mbps line can cope with will very much depending on the type of applications these devices are used for.

There is no limitation on number of devices on a particular line.
Common sense, the more devices, the lower bandwidth each device will get to use.

Thanks.

Obviously not, no worries

For FTTH premature contract termination, penalty of RM500 applies.

There are indeed quite a big coverage in Klang Valley, Penang, Johor, Melaka etc.

Expansion is in progress.

Thanks.

Hi,

Please feel free to provide required info as stated in the pm.

Thanks.

Hi Bro,

As usual narrow down to the root cause by eliminating the wireless factor, test with cable to Router --> <still same?> if so, bypassing the router by performing direct ONU test --> <still same?> check fibre RX reading.

If you are alrdy very sure it only happens between 8-9pm everyday... and after this hour, it will be back to normal...test using cable to your router...

* Pls perform speedtest via several servers and take a mean.

Buzz me via whatsapp or sms or email or phone... wil guide you in more details.

Already send you the guide Bro

Hi,

If you have already made sure that the fibre connector is seated properly, and the cable in your house is untouched, please make a report to TIME CS @ 1800 18 1818.

Let the Technician come over to rectify the problem.

Thanks.

Hi,

Yes, almost all Telcos have its own FUP on their basic/normal Internet services.

Please check this out.

http://www.time.com.my/fair-usage-policy

Thanks.

If you are existing user, and requesting for relocation to new unit, the Outdoor Relocation charge is RM120 (chargeable into your bill).

Thanks.

Standard FREE 15m fibre cable from point of entry is given...additional cable will be charged as usual of RM10/m.

Thanks.

Nmm...I don't know why did they charge you... but our team never charge customer like this way.

Most probably, the structure & wall material is one of main factor.

Try re-positioning the Router. Test to connect to the 2.4GHz band...Alternatively you may need a repeater or worse get a new more powerful Router.

A survey to your unit is required to propose a more accurate solution.

Thanks.

Ok, welcome...do buzz me should you require further assistance.

Thanks.