Guys, I just returned to Malaysia recently and everyone tells me I'm fortunate that my area is within TIME coverage. Happily, I signed up with them 7 months ago, and have called CS for approximately 15 times, and finally tonight, I discovered that someone else encountered the same issue, 2 years ago! They keep asking for me to email them my speedtest while connected to LAN, when I don't even connect any devices on LAN and well, see above (encountered everything above)!

With decent speed on LAN, they proceed to ignore my issue stating that they don't guarantee speed on wireless. And keep convincing me to buy a booster (FYI, my apartment is under 800 sqft!), and the cycle repeats everytime I call them. I wasn't even aware there's a 1 year guarantee for hardware, because I have suggested they send someone to come have a look, but they insisted not because speed on LAN is "acceptable" according to CS.

I was initially convinced that the router they gave me was poor (ZXHN H298N), but found out from my friends recently that they are using the same model in Europe (supplied by their ISP), and coverage is fine. I don't understand why won't TIME send someone to have a look at my devices, or perform a check/configuration, or at least guide me over the call instead of just asking me to restart my devices, suggesting I buy a booster, or requesting I send speedtest on LAN.

Sincerely hoping to get some assistance from some experts here.

Thanks!

why high rise building only can apply up to unifi advance 30mbps only .. i want 50mbps ??

when time want to install fiber at my house .. i stay at shah alam

TXSim.. kindly put my building to..being putting info TIME we hear you website  on daily basis for months.. hope via u can reach faster   ...since this is new high rise resident with 6++ unit available  ..for sure TIME can profit by providing here 

Pangsapuri Damai
Jalan Tokoh 25/28
Taman Sri Muda
40000 Shah Alam Selangor

Thx bro

Hi Time colleague. We have a situation here. Our Time fibre casing infront of our unit dropped, now hanging like show here.


Internet still working but i'm afraid this can cause damage to the fiber. I already email to Time, waiting for their answer/ report no.  But just in case you guys can help. This is our account no ( 21223707041601)

I thought it is installed using paku. Double-sided tape will fall eventually also right..

Hi jjj,yeap so far no one  called us.

The email that Time CS told me to send together with attachment, no one respond to that yet as well.

Yeap called me just now. Hopefully can be fixed soon.

Thanks yeapch, jjj2. SI came today and fixed the casing.

Hi bros.

Need some advice on upgrading the router to cater for more users. Currently my SOHO office has upgraded from Unifi to Time Fibre. For the first few days it was ok, but now the speed is unbearably slow compare to Unifi.

Some background, our small office has around 10 users connected to one Time Fibre router. In the past we had the same setup as Unifi, and we have 1 Linksys WRT1900ACS router and 2 wifi AP for users to connect to.

I figure the connection is slow because the router is unable to handle the load. I was thinking of buying the Asus AC88U and one Wireless-AC 1800 Access Point to handle all the 10 users.

My question is, would this help to improve the speed? and are the settings for the Asus AC88U pretty straight forward on the Time Fibre modem?
Thanks

Yup, I thought that was probably the problem, but I went through the quick setup process again a few times and made sure that the Special Requirement from ISP checkbox was unchecked.

Bingo! I neglected to check there and it was still set to Unifi-Home. Once I set it to None, everything worked fine.

A big thank you to you and everyone here that gave their troubleshooting suggestions. 

guys, just got time installed today. not very tech savvy, but is my old  DSL-2750U better than the modem 850 that they gave?

Actually no-one is using for Netflix and Twitch. The daily application is general web browsing and probably YouTube/Spotify. Office is open-concept so no-one really watches movies.

My first assumption was the default router couldn't handle the number of connections (i.e. 10 users x 2 devices).

I have done a Speedtest and it is about 80-90% of our plan rate. So it looks alright.

I will look at starting with 1 user then slowly adding more users to see what happens. It could be a user that is torrenting, and we don't know off. 
jjj2 : what's the estimate price range for Business Routers for 10-20 people setup?
Thanks all...

Guys, my speed is only ranging from 5mbps-10mbps during speed test, not much difference before and after =(.. currently still using the old modem they given (huawei somehting i think) and Asus N12 router.

Hi, was one of the earlier users who had the plan upgraded to the 100mbps during the promotion.

Recently there has been a problem where during night hours my speed and ping fluctuates which affects the wifi speed. Internet use (videos/browsing, etc) is significantly slower during these times. Speed is normal during daytime.

Am wondering whether other TIME users also facing this problem? Currently using the TIME provided CISCO Linksys E1200 and a Huawei HG8240 when I installed TIME fibre a few years ago.

Thanks.

bro TXSim any idea between dir-850L and Archer-C2 which better for 100mbps? planning to change my router. thanks

I see, this makes sense, though was encountering this problem only recently. Thought it was something wrong at my end as my speed can fluctuate pretty largely.

i think i need this want..mine else messy..dont have this wall socket but i not sure how to install this..

Landed... No
Condos... Yes

When the installer/technician comes, please ensure that they count the length of fibre cable from the conduit point right outside your front door instead of from the riser. It can be from 3 to 5 metres extra, which they can otherwise charge you. I have heard some incidents from neighbours disputing with the installer as to where to count it from.

I would suggest just putting the BTU and primary router in the living room near your TV table. Pulling the fibre anywhere further to a room or study may exceed the standard provided length.

Good luck.

i everyday reboot and off the whole devices also the same. this issue has been started since last week. using lan is slow but not as worst as using wifi. sometimes using wifi can't even load a simple page online