Hi,

May I know which game server you ping to ? Do perform a packet routing test before filung a complaint to TIME.
I will check from my end too.
You may drop me an email at support@timefibre.com

Thanks.

Hi,

Yes Intl connection to some locations might b slower, we need to check the routing.

Assuming same testing hardware (eg. Pc/lappie) with Unifi & TIME, router could be one of the possibility.
Before proceed to further troubleshooting, since you are able to use LAN connection to your PC/laptop, we advise you to perform a direct ONU connection by bypassing the router.

Can you drop me an email at support@timefibre.com , we will guide you to check further.

Thanks.

You need to minus off the Aug bill which is based on 0% GST that you received aome time ago.

The latest bill is from 1 Sept onwards until your bill cut off date, which is subject to 6% SST.



Thanks.

This post has been edited by jjj2: Sep 15 2018, 02:47 PM

Im saying you wont be disappointed

Stay tuned

TIME is a Service Tax-registered business under the Service Tax Act 2018. This means that all services delivered by TIME will be charged 6% Service Tax unless otherwise stated.
The Service Tax takes effect from 1 September 2018 onwards. All TIME services including broadband, voice or data delivered after this date will be charged a standard rate of 6% Service Tax.

Replied

Yes definitely can...go for it.

Hi,

It depends on your expectation.

If you are using it for a house size of 800 -- 1200sq ft... assuming positioning somewhere at the centre of the unit, it should work well.

Judging from its pricing of less than RM250, we cant really 'complain' much.

*Note : Latest firmware 20180502 has been released, though not 100% full proof, it reduced its intermitent hang & diaconnection issue.
If you need that, let me know.

Hi Bro,

Google DNS 8.8.8.8 is already been used ny default on Tplink Archer C1200 router when the installer installed for you.

Possibly could be someone changed it or the router is running on primary DNS (TIME) and ignoring Google DNS (8.8.8.8) as secondary because the primary DNS is still working.

Thanks.

Hi,

We understand the inconvenience caused to you, put myself in your shoes, I maybe more frustrated. Everyone here is trying to help, drilling down to the real root cause, as we are not onsite, we appreciate your kind collaboration to work it out together.
Its bit unfair to ask you spend more, hence a few things you could do now or just throw a complain back to TIME and let them resolve it.

1) Login to your TPLink Archer C1200 router, click on top "Advanced" tab --> click "Network" & then "Internet" at the left pane, click on the "Advance" link with an arrow pointing downwards...
Change the Primary DNS to Google (8.8.8.8) or OpenDNS (208.67.222.222) or Cloudflare (1.1.1.1).
Secondary DNS you can use 8.8.4.4 or 208.67.220.220

2) Bypass your router and connect your laptop/pc directly to LAN1 port of the ONU. Create a PPPOE connection on your laptop/pc and test it out again.

3) Packet tracing, if its too much hassle for you, skip this and file a report to TIME.

Thanks.

This post has been edited by jjj2: Sep 16 2018, 10:14 AM

Hi,

Tell us which router are you using...basically what you need to do is configure a PPPOE connection with the TIME given Username (xxxxx@timebb) and its correspoding password.

You can whatsapp me at 012-4299200, will guide you in detailed.

Thanks.

Hi,

Can you pm me the actual sites URL that you you have come across slow loading issues.

I will test it here. So far my side have already resolved this issue few years ago.

Thanks.

Bro,

Your connection so far ok since that day's downtime ?

Thanks.

Hi Bro,

This router is the same as we are using for TIME installations.

No way you can get wireless up to 500Mbps with it, but LAN connection marginally yes.

* I presume your uncoming 500Mbps is up to at least 75%.
If you are testing on 2.4GHz band, 40-50Mbps is normal with this router.
Try to switch to 5GHz band and test again within the range of 5--8m.
Please screenshot your download speed for us to take a look. Is it MBps or Mbps ?

* Lastly this is TIME thread...you should post on Unifi's. Thanks

Lolx... u analyze a bit can know d..

Hi

That means there are session re-connection happening, since it's Dynamic IP configuration, your IP keeps on changing after each disconnection, but usually this FTTx GPON system is very quick (approx. 3-5 secs), so you won't notice that.

If you want a static/fixed IP, you will need to get one from TIME for a fee.

Anyway, there is a setting in TP-Link Archer C1200, click on "Advanced" tab, click on "Internet" on the left pane, click on "Advance" arrow pointing downwards to expand the configuration page, look for "Connection Mode", select Manually, and enter '0' there.
For other router, set it to "Always On".

* Note that if the provider decides to refresh your connection session, your IP will still change.

Thanks.

This post has been edited by jjj2: Sep 18 2018, 06:28 PM

Thanks Bro....but still will have disconnection during session refreshing by providers.

It simply means your your ONU (fiber modem) is in a state of 'Loss of Signal', usually happened when the incoming optic signal is not within the operating range / loss totally.

You need to call TIME @ 1800 18 1818 to file a report.

Meanwhile, try to make sure the fiber connector is seated properly, hold the fiber connector body firmly & gently seat it, you will here a tiny ticking sound if it's properly seated.

Thanks.

This post has been edited by jjj2: Sep 19 2018, 05:20 PM

Hi Guys,

Sorry for kicking in late.

For those of you who are facing slow speed during night time (including myself ..lol) please kindly help to list down your details below :

1) Service No (Eg. TBBNxxxxxxG)

2) Area

3) Problems Description :
(a) Tremendous speed drop during night time, High Ping, Daytime back to normal.
(b)
©

4) Router Model

5) Have you performed SpeedTest with LAN connection direct to ONU ? If so please attach your screenshot (you know why).

We will help you to file all the complaints all in one shot to them to resolve. Please pm me your email to keep you in the loop during the complaints.

Thanks.

This post has been edited by jjj2: Sep 20 2018, 02:27 PM

I vouch for this