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Unifi Official TM UniFi High Speed Broadband Thread V25
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fruitie
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 Jun 7 2016, 07:35 PM
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Rise and Shine
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Early morning received these two messages: QUOTE RM0.00:TM:1-13162xxxx We're trying our best to resolve the report within the next working day, subject to nature of the fault. We'll keep you updated. TQ QUOTE RM0.00:Msg From TM: <1-13162xxxx> Dear Sir/Madam, restoration works for your service is in progress. TQ Then, just received this message: QUOTE RM0.00:Msg From TM: <1-13162xxxx> Dear Valued Customer, there may be some delay in restoring your service. We apologise and will update you accordingly. TQ  God knows when only will be fixed. |
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jusbella
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Jun 7 2016, 07:51 PM
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high rise use VDSL.. landed property use FTTH. QUOTE(abx123 @ Jun 7 2016, 07:23 PM) |
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jusbella
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Jun 7 2016, 07:52 PM
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They lied.... My issue regarding router replacement/exchange also got the same message as well.... QUOTE(fruitie @ Jun 7 2016, 07:35 PM) Early morning received these two messages: Then, just received this message: God knows when only will be fixed. |
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djhenry91
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Jun 7 2016, 08:09 PM
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QUOTE(fruitie @ Jun 7 2016, 07:35 PM) Early morning received these two messages: Then, just received this message: God knows when only will be fixed. this want ar..sometime not so accurate. why.. one day technician come my house 2.30pm and done fix internet problem.. thn i got receive few sms say that technician come late pls be patience bla bla bla  but in evening TM call me back about the issue whether fix |
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fruitie
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Jun 7 2016, 08:21 PM
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Rise and Shine
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QUOTE(jusbella @ Jun 7 2016, 07:52 PM) They lied.... My issue regarding router replacement/exchange also got the same message as well.... QUOTE(djhenry91 @ Jun 7 2016, 08:09 PM) this want ar..sometime not so accurate. why.. one day technician come my house 2.30pm and done fix internet problem.. thn i got receive few sms say that technician come late pls be patience bla bla bla but in evening TM call me back about the issue whether fix Actually I know it well and I also know it won't be fixed. |
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SilentForever
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Jun 7 2016, 08:28 PM
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QUOTE(fruitie @ Jun 7 2016, 08:21 PM) Actually I know it well and I also know it won't be fixed. What issue did u report though?  |
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djhenry91
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Jun 7 2016, 08:30 PM
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QUOTE(fruitie @ Jun 7 2016, 08:21 PM) Actually I know it well and I also know it won't be fixed. about internet speed fix..i can say foreverrrrrr delay i think.. now count down wait unifi contract finish and cancel.. |
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doomx
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Jun 7 2016, 08:42 PM
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so apparently TM is giving free upgrade from 5 Mbps to 10 Mbps
I asked them what is the criteria and this is what they DM on twitter:
For the time being, this promotion only eligible for selected customer. You may refer below for criteria customer selected :
1. Active customer currently subscribed VIP5 without Pack at RM149
2. Tenure with TM more than 36 months.
3. Good payment behavior
Topkek. Need to be with them for >36 months.
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tch9
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Jun 7 2016, 09:09 PM
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New Member
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hi!
i have seen recently people were getting free upgrade from VIP 5 to VIP10 for free.
anyone got free upgrade from VIP10?
i have been with Unifi since year 2010.
i'm on VIP10 try and buy migration package for rm149/month (before unifi was officially rolled out i was one of the people that got selected to test out unifi).
should i just complain to mcmc and demand for a free upgrade?
any thoughts?
thanks!
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TSjolmy
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Jun 7 2016, 09:30 PM
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QUOTE(abx123 @ Jun 7 2016, 07:18 PM) No packet loss pinging my router. How do I verify if I'm on FTTH (fiber) or VDSL2 (copper wire)? take a look at your modem (BTU), is it labelled as VDSL2 or FTTH? |
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maraippo
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Jun 7 2016, 09:33 PM
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QUOTE(FortuneClub @ Jun 7 2016, 06:22 PM) i upgraded from VIP5 to ADV30 $189 renewing contract and it will increase to 209 once contract finished. aneka pack all these i do not really care. Waa... How u got 189 |
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fruitie
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Jun 7 2016, 09:34 PM
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Rise and Shine
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QUOTE(SilentForever @ Jun 7 2016, 08:28 PM) What issue did u report though? Keep getting 28Mbps.  |
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ycs
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Jun 7 2016, 09:50 PM
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QUOTE(fruitie @ Jun 7 2016, 09:34 PM) Keep getting 28Mbps. lucky mine still ok   |
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Spectre.KL
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Jun 7 2016, 09:55 PM
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New Member
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what stock router model is TM providing now, with NEW 30Mbps UNIFI connection
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giggs_509
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Jun 7 2016, 10:27 PM
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Anyone experience slow appstore update? Speed fast when using vpn.
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kebeckham7
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Jun 7 2016, 10:27 PM
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QUOTE(fruitie @ Jun 7 2016, 07:35 PM) Early morning received these two messages: Then, just received this message: God knows when only will be fixed. I think I've received those kind of msg during my report last year. and resulting my case close without solving because I'm not at home and the CS cannot contact me. |
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fuadfadz
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Jun 7 2016, 10:28 PM
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does anyone having issue downloading from apple apps store? so slow
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yeam
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Jun 7 2016, 10:32 PM
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New Member
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Me 2, App Store, Apple Music all almost slow to halt. VPN OK
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cheekian
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Jun 7 2016, 10:34 PM
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Getting Started
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I faced slow connection on facebook,anybody faced the same problem like me?
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fruitie
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Jun 7 2016, 10:36 PM
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Rise and Shine
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QUOTE(giggs_509 @ Jun 7 2016, 10:27 PM) Anyone experience slow appstore update? Speed fast when using vpn. QUOTE(fuadfadz @ Jun 7 2016, 10:28 PM) does anyone having issue downloading from apple apps store? so slow Erm, let me try... QUOTE(kebeckham7 @ Jun 7 2016, 10:27 PM) I think I've received those kind of msg during my report last year. and resulting my case close without solving because I'm not at home and the CS cannot contact me. I will not easily give them chance to close my ticket.  |
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