Uber Partner Resource Centre & FAQ, Partners welcomed to share!
Uber Partner Resource Centre & FAQ, Partners welcomed to share!
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Feb 26 2016, 09:29 AM
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Junior Member
116 posts Joined: Dec 2009 From: Petaling Jaya |
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Feb 26 2016, 09:42 AM
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All Stars
10,912 posts Joined: Feb 2006 |
QUOTE(ieian81 @ Feb 26 2016, 09:09 AM) Waiting for rider is also something of a grey area and is actually a lose lose situation for the drivers. start trip after 5 minutes? as in when rider is inside car, only press start trip counting after 5 mins??? Some riders just abuse it and make drivers wait for 15-20 mins. Haven't event gotten into the shower but called for a Uber already. Uber will tell you to start trip after 5 minutes, but if we do that, it makes us look petty and upset the rider and give us low rating. But it's about give and take la, we don't bump into inconsiderate riders all the time. not reasonable fair request and its might post danger to everyone to press start trip when the car on the move! |
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Feb 26 2016, 09:44 AM
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Junior Member
116 posts Joined: Dec 2009 From: Petaling Jaya |
QUOTE(vin_ann @ Feb 26 2016, 09:42 AM) start trip after 5 minutes? as in when rider is inside car, only press start trip counting after 5 mins??? No, start trip if waited for riders more than 5 minutes. That's what Uber will tell you to do to counter the long waiting time for some riders.not reasonable fair request and its might post danger to everyone to press start trip when the car on the move! |
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Feb 26 2016, 10:03 AM
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All Stars
17,467 posts Joined: May 2008 From: Lazada |
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Feb 26 2016, 10:12 AM
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Junior Member
116 posts Joined: Dec 2009 From: Petaling Jaya |
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Feb 26 2016, 04:02 PM
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Senior Member
817 posts Joined: Oct 2006 |
QUOTE(ieian81 @ Feb 26 2016, 09:44 AM) No, start trip if waited for riders more than 5 minutes. That's what Uber will tell you to do to counter the long waiting time for some riders. what happen if they don't show up? drivers can't cancel as no show right since the trip has started.the best i'll do is when i reached the pickup point i'll call or sms i've reached, after 5mins i'll text or call before cancel as no show. if it's oversea no. i'll direct cancel after 5mins |
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Feb 26 2016, 06:39 PM
Show posts by this member only | IPv6 | Post
#147
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Junior Member
39 posts Joined: May 2014 |
Can't wait for Uber to expand their operations in Kota Kinabalu.
But I wonder if they will accept my 2010 Perodua Viva. It is a tiny car. Haha! |
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Feb 26 2016, 10:11 PM
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Junior Member
12 posts Joined: Sep 2009 |
QUOTE(vin_ann @ Feb 26 2016, 08:58 AM) perhaps the app is not updating accurately? It is not another 5 min, it is many 5min (5x)i think yesterday someone in i love uber FB group posted about driver cancel his (rider) request when he ask driver to wait 5mins after driver reached at destination... banyak viral n huuhaaa happening inside... for ur case, why want cancel? bcoz cant wait for another 5 min? What is the limit for waiting, before you can cancell the ride without paying $5 When I press request (including my destination gps) What happens on the driver side? What do they see? Do they have to press accept, or....... This post has been edited by iman_girl: Feb 26 2016, 10:20 PM |
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Feb 27 2016, 10:38 AM
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All Stars
17,467 posts Joined: May 2008 From: Lazada |
QUOTE(Dentarg @ Feb 26 2016, 06:39 PM) Can't wait for Uber to expand their operations in Kota Kinabalu. I got 2 car registered on the system. One '09 Myvi and '12 VivaBut I wonder if they will accept my 2010 Perodua Viva. It is a tiny car. Haha! QUOTE(iman_girl @ Feb 26 2016, 10:11 PM) It is not another 5 min, it is many 5min (5x) I can see your pick up location but not your destination location.What is the limit for waiting, before you can cancell the ride without paying $5 When I press request (including my destination gps) What happens on the driver side? What do they see? Do they have to press accept, or....... I have to accept your request within 10secs if I'm not mistaken, if not it will jump the request to another driver. Once I accept, you see my face, my car plate/model, my contacts. |
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Feb 28 2016, 04:56 AM
Show posts by this member only | IPv6 | Post
#150
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Junior Member
187 posts Joined: Jul 2006 |
Hi, im Uber driver too.. I am always chasing after GH especially on 4-8PM and on the weekend GH (4-8PM and 9PM-3AM).
Like today, I received the request and I click the circle (accepting the request) then I cancel the trip and click "Do not charge rider", does it affecting my "Acceptence Rate" ? Today (4-8PM) I took 2 trips from CSA and I ran to Meru.. no request.. and 9PM-3AM I took 1 trip in CSA and go back to Shah Alam and still online till 3AM..lol.... I got a few (5 requests I think) and I cancel and "Do not Charge Rider: I'm quite worried if my acceptance rate below 90% for this week.... I think today (sat) I cancel almost 5 times. So tomorrow (Sunday) I have to do more trips... to increse my acceptence rate. and another condition to received incentive is :- QUOTE "Being online only in Core Service Areas (Mont Kiara, PJ, Golden Triangle, etc). Please see THIS MAP and ensure >55% of your online time is within this area." Are we really have to be online more than 55% within CSA ? OR we have to pick up rider (at least 1 rider) within CSA zone ?As far as im concern, it is not 55% of our online time we must be in the CSA zone BUT 55% of the trip made must be picked up within the CSA zone. (Please correct me if Im wrong) example: 4-8PM (RM22/hr), I pick up rider in Sunway Pyramid (core) and send them to Meru - and I stay in Meru till 8PM. so 100% of my trip was made from CSA and should be entitle to received the incentive. (according to my understanding from my previous exprience) Like today, most of the time I am not in the CSA. Today is like my personal experiment to understand these conditions to entitle me to get "incentives" This post has been edited by zaff1984: Feb 28 2016, 11:13 AM |
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Feb 28 2016, 08:57 PM
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Senior Member
1,521 posts Joined: Oct 2004 From: Island where you get pearl |
The worst thing that could happen to a driver (i think) when accepting request is, the request come just when you happen to passed the place, then in order to fetch the rider you'll need to make a big big U turn. Happen to me in PJ, when I just passed Asia Jaya LRT, a request come and I accept it, so instead of 2mins, the rider need to wait for me for 10mins as I need to make a HUGE uturn back to Asia Jaya
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Feb 29 2016, 11:44 AM
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Staff
7,529 posts Joined: Jan 2003 |
Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her.
guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap |
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Feb 29 2016, 03:03 PM
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All Stars
17,467 posts Joined: May 2008 From: Lazada |
QUOTE(nairud @ Feb 29 2016, 11:44 AM) Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her. I bought one just for RM15. So easy to use and tight on the glass.guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap |
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Feb 29 2016, 03:05 PM
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Junior Member
57 posts Joined: Dec 2011 |
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Feb 29 2016, 05:34 PM
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Newbie
2 posts Joined: Sep 2014 |
Been driving UBER for quite sometime, would like to share some notes based on my experience which might be helpful
My strategy is more focused on getting the high surge rates (I UBER part time and I'm lazy 1) Keep in view of events that are happening in hotels, shopping malls, convention centres, warehouse sales, food fairs and etc. When I'm free i would note this down in a calendar at least 1 week in advance - Event type, target group, location and timing Knowing event details in advance helps in route planning (Huge plus point if the event is not in common "Hot Areas" as you would be able to make a few short surged trips if you are lucky before other Uber drivers actually come to that area) Also, it is critical to know the event type and target group as well. For example if the audience for the event aren't very tech savy, will they be using UBER? In this case most likely you wont be getting surge rates. In addition, knowing something about the event ensures you are prepared. This certainly helps if you are looking for business opportunities or chasing that 5 Star Rating. 2) Weather forecast This one is a little tricky. In my experience, heavy thunderstorms leads to traffic jams which leads to higher surge rates (Partners stuck on the road causing new requests to remain "hanging" in the supply chain) There are a number of other ways which can help increase your UBER revenue. I'll post it up some other time |
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Mar 1 2016, 10:09 AM
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Junior Member
116 posts Joined: Dec 2009 From: Petaling Jaya |
QUOTE(nairud @ Feb 29 2016, 11:44 AM) Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her. Yeah, holding the phone and drive is a big no no.guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap |
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Mar 1 2016, 12:45 PM
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All Stars
17,467 posts Joined: May 2008 From: Lazada |
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Mar 1 2016, 02:52 PM
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Junior Member
35 posts Joined: Jun 2012 |
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Mar 1 2016, 04:00 PM
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Senior Member
3,991 posts Joined: Mar 2009 |
QUOTE(Cloudx @ Feb 28 2016, 08:57 PM) The worst thing that could happen to a driver (i think) when accepting request is, the request come just when you happen to passed the place, then in order to fetch the rider you'll need to make a big big U turn. Happen to me in PJ, when I just passed Asia Jaya LRT, a request come and I accept it, so instead of 2mins, the rider need to wait for me for 10mins as I need to make a HUGE uturn back to Asia Jaya Pretty common thing to happen. If possible, pull over soonest possible & ask if the rider wanna walk to you or wait comfortably wherever they are for a longer time. I had ladies willing to walk several minutes cause they're in a bit of a hurry. QUOTE(NightFelix @ Mar 1 2016, 12:45 PM) There's this RM1 or 2 sticky pad which are easily available in Mr DIY. I'm using that to place my phone next to my 45 degree angled air cond vent. It's a sticky pad, not the anti slip pad, anti slip one may accidentally pop off when you hit a port hole or had a harsh bump. |
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Mar 1 2016, 04:14 PM
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Junior Member
57 posts Joined: Dec 2011 |
QUOTE(NightHeart @ Mar 1 2016, 04:00 PM) Pretty common thing to happen. If possible, pull over soonest possible & ask if the rider wanna walk to you or wait comfortably wherever they are for a longer time. I had ladies willing to walk several minutes cause they're in a bit of a hurry. Get the phone holder that clips onto the cd player. I ordered in lazada, still waiting for mine. There is one that can put on steering wheel also, but make sure no airbag.There's this RM1 or 2 sticky pad which are easily available in Mr DIY. I'm using that to place my phone next to my 45 degree angled air cond vent. It's a sticky pad, not the anti slip pad, anti slip one may accidentally pop off when you hit a port hole or had a harsh bump. |
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