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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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TSieian81
post Feb 26 2016, 09:29 AM

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As a driver, just drive cheerfully, be courteous, don't complain, take every ride as a blessing and it won't be difficult to maintain a high rating and make money. It's not rocket science.

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vin_ann
post Feb 26 2016, 09:42 AM

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QUOTE(ieian81 @ Feb 26 2016, 09:09 AM)
Waiting for rider is also something of a grey area and is actually a lose lose situation for the drivers.

Some riders just abuse it and make drivers wait for 15-20 mins. Haven't event gotten into the shower but called for a Uber already.

Uber will tell you to start trip after 5 minutes, but if we do that, it makes us look petty and upset the rider and give us low rating.

But it's about give and take la, we don't bump into inconsiderate riders all the time.
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start trip after 5 minutes? as in when rider is inside car, only press start trip counting after 5 mins???

not reasonable fair request and its might post danger to everyone to press start trip when the car on the move!
TSieian81
post Feb 26 2016, 09:44 AM

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QUOTE(vin_ann @ Feb 26 2016, 09:42 AM)
start trip after 5 minutes? as in when rider is inside car, only press start trip counting after 5 mins???

not reasonable fair request and its might post danger to everyone to press start trip when the car on the move!
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No, start trip if waited for riders more than 5 minutes. That's what Uber will tell you to do to counter the long waiting time for some riders.
NightFelix
post Feb 26 2016, 10:03 AM

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QUOTE(ieian81 @ Feb 26 2016, 09:29 AM)
As a driver, just drive cheerfully, be courteous, don't complain, take every ride as a blessing and it won't be difficult to maintain a high rating and make money. It's not rocket science.

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Out of curiosity, what phone you using? Nexus? Motorola?
TSieian81
post Feb 26 2016, 10:12 AM

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QUOTE(NightFelix @ Feb 26 2016, 10:03 AM)
Out of curiosity, what phone you using? Nexus? Motorola?
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Nexus 4
SUSdestiny6
post Feb 26 2016, 04:02 PM

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QUOTE(ieian81 @ Feb 26 2016, 09:44 AM)
No, start trip if waited for riders more than 5 minutes. That's what Uber will tell you to do to counter the long waiting time for some riders.
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what happen if they don't show up? drivers can't cancel as no show right since the trip has started.
the best i'll do is when i reached the pickup point i'll call or sms i've reached, after 5mins i'll text or call before cancel as no show.
if it's oversea no. i'll direct cancel after 5mins
Dentarg
post Feb 26 2016, 06:39 PM

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Can't wait for Uber to expand their operations in Kota Kinabalu.

But I wonder if they will accept my 2010 Perodua Viva.

It is a tiny car. Haha!
iman_girl
post Feb 26 2016, 10:11 PM

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QUOTE(vin_ann @ Feb 26 2016, 08:58 AM)
perhaps the app is not updating accurately?

i think yesterday someone in i love uber FB group posted about driver cancel his (rider) request when he ask driver to wait 5mins after driver reached at destination... banyak viral n huuhaaa happening inside...

for ur case, why want cancel? bcoz cant wait for another 5 min?
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It is not another 5 min, it is many 5min (5x)
What is the limit for waiting, before you can cancell the ride without paying $5


When I press request (including my destination gps)
What happens on the driver side?
What do they see? Do they have to press accept, or.......


This post has been edited by iman_girl: Feb 26 2016, 10:20 PM
NightFelix
post Feb 27 2016, 10:38 AM

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QUOTE(Dentarg @ Feb 26 2016, 06:39 PM)
Can't wait for Uber to expand their operations in Kota Kinabalu.

But I wonder if they will accept my 2010 Perodua Viva.

It is a tiny car. Haha!
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I got 2 car registered on the system. One '09 Myvi and '12 Viva

QUOTE(iman_girl @ Feb 26 2016, 10:11 PM)
It is not another 5 min, it is many 5min (5x)
What is the limit for waiting, before you can cancell the ride without paying $5
When I press request (including my destination gps)
What happens on the driver side?
What do they see? Do they have to press accept, or.......
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I can see your pick up location but not your destination location.
I have to accept your request within 10secs if I'm not mistaken, if not it will jump the request to another driver.
Once I accept, you see my face, my car plate/model, my contacts.
zaff1984
post Feb 28 2016, 04:56 AM

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Hi, im Uber driver too.. I am always chasing after GH especially on 4-8PM and on the weekend GH (4-8PM and 9PM-3AM).

Like today, I received the request and I click the circle (accepting the request) then I cancel the trip and click "Do not charge rider", does it affecting my "Acceptence Rate" ?

Today (4-8PM) I took 2 trips from CSA and I ran to Meru.. no request.. and 9PM-3AM I took 1 trip in CSA and go back to Shah Alam and still online till 3AM..lol.... I got a few (5 requests I think) and I cancel and "Do not Charge Rider:

I'm quite worried if my acceptance rate below 90% for this week.... I think today (sat) I cancel almost 5 times.

So tomorrow (Sunday) I have to do more trips... to increse my acceptence rate.

and another condition to received incentive is :-
QUOTE
"Being online only in Core Service Areas (Mont Kiara, PJ, Golden Triangle, etc). Please see THIS MAP and ensure >55% of your online time is within this area."
Are we really have to be online more than 55% within CSA ? OR we have to pick up rider (at least 1 rider) within CSA zone ?

As far as im concern, it is not 55% of our online time we must be in the CSA zone BUT 55% of the trip made must be picked up within the CSA zone. (Please correct me if Im wrong)

example: 4-8PM (RM22/hr), I pick up rider in Sunway Pyramid (core) and send them to Meru - and I stay in Meru till 8PM. so 100% of my trip was made from CSA and should be entitle to received the incentive. (according to my understanding from my previous exprience)

Like today, most of the time I am not in the CSA.

Today is like my personal experiment to understand these conditions to entitle me to get "incentives"

This post has been edited by zaff1984: Feb 28 2016, 11:13 AM
Cloudx
post Feb 28 2016, 08:57 PM

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The worst thing that could happen to a driver (i think) when accepting request is, the request come just when you happen to passed the place, then in order to fetch the rider you'll need to make a big big U turn. Happen to me in PJ, when I just passed Asia Jaya LRT, a request come and I accept it, so instead of 2mins, the rider need to wait for me for 10mins as I need to make a HUGE uturn back to Asia Jaya sweat.gif
nairud
post Feb 29 2016, 11:44 AM

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Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her.

guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap
NightFelix
post Feb 29 2016, 03:03 PM

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QUOTE(nairud @ Feb 29 2016, 11:44 AM)
Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her.

guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap
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I bought one just for RM15. So easy to use and tight on the glass.
schok
post Feb 29 2016, 03:05 PM

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QUOTE(NightFelix @ Feb 29 2016, 03:03 PM)
I bought one just for RM15. So easy to use and tight on the glass.
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The one that sticks on glass would heat up the phone quite fast since its exposed to the blazing sun.
Ic3ywolf91
post Feb 29 2016, 05:34 PM

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Been driving UBER for quite sometime, would like to share some notes based on my experience which might be helpful

My strategy is more focused on getting the high surge rates (I UBER part time and I'm lazy yawn.gif ):

1) Keep in view of events that are happening in hotels, shopping malls, convention centres, warehouse sales, food fairs and etc.

When I'm free i would note this down in a calendar at least 1 week in advance - Event type, target group, location and timing

Knowing event details in advance helps in route planning (Huge plus point if the event is not in common "Hot Areas" as you would be able to make a few short surged trips if you are lucky before other Uber drivers actually come to that area)

Also, it is critical to know the event type and target group as well. For example if the audience for the event aren't very tech savy, will they be using UBER? In this case most likely you wont be getting surge rates. In addition, knowing something about the event ensures you are prepared. This certainly helps if you are looking for business opportunities or chasing that 5 Star Rating.


2) Weather forecast

This one is a little tricky. In my experience, heavy thunderstorms leads to traffic jams which leads to higher surge rates (Partners stuck on the road causing new requests to remain "hanging" in the supply chain)


There are a number of other ways which can help increase your UBER revenue. I'll post it up some other time

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TSieian81
post Mar 1 2016, 10:09 AM

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QUOTE(nairud @ Feb 29 2016, 11:44 AM)
Had one request where the rider cannot even describe her location and even the location she gave is not correct. Pointed me to somewhere far off where she was waiting for me... had a cat and mouse hunt looking for her.

guess my lower rating is due to me holding the phone while driving.. .need to get a phone holder asap
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Yeah, holding the phone and drive is a big no no.
NightFelix
post Mar 1 2016, 12:45 PM

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QUOTE(schok @ Feb 29 2016, 03:05 PM)
The one that sticks on glass would heat up the phone quite fast since its exposed to the blazing sun.
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I can't find a better car phone holder that can clip on my aircone vent.

PS. Myvi atm... hmm.gif
suketidosiag
post Mar 1 2016, 02:52 PM

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QUOTE(NightFelix @ Mar 1 2016, 12:45 PM)
I can't find a better car phone holder that can clip on my aircone vent.

PS. Myvi atm... hmm.gif
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you should try use iRing phone holder. you can put the holder at aircond vent
NightHeart
post Mar 1 2016, 04:00 PM

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QUOTE(Cloudx @ Feb 28 2016, 08:57 PM)
The worst thing that could happen to a driver (i think) when accepting request is, the request come just when you happen to passed the place, then in order to fetch the rider you'll need to make a big big U turn. Happen to me in PJ, when I just passed Asia Jaya LRT, a request come and I accept it, so instead of 2mins, the rider need to wait for me for 10mins as I need to make a HUGE uturn back to Asia Jaya sweat.gif
*
Pretty common thing to happen. If possible, pull over soonest possible & ask if the rider wanna walk to you or wait comfortably wherever they are for a longer time. I had ladies willing to walk several minutes cause they're in a bit of a hurry.

QUOTE(NightFelix @ Mar 1 2016, 12:45 PM)
I can't find a better car phone holder that can clip on my aircone vent.

PS. Myvi atm... hmm.gif
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There's this RM1 or 2 sticky pad which are easily available in Mr DIY. I'm using that to place my phone next to my 45 degree angled air cond vent. It's a sticky pad, not the anti slip pad, anti slip one may accidentally pop off when you hit a port hole or had a harsh bump.

schok
post Mar 1 2016, 04:14 PM

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QUOTE(NightHeart @ Mar 1 2016, 04:00 PM)
Pretty common thing to happen. If possible, pull over soonest possible & ask if the rider wanna walk to you or wait comfortably wherever they are for a longer time. I had ladies willing to walk several minutes cause they're in a bit of a hurry.
There's this RM1 or 2 sticky pad which are easily available in Mr DIY. I'm using that to place my phone next to my 45 degree angled air cond vent. It's a sticky pad, not the anti slip pad, anti slip one may accidentally pop off when you hit a port hole or had a harsh bump.
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Get the phone holder that clips onto the cd player. I ordered in lazada, still waiting for mine. There is one that can put on steering wheel also, but make sure no airbag.

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