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 Uber Partner Resource Centre & FAQ, Partners welcomed to share!

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TSieian81
post Feb 16 2016, 02:00 PM

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QUOTE(NightFelix @ Feb 16 2016, 11:59 AM)
1) Hmmm.. something is not right here during what I heard from briefing. Okay, if that is true, let's say I reach at rider there, and I ask where rider where to go, but I have not yet start the trip, and I refuse to send rider where they want to go, I cancel the trips. It doesn't hurt my rating right?

2) TQ for the info. I do remember told by the guy during briefing that tolls are bear by rider but driver have to pay 1st, correct isn't it?
*
1) You are not supposed to cancel rides unless there's a valid reason (rider no show, rider rating too low, etc). Don't feel like going to the rider's destination is not a valid reason.

You keep cancelling trip will affect your acceptance rate.

The risk of rider lodging a complaint against you is very high.

My suggestion is this - if you are online means you are prepared to pick up rider and go anywhere. If not prepared to do that, then don't go online.

2) Yea driver pay first and gets reimbursed.
NightFelix
post Feb 16 2016, 03:37 PM

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QUOTE(ieian81 @ Feb 16 2016, 02:00 PM)
1) You are not supposed to cancel rides unless there's a valid reason (rider no show, rider rating too low, etc). Don't feel like going to the rider's destination is not a valid reason.

You keep cancelling trip will affect your acceptance rate.

The risk of rider lodging a complaint against you is very high.

My suggestion is this - if you are online means you are prepared to pick up rider and go anywhere. If not prepared to do that, then don't go online.

2) Yea driver pay first and gets reimbursed.
*
Okay I get it.

What about the destination is:
Kelantan for example (out of Uber service area)
and
Penang for example (is within Uber service area but not your area)

If you are UberKL, what would you do?
lonely143
post Feb 16 2016, 03:46 PM

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QUOTE(NightFelix @ Feb 16 2016, 11:59 AM)
1) Hmmm.. something is not right here during what I heard from briefing. Okay, if that is true, let's say I reach at rider there, and I ask where rider where to go, but I have not yet start the trip, and I refuse to send rider where they want to go, I cancel the trips. It doesn't hurt my rating right?

2) TQ for the info. I do remember told by the guy during briefing that tolls are bear by rider but driver have to pay 1st, correct isn't it?
*
This sound like TAXI DRIVER to me ~

Well, aren't Uber driver can choose our rider?
For example :

KL to PJ or
KL to Bangsar
*I prefer KL to PJ so when rider request, we will accept. Win win situation?

Correct me if I'm wrong
NightFelix
post Feb 16 2016, 04:02 PM

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QUOTE(lonely143 @ Feb 16 2016, 03:46 PM)
This sound like TAXI DRIVER to me ~

Well, aren't Uber driver can choose our rider?
For example :

KL to PJ or
KL to Bangsar
*I prefer KL to PJ so when rider request, we will accept. Win win situation?

Correct me if I'm wrong
*
I thought the same too, because isn't that the fundamental of "ride sharing" concept? but I think shouldn't be a problem for me in Ipoh, but quite trouble for driver in KL. laugh.gif

Oh well, I ask the trainer from Uber 1st. See what he say.

This post has been edited by NightFelix: Feb 16 2016, 05:13 PM
SUSdestiny6
post Feb 16 2016, 10:11 PM

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QUOTE(NightFelix @ Feb 16 2016, 03:37 PM)
Okay I get it.

What about the destination is:
Kelantan for example (out of Uber service area)
and
Penang for example (is within Uber service area but not your area)

If you are UberKL, what would you do?
*
if the destination is out of Uber service area you have to send them also lo.....Rawang , Kajang is not core service area i've sent also....
late at night around 3am somemore.... doh.gif come back empty car...lucky the fella gave some tips la...not much but it's something le...

if it's too far like Penang or Kelantan...errrr good luck weY


schok
post Feb 16 2016, 10:55 PM

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QUOTE(destiny6 @ Feb 16 2016, 10:11 PM)
if the destination is out of Uber service area you have to send them also lo.....Rawang , Kajang is not core service area i've sent also....
late at night around 3am somemore.... doh.gif come back empty car...lucky the fella gave some tips la...not much but it's something le...

if it's too far like Penang or Kelantan...errrr good luck weY
*
Trainer in glenmarie said up north limit is rawang, down south is nilai. Anything more than that we cannot operate. That was what i was told.
SUSdestiny6
post Feb 16 2016, 11:01 PM

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QUOTE(schok @ Feb 16 2016, 10:55 PM)
Trainer in glenmarie said up north limit is rawang, down south is nilai. Anything more than that we cannot operate. That was what i was told.
*
didn't know there is a training session for Uber... last time i only went for their off site account activation only tell us how to use Uber app only...
schok
post Feb 16 2016, 11:19 PM

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QUOTE(destiny6 @ Feb 16 2016, 11:01 PM)
didn't know there is a training session for Uber... last time i only went for their off site account activation only tell us how to use Uber app only...
*
Yup thats the one. With the power presentation n all. I just asked them how far can we go from kl area.
SUSdestiny6
post Feb 16 2016, 11:27 PM

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QUOTE(schok @ Feb 16 2016, 11:19 PM)
Yup thats the one. With the power presentation n all. I just asked them how far can we go from kl area.
*
my session was not in Uber office outside Starbucks cafe talk only....almost kena halau coz only 1fella order coffee the rest all sit laugh.gif
Vesto
post Feb 17 2016, 03:35 PM

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lol, pity you guys getting shafted by uber.

nobody wants to learn from the old drivers who quit because of uber management, keep get fresh blood to drive.


NightFelix
post Feb 17 2016, 04:08 PM

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If there are any UberIPOH partner driver here please PM me. TQ.
Maybe we can share the info among between each other. TQ.

This post has been edited by NightFelix: Feb 17 2016, 04:43 PM
schok
post Feb 17 2016, 04:26 PM

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QUOTE(Vesto @ Feb 17 2016, 03:35 PM)
lol, pity you guys getting shafted by uber.

nobody wants to learn from the old drivers who quit because of uber management, keep get fresh blood to drive.
*
Why dont u just elaborate.
Vesto
post Feb 17 2016, 04:43 PM

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QUOTE(schok @ Feb 17 2016, 04:26 PM)
Why dont u just elaborate.
*
if you've driven long enough, you will notice uber is basically squeezing as much as they can with the new drivers.

any dumbo driving for more than 3 months can see it.

lowering fares, making more trips , no driver rights at all. 1-2 customer complaint and you are gone. everything is against the drivers, uber employees too. they dont give a flying fuck about you guys because there are always new desperate drivers who will join.

loveyourenemy
post Feb 18 2016, 03:25 PM

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QUOTE(ieian81 @ Jan 26 2016, 09:38 AM)
Hi all,

I realized that there has been a lot of questions asked around the Kopitiam forum on signing up as a Uber Partner (Driver), with many people keen to sign up as a Partner, be it full time / part time but not getting the answers to their questions.

The purpose of this thread is to share my experience as an Uber Partner after driving full time for the last two months. Hopefully this will answer some of the questions you will have, and I will try my best to answer any questions you may have before you decide to take the plunge and sign up for the Uber Partner programme.

Firstly, some credentials:-

- 609 and counting UberX trips so far in 2 months.
- 4.81 rating
- Full time

I started driving on 23rd November 2015.

First and foremost, there's no short cut to easy money being a Uber Partner. You have to put in the hours if you are intending to drive full time. On a typical day I start driving at 6am, and I leave it online and drive until:-

1) A target net income of RM250 is met everyday, excluding the incentives.

2) When I get tired. It's not a stressful job, and you won't be busy all the time, so typically I clock off at about 10pm at night on the average.

My day usually begins at PJ (where I live), and there are typically certain type of riders depending on the time of the day:-

6am - 7am : 1) Riders who stays far away but working in PJ area. They usually take the LRT from somewhere and they will require a 'last mile' ride, which is from the LRT to their place of work    2) Riders who's catching a flight and needs to go to the airport.

7am - 8am : 1) Riders in PJ who typically takes a LRT to work, so it's usually pick up from home and to send them to the LRT station.

8am onwards: Riders who take Uber all the way to their work place from home. Typically after sending a rider like this, you will end up in KL city centre.

9am to 12pm: 1) Short rides in KL city centre. People going for meetings.  2) Tourist

12pm to 2pm : Lunch crowd

2pm to 5pm : 1) Riders going for meetings 2) Expat wives going / coming from hi-teas / grocery shopping

5pm to 8pm : After work ride, a mixture of 'last mile' rides (to LRT stations), or all the way home.

8pm till late: A mixture of riders who worked late, after happy hour, dinner appointments

The above is just a guide, a typical day. So with the above, you can more or less decide where to drive to in order to maximize the chances of getting a rider.

On the average, driving from 6am to 10pm will yield about 23 riders. This is an average over a week.

This it the first post, and I believe the above answers the first question everyone will have in mind - Is it possible to be an Uber Partner full time?

If you put in the hours (about 15 hours online AND driving a day), and you drive only 5 week days a week, you can easily gross about RM1,500 a week INCLUSIVE of incentive. You can work out the net yourself as that depends on your car's fuel consumption and maintenance cost. My petrol cost to get RM250 net a day is about RM50.

In my next post, I will share on the Incentive Scheme, which in actual fact isn't so much an incentive scheme, more of a safety net.

Any questions I will gladly answer when I have can. If you think that I have been of help to you in taking the first step into signing up to be a Uber Partner, all I can ask is (without obligation) is that you list me as a referral when you sign up. This thread will be maintained as a resource centre and also to answer all FAQ.

Thanks

p/s: If any of the existing Partners attended the Uber Townhall event last week on the reduction of fees at the Partners Support Centre on Monday 18th January 2015, I am the gentleman who voiced out the most during that session. The one with the tattoos. wink.gif
*
thanks for the sharing...is very helpful. May I know is there any limitation by car model or brand that Uber allow to join as partner/driver besides the age of the vehicle?
loveyourenemy
post Feb 18 2016, 03:34 PM

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Is there any reimbursement from Uber if we happened to pick up a nasty rider whom drunk and vomit in your car?
NightFelix
post Feb 18 2016, 04:37 PM

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QUOTE(loveyourenemy @ Feb 18 2016, 03:34 PM)
Is there any reimbursement from Uber if we happened to pick up a nasty rider whom drunk and vomit in your car?
*
Yes, open your apps, click need help, and request cleaning fee, rate your nasty rider 1 star, and don't forget to take photo. Uber handle the rest for you.
loveyourenemy
post Feb 18 2016, 04:52 PM

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QUOTE(NightFelix @ Feb 18 2016, 04:37 PM)
Yes, open your apps, click need help, and request cleaning fee, rate your nasty rider 1 star, and don't forget to take photo. Uber handle the rest for you.
*
Cool Thanks.
nitro
post Feb 18 2016, 09:01 PM

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From: cheras
Hi All...

Can i turn on Uber driver apps and GrabCar driver apps together at the same time on a same phone ? And still get a pickup notification ?

thank you
LongLastFX
post Feb 19 2016, 08:46 AM

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From: Seksyen19 S.Alam
QUOTE(nitro @ Feb 18 2016, 09:01 PM)
Hi All...

Can i turn on Uber driver apps and GrabCar driver apps together at the same time on a same phone ?  And still get a pickup notification ?

thank you
*
yes. can bro. make sure u can manage both app. once u receive request, turn of app that not receive request.
nitro
post Feb 20 2016, 03:48 PM

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From: cheras
thankz for reply...which app should be on top?
Uber or Grab?

thankz again

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