QUOTE(+3kk! @ Feb 23 2016, 11:41 AM)
credit card activated all the time, and its not just the agent
like now policy due liao, they say we will submit a notification to you - didnt happen
call them ask about the problem, owh we cant find you in our system,
ask whats the problem can only tell me "we cant debit from your CC"
ask further why, is it agent got my details wrong, whichever, "dont know, we just cant debit from CC"
last round same,
policy lapse that i didnt know, a few months after it lapse i finally receive a mail saying it lapse.
why it lapse, well i thought auto debit settled liao, mana tau haven't yet, this lasted a few months
then i chase and find out, promise to get it done by 1 week, not sorted out by both agent and customer support
everyone has the idea owh your policy due on "x" date still got time, until i pointed out, that it has already lapse, then all stfu,
after that i fed up have to go AIA HQ, scold people, call agent scold him again = settle.
hell my gym also no such problem, so i dont understand what simply credit from my CC.
AIA said they will do a lot of things, but didnt, they say they should go after agent, the guy is still there, they say will call me back, never did, they say will do this for you and let me know whats the result, - no response.
i just got off the phone from AIA, he say will sort it out manually, now i see if he will call back a not. will keep you updated.
Okie all the bestlike now policy due liao, they say we will submit a notification to you - didnt happen
call them ask about the problem, owh we cant find you in our system,
ask whats the problem can only tell me "we cant debit from your CC"
ask further why, is it agent got my details wrong, whichever, "dont know, we just cant debit from CC"
last round same,
policy lapse that i didnt know, a few months after it lapse i finally receive a mail saying it lapse.
why it lapse, well i thought auto debit settled liao, mana tau haven't yet, this lasted a few months
then i chase and find out, promise to get it done by 1 week, not sorted out by both agent and customer support
everyone has the idea owh your policy due on "x" date still got time, until i pointed out, that it has already lapse, then all stfu,
after that i fed up have to go AIA HQ, scold people, call agent scold him again = settle.
hell my gym also no such problem, so i dont understand what simply credit from my CC.
AIA said they will do a lot of things, but didnt, they say they should go after agent, the guy is still there, they say will call me back, never did, they say will do this for you and let me know whats the result, - no response.
i just got off the phone from AIA, he say will sort it out manually, now i see if he will call back a not. will keep you updated.
Feb 23 2016, 12:08 PM

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