hm, my friend tell me that you just need the lazada invoice to claim warranty from service center..dunno he bluffing me anot..

he did claim with red mi note(bought from lazada)

The sets from lazada n mi Malaysia r the same, does it cover by mi Malaysia as stated at lazada?

everyone who bought lazada set, lets send our petition biggrin.gif by give them 1 star - Dissapointed for product review, i will do for dark grey one..i also had email to them about the warranty confusion.

Good idea Joe shall I add u to my list of geng members What's ur preference? 1,2,3, or 4?

This post has been edited by okuribito: Dec 3 2015, 05:51 PM

I have verified with Mi Malaysia that my set (bought from Lazada) is original, but warranty is not under Mi Malaysia.

I've also contacted Lazada. Right now their understanding is that it is under local warranty but they will check further and get back to me by tomorrow. They said that if it's confirmed that the product is not as claimed (local warranty) on their website, i can return and obtain a full refund.

I will rely on Mi Customer Service's confirmation that it's NOT a local set, even though Lazada or its supplier (ECS Astar) says it is. My next cause of action will be to return and refund after receiving a call from them.

sure can...i dont mind if got full refund from Lazada but if they have option to change to Malaysia warranty, then i will go for it...

This post has been edited by joexoll: Dec 3 2015, 05:55 PM

hmmm see how they explain first, temporary vote 1,
since i already unbox and using it and very happy with it, lol
if any shit happen baru force lazada to makan....

that within 14days, if over you cannot refund liao

Guys, so disappointed leh....

But let's keep our cool & gang up. The more there are of us, the better chance of not being screwed over by lazada... eg returns charges and other bullshit

I see 4 possibilities...

1) keep the phone & live with it... we still need to ask Lazada who to send phone to for warranty claims

2) return the phone for full refund on same terms ie if we CoD, they shud also give us refund on CoD. Also, reinstate our discount voucher eg those who used 15Line should be able to use in future (suggested by nuke13

3) ask for replacement Xiaomi warranty sets. They sourced the phone from ecs astar sdn bhd which is an authorised distributor for Xiaomi M'sia. They should be able to get us local warranty sets if Lazada pays for it (their error maaaa....) And Lazada will only do it if we are big enuff in numbers to embarrass them for false advertising

4) ask for 2 year warranty. If you all notice, it's common for Imported sets

Who wants to gang up? Add ur name to list & state ur preferrence (1, 2, 3 or 4)


1. okuribito (3)
2. nuke13 (3)
3. laihuhng (kiv lazada response)
4. joexoll (3, 2)
5. xakarix84 (2 kiv)
6. ckweng (3,2)
7. autobot (2) dun wan option 3?

This post has been edited by okuribito: Dec 3 2015, 06:12 PM

I called Xiaomi Malaysia to clarify and the girl who answered the phone advised me to buy Mi products ONLY from Mi Malaysia website for peace of mind. They haven't appoint any party to sell the products on behalf of them.

However, they accept receipt / invoices issued by shops for warranty claiming. (For MY units only)

come lah join the gang. We fight for option 3. make them give us xiaomi msia warranty sets

their next sale / availability is on 10/12 - we only have a few days to take action

In the meantime, we all shud do like joexoll & post disappointed review on their product sales page. saw someone oredi posted with his order number. That should make them sit up & take notice

This post has been edited by okuribito: Dec 3 2015, 06:05 PM

If they can offer me a replacement Malaysia set, I wouldn't mind to go for option 3 and petition them. See what they can offer first. If not convincing enough, i will return then.

sorry can't join as not yet bought it, still happily using my mi4i (bought from lazada too althought)

Im confused, if it's not covered by mi Malaysia, then i will ask for refund, don't want local warranty from any chap ayam too.

Heard that before. Also, RN2 from lazada have English user guide.. So definitely it is MY set. I wonder if people buy ori set from DirectD or satugadget, do they give receipt from xiaomi?

I wonder the warranty period covered by lazada. Is it one year for both hardware and software?

Actually english user guide not conclusive. HK sticker means for HK market ... they must have english instructions for HK market.


hehehe how to determine MY units? I think check IMEI leh

This post has been edited by okuribito: Dec 3 2015, 06:19 PM

i bought 3 redmi 2 from lazada before.
all are certified mi malaysia set.
weird they sell non mi malaysia set.

Yes. Check IMEI. Hehehe

my ap set from lazada was china rom. i had a hard time also until i followed the steps properly with twrp and supersu installed. then i update with updater. works fine to 7.0.7 and update itself to 7.0.8 and now 7.0.12

got it. welcome

this is not a selling thread, abide by rules thank you