Previously Lazada include a poslaju consignment note addressed to their return department and it was FOC

Yes of course. Mi Malaysia chat support need the IMEI to check. Anybody contacted Lazada already?

Who knows.. Got HK sticker and also ECS Astar sticker.

mine is deliver by Ta-Q-Bin, its a bike same with Lex who deliver to me last time.
yes he is wearing black cat uniform, can't remember the Lex guy,
the most impressive delivery guy for me is dell one, he is riding a modified mat rempit vroom vroom motor wearing home clothes lol

Guys, so disappointed leh....

But let's keep our cool & gang up. The more there are of us, the better chance of not being screwed over by lazada... eg returns charges and other bullshit

I see 4 possibilities...

1) keep the phone & live with it... we still need to ask Lazada who to send phone to for warranty claims

2) return the phone for full refund on same terms ie if we CoD, they shud also give us refund on CoD. Also, reinstate our discount voucher eg those who used 15Line should be able to use in future (suggested by nuke13

3) ask for replacement Xiaomi warranty sets. They sourced the phone from ecs astar sdn bhd which is an authorised distributor for Xiaomi M'sia. They should be able to get us local warranty sets if Lazada pays for it (their error maaaa....) And Lazada will only do it if we are big enuff in numbers to embarrass them for false advertising

4) ask for 2 year warranty. If you all notice, it's common for Imported sets

Who wants to gang up? Add ur name to list & state ur preferrence (1, 2, 3 or 4)


1. okuribito (3)
2. nuke13 (3)
3. laihuhng (kiv lazada response)
4.
5.
6.
7.

This post has been edited by okuribito: Dec 3 2015, 05:47 PM

They do carry xiaomi product before, as a distributor.

So I think their units still consider ORI definition wise. It's like previously HTC be either under SIS or Brightstar, Nokia also apart from Zitron have other distributor.

http://www.lazada.com.my/helpcenter/return...-faq-return-ans


Return within 14days

Sign me up. Although I dont receive yet but I think same2 with u guys. Plus, lot of us had used the 15line voucher code which is one time use only. If we opt for refund we still rugi coz cannot use 15line anymore. I want full refund plus voucher code without max value.

Reply from Mi FB.

quite confusing..

Is it an isolated case? How many contacted mi malaysia and dont covered by their warranty?

did u specifically mentioned to them the item is Redmi Note 2?

From my experience, Mi Malaysia customer service is located in China. even they talked in Malay but actually from CHina. I have experienced couple weeks ago when they got mess up with delivery for my pre order redmi note 2...from what happened lasttime, seems like the warehouse in malaysia and customer service in China are not in sync when i told them some folks already received the parcel from preorder but the customer service said the phone RN2 havent ship to malaysia yet..haha

This post has been edited by joexoll: Dec 3 2015, 05:33 PM

hehehe the CS fella talk to me just now had m'sian accent, maybe indian even

No doubt, the sets are probly original. The difference is if covered by Xiaomi msia, we can walk into any service center, they check our IMEI & straightaway proceed to deal with issue. No?

If local supply warranty (heaven knows who & where ... sent msg to Lazada but no reply yet), then maybe not as convenient. Maybe lah. who knows, maybe even better? hahahaha

May I know redmi note 2 from Lazada is Global rom?

Contacted. Genuine Xiaomi set but doesn't cover by Xiaomi Malaysia since it's not MY set. They don't cover global warranty.

I'm in. But need to hear from Lazada first before deciding which to choose.

I have no doubt that the unit sold by lazada was original. The issue is warranty claim. If not covered by Mi Malaysia, I think we can get full refund or replacement because the item was not as described. If I wanted to buy AP, I can just buy from Mudah.my. Got seller sold at RM589 include GST with 2 years warranty. Got free gifts some more.

I'm using their online chat and I got this..

Edit: asked them to check IMEI



This post has been edited by ashraf095: Dec 3 2015, 05:46 PM

I vote for 3. I dont want refund because I cant get RM569 price elsewhere. The unit confirm ori but I dont want AP set.

I provide the link together. That's why i bought from lazada