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 Taobao Global Direct Shipping - experiences?, The good and the bad

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wongyuhao
post May 25 2020, 06:44 PM

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QUOTE(Sammi97 @ May 24 2020, 09:25 PM)
Update... Never check the tracking for few days cuz lost hope already but then when i check today, GDEX updated my parcel movement !! At least it hasn’t gone missing haha
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same date as you but still no movement, i'm just gonna continue to lose hope smile.gif
sHawTY
post May 27 2020, 11:17 AM

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In the past, whenever I buy anything above RM1K (not 1000 Yuan), I was able to get Taobao to use DHL Ecommerce instead of GDex. Although that was 2 years ago
Nowadays, even for something that costs above RM2K, I'm still getting GDex

Anyone still able to get Taobao to ship through DHL Ecommerce?
sHawTY
post May 27 2020, 11:33 AM

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Just spoke to Cainiao customer service, cannot choose courier sweat.gif
vernon91
post May 27 2020, 12:15 PM

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Not bad mah during this kind of season, still very fast as usual for air shipping

Just received my package

Attached Image

Attached Image

This post has been edited by vernon91: May 27 2020, 12:53 PM
vernon91
post May 27 2020, 12:18 PM

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QUOTE(sHawTY @ May 27 2020, 11:17 AM)
In the past, whenever I buy anything above RM1K (not 1000 Yuan), I was able to get Taobao to use DHL Ecommerce instead of GDex. Although that was 2 years ago
Nowadays, even for something that costs above RM2K, I'm still getting GDex

Anyone still able to get Taobao to ship through DHL Ecommerce?
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No, i think they assigned randomly, but I used to get DHL a lot, but recently orders for Air shipping are all GDex
adamw
post May 27 2020, 12:32 PM

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QUOTE(sHawTY @ May 27 2020, 11:17 AM)
In the past, whenever I buy anything above RM1K (not 1000 Yuan), I was able to get Taobao to use DHL Ecommerce instead of GDex. Although that was 2 years ago
Nowadays, even for something that costs above RM2K, I'm still getting GDex

Anyone still able to get Taobao to ship through DHL Ecommerce?
*
Using DHL very high chance of getting tax. Gdex if not because of warehouse "burst" service is good. Always received SMS before they deliver.
**Note
Courier by Air price back to normal starting today rclxms.gif rclxms.gif rclxms.gif

This post has been edited by adamw: May 27 2020, 12:34 PM
vernon91
post May 27 2020, 12:41 PM

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QUOTE(adamw @ May 27 2020, 12:32 PM)
Using DHL very high chance of getting tax. Gdex if not because of warehouse "burst" service is good. Always received SMS before they deliver.
**Note
Courier by Air price back to normal starting today rclxms.gif  rclxms.gif  rclxms.gif
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ya they always sms before delivery

Did they made any announcement on this?

I only saw they lowered the price for sea shipping starting tmr evening hmm.gif

Attached Image

https://www.facebook.com/Cainiaoglobal.Taob...?type=3&theater

This post has been edited by vernon91: May 27 2020, 12:42 PM
sHawTY
post May 27 2020, 12:48 PM

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QUOTE(vernon91 @ May 27 2020, 12:18 PM)
No, i think they assigned randomly, but I used to get DHL a lot, but recently orders for Air shipping are all GDex
Dem. I still have a few stuff that I need to buy from China that's not available locally sweat.gif
idoblu
post May 27 2020, 12:54 PM

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I encountered a really weird seller.
Before buying, I communicated very well with the seller.
Once paid, I got a tracking number but items did not get send out.
PM seller but no replies. After 2 weeks, still no movement on the courier picking up the items. In the end, I cant help but cancel and asked for refund.

I cant understand why a seller would want to go thru the trouble and get nothing but a bad reputation. I really no luck buying from Taobao

Maybe you sifus can give me some insight as to why
teamloks
post May 27 2020, 01:44 PM

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QUOTE(idoblu @ May 27 2020, 12:54 PM)
I encountered a really weird seller.
Before buying, I communicated very well with the seller.
Once paid, I got a tracking number but items did not get send out.
PM seller but no replies. After 2 weeks, still no movement on the courier picking up the items. In the end, I cant help but cancel and asked for refund.

I cant understand why a seller would want to go thru the trouble and get nothing but a bad reputation. I really no luck buying from Taobao

Maybe you sifus can give me some insight as to why
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rip seller get wuhaned
adamw
post May 27 2020, 01:44 PM

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QUOTE(idoblu @ May 27 2020, 12:54 PM)
I encountered a really weird seller.
Before buying, I communicated very well with the seller.
Once paid, I got a tracking number but items did not get send out.
PM seller but no replies. After 2 weeks, still no movement on the courier picking up the items. In the end, I cant help but cancel and asked for refund.

I cant understand why a seller would want to go thru the trouble and get nothing but a bad reputation. I really no luck buying from Taobao

Maybe you sifus can give me some insight as to why
*
Some sellers do not sent to warehouse. I kena twice, keep chasing no reply. Then chat with him ask me inititate refund because they don't sent to warehouse ranting.gif
adamw
post May 27 2020, 01:46 PM

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QUOTE(vernon91 @ May 27 2020, 12:41 PM)
ya they always sms before delivery

Did they made any announcement on this?

I only saw they lowered the price for sea shipping starting tmr evening  hmm.gif

Attached Image

https://www.facebook.com/Cainiaoglobal.Taob...?type=3&theater
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Mine from Agent but rest of them should follow soon. Business back to normal in China but volume is low.
melcurious
post May 27 2020, 02:23 PM

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QUOTE(idoblu @ May 27 2020, 12:54 PM)
I encountered a really weird seller.
Before buying, I communicated very well with the seller.
Once paid, I got a tracking number but items did not get send out.
PM seller but no replies. After 2 weeks, still no movement on the courier picking up the items. In the end, I cant help but cancel and asked for refund.

I cant understand why a seller would want to go thru the trouble and get nothing but a bad reputation. I really no luck buying from Taobao

Maybe you sifus can give me some insight as to why
*
If you can read Mandarin and not using tb official forwarder, ask the forwarder of your choice to give the delivery address version not to have so call the "sensitive word" eg "west malaysia warehouse", "international warehouse" etc. TB integrated forwarder delivery address has such word. One of the computer keyboard that i purchased last year won't send to forwarder too. It is clearly stated on the tb seller page. I used 3rd party forwarder warehouse does not have such wording. It is like normal china office address
idoblu
post May 27 2020, 03:16 PM

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QUOTE(adamw @ May 27 2020, 01:44 PM)
Some sellers do not sent to warehouse. I kena twice, keep chasing no reply. Then chat with him ask me inititate refund because they don't sent to warehouse ranting.gif
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no wor, not send to taobao warehouse
idoblu
post May 27 2020, 03:18 PM

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QUOTE(melcurious @ May 27 2020, 02:23 PM)
If you can read Mandarin and not using tb official forwarder, ask the forwarder of your choice to give the delivery address version not to have so call the "sensitive word" eg "west malaysia warehouse", "international warehouse" etc. TB integrated forwarder delivery address has such word. One of the computer keyboard that i purchased last year won't send to forwarder too. It is clearly stated on the tb seller page. I used 3rd party forwarder warehouse does not have such wording. It is like normal china office address
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im using ezship agent. but if they wont send to so and so, at least reply me and tell me.
before i ordered, the guy/gal I pm with really superb and helped me. suddenly silent pulak bangwall.gif
oh and the item i bought also taken off. maybe they no stock, but at least can tell me. the seller only have a handful of products. Before I purchase, I already tell him/her my plan to get them. really strange

This post has been edited by idoblu: May 27 2020, 03:20 PM
adamw
post May 27 2020, 03:26 PM

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QUOTE(idoblu @ May 27 2020, 03:16 PM)
no wor, not send to taobao warehouse
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Where you sent to then?
idoblu
post May 27 2020, 03:54 PM

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QUOTE(adamw @ May 27 2020, 03:26 PM)
Where you sent to then?
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ezship warehouse

seller wants to play me i guess, i think need to wait 5 days to get auto-cancel and refund if seller does not dispute the cancellation
anyway, i just ordered from another seller.
adamw
post May 27 2020, 04:16 PM

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QUOTE(idoblu @ May 27 2020, 03:54 PM)
ezship warehouse

seller wants to play me i guess, i think need to wait 5 days to get auto-cancel and refund if seller does not dispute the cancellation
anyway, i just ordered from another seller.
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As long as warehouse address some sellers won't sent. Doesn't matter TB or others. They won't dispute, refund is quite fast for me. Normally within few hours.

This post has been edited by adamw: May 27 2020, 04:17 PM
JimJim228
post May 27 2020, 04:36 PM

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16th May nite buy arrives today.

Before delivery GDex got sms alert

"Hi Customer, GD EXPRESS rider will be delivering your shipment "
Azims
post May 27 2020, 05:03 PM

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Mine stuck at MY customs clearance since 22/05. Sea shipping

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