do you have other option for fiber? let us know i ran out of option besites maxis and unifi... time no coverage...

direct to Sg-steam servers having higher ping, i go through VPN services at data center and to SG Steam server im getting more stable and lower latency then using it direct...

@Maxis are you looking into the problem?

...... still got high ping..

I have reported this issue about 4 weeks.
Nothing improve.They only keep telling me rest assured.How can I rest assured when I got this kind of internet service?

any idea how to get low ping? my ping now 200-1000 after 4pm. .

Use VPN if you are forced to used Maxis Fiber. Or else you could get UniFi right away.

really maxis? 900 ping now?

now almost 2 months already.

please ask your people to contact me. thank you.

--PMed--

Just came home, over 900 ping also, what is going on?

Hi sora90,

There is an ongoing issue for latency and our team is checking on it. We apologize for the inconvenience.

Thank you

Pinging 103.28.54.1 with 32 bytes of data:
Reply from 103.28.54.1: bytes=32 time=1161ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1135ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1148ms TTL=53
Reply from 103.28.54.1: bytes=32 time=1149ms TTL=54

Ping statistics for 103.28.54.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1135ms, Maximum = 1161ms, Average = 1148ms

Tracing route to sgp-1.valve.net [103.28.54.1]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms maxisgateway.lan [192.168.1.254]
2 33 ms 33 ms 37 ms 58.71.244.97
3 32 ms 31 ms 31 ms 58.71.244.122
4 34 ms 34 ms 42 ms 58.71.243.53
5 35 ms 34 ms 35 ms 58.71.243.49
6 35 ms 35 ms 35 ms 58.71.244.246
7 35 ms 35 ms 35 ms 58.71.241.21
8 * * * Request timed out.
9 45 ms 41 ms 41 ms se1-0-0.kchp-pe201.maxis.net.my [202.122.151.186]
10 41 ms 41 ms 41 ms 32590.sgw.equinix.com [202.79.197.176]
11 1009 ms 1007 ms 964 ms sgp-1.valve.net [103.28.54.1]




Everybody has their patience. I think i wan to terminate my service or u give me a rebate about this matter.
Here my account number 1504805001

I was receiving similar ping to this server. By the way, I'm on UniFi. UniFI peer routing also giving me headache.

This post has been edited by zher4883: Oct 20 2015, 08:30 PM

Hey Everybody... Let make complain here http://www.complaint.cfm.org.my/index.cfm?...F9577A0A8E27179
Since no action from this maxis.

Well,I have reported this issue at that website last month.They are even worst, not even contact to me ask for update.Guys we don't have to waste our time to fill the form,they will not do anything also.Remember,we are living in Malaysia. And that's the reason.

lag + 1 ,nearly 2 mth the lagging problem still havent settle,maxis really sux in service

ZZZZZZZZZZZZZZ


Attached thumbnail(s)

getting worst after i post , double up the ping in 3 mins


Attached thumbnail(s)

$ traceroute 103.28.54.1
traceroute to 103.28.54.1 (103.28.54.1), 64 hops max, 52 byte packets
1 unknown (192.168.10.1) 3.945 ms 0.916 ms 0.925 ms
2 58.71.244.89 (58.71.244.89) 22.514 ms
58.71.244.113 (58.71.244.113) 8.573 ms
58.71.244.89 (58.71.244.89) 25.785 ms
3 58.71.244.114 (58.71.244.114) 9.123 ms 11.092 ms 6.712 ms
4 58.71.243.53 (58.71.243.53) 12.978 ms 11.688 ms 9.981 ms
5 58.71.243.49 (58.71.243.49) 16.333 ms 14.324 ms 13.061 ms
6 58.71.244.246 (58.71.244.246) 18.359 ms * 12.223 ms
7 58.71.241.21 (58.71.241.21) 9.977 ms 11.380 ms 12.566 ms
8 * * *
9 se1-0-0.kchp-pe201.maxis.net.my (202.122.151.186) 24.436 ms 20.667 ms 19.940 ms
10 32590.sgw.equinix.com (202.79.197.176) 18.951 ms 20.180 ms 15.931 ms
11 sgp-1.valve.net (103.28.54.1) 1748.068 ms 1758.656 ms 1766.715 ms

1800 ping on my end.

ping test
PING 103.28.54.1 (103.28.54.1): 56 data bytes
64 bytes from 103.28.54.1: icmp_seq=0 ttl=54 time=125.051 ms
64 bytes from 103.28.54.1: icmp_seq=1 ttl=54 time=105.520 ms
64 bytes from 103.28.54.1: icmp_seq=2 ttl=53 time=58.058 ms
64 bytes from 103.28.54.1: icmp_seq=3 ttl=53 time=51.057 ms
64 bytes from 103.28.54.1: icmp_seq=4 ttl=54 time=64.992 ms
64 bytes from 103.28.54.1: icmp_seq=5 ttl=53 time=79.338 ms
64 bytes from 103.28.54.1: icmp_seq=6 ttl=53 time=127.237 ms
64 bytes from 103.28.54.1: icmp_seq=7 ttl=54 time=135.419 ms
64 bytes from 103.28.54.1: icmp_seq=8 ttl=54 time=199.724 ms
64 bytes from 103.28.54.1: icmp_seq=9 ttl=54 time=279.651 ms
64 bytes from 103.28.54.1: icmp_seq=10 ttl=54 time=291.824 ms
^C
--- 103.28.54.1 ping statistics ---
12 packets transmitted, 11 packets received, 8.3% packet loss
round-trip min/avg/max/stddev = 51.057/137.988/291.824/80.681 ms

This post has been edited by zhiyuan: Oct 21 2015, 03:26 PM

continuously disconnecting for over 15 times now, still on going.

good job maxis.

im getting disconnection as well.... maxis... please do something. thanks.