Same problem since Wednesday. Maxis not even replying here, lousy service.

Yea they reply other thread, dont even bother to reply here.

Dear All,

Sincere apology for not replying to each and every post at this thread.

As at this moment, you as home fibre internet users may faced difficulties in browsing or having smooth internet connection at the evening/night. We apologize for such experience.

Do rest assured that rectification work is in progress wherein our tech team is rectifying the issue at their best efforts to ensure no such occurrences to happen again. However, there is no tentative timeline to be advised right now. Hence, we do wish that everyone faced the issue could accord his/her patience towards this issue.

And again, sincerely apologize to you

Thank you.

same problem here ... my ping is between 150- 170 while playing dota2 reborn, this issue happen since last week... damn frustrating

day 28 - high latency.. paying bills on time didnt solve the issue, FML

Can you tell what is happening???

not only night please, day and night is the same.

Can anyone tell time frame this issue??

Is Maxis doing the QoS control?
I am using 10mbps,but I can't multitask(like gaming and listening to online music) with this internet service....

It's been almost 1 week now also haven't fix. Terminating Maxis, lousy internet service.

horrible after so many weeks problem still here.

haizzzzzz....no hope

getting ~120ms to sgp-1.valve.net which is in Singapore with spike up to 300ms
and this only happens at night around 7pm to the wee hours in the morning
latency is fine during daytime.. getting a good ~15ms

what is happening??? it's like you guys purposely scheduled something and it is degrading your service!!

MAXIS please make your technical team aware of this issue!!
and find an explanation for us

This post has been edited by prototype: Oct 1 2015, 08:17 PM

Dear All,

Understand the anxiety and frustration caused from this ongoing issue, we are deeply apologize for such experience occurred

At this juncture, we are unable to provide nor advise any tentative timeline for the issue to be resolve

Thank you for raising your concern individually and we shall notify our technical team to expedite on the rectification work.

Thank you

Having the same problem for a while now. Goodbye Dota 2. Please keep us updated, dear Maxis.

cs go also same. everyday now 100-1000 ping. wtf...

hmm, business is going bad with this ping for gaming with steam server.. wonder who should i blame to.

Try get in touch and bring up this matter directly to their staff at noc (network oper center) It's likely that someone at the noc didn't get message escalated by their customer supports

tunaseng at the very least let us know what is the reason behind. i didn't pay it to enjoice the freaking 1.5k ping powerpoint gaming ffs

Gonna give it till Wednesday for them to fix things. If they can't provide reasonable standards of service I should be able to terminate my contract. This is bloody rubbish

I feel the same. No proper internet. We have right to terminate, so long already.

At start they dont even want to reply