I had a scheduled Unifi installation on 8th Aug for 11am.

At 8am on the same day, I got a SMS (not call) informing that the installation is postponed, requesting me to call to their call center to follow up.
When I did, they mentioned to me that there is a 'major equipment' breakdown and it's affecting the Unifi installation at landed house in entire country.
And they estimated that they could only start installation on 24th Aug, which I find it absurd.

1. What kind of equipment that could disrupt installation for entire country?
(answer from call center: not sure sir)

2. Why did it take so long to recover?
(answer from call center: not sure sir)

3. How will the chaotic rearrangement be like? Until now they have not called me for rescheduling. I would assume if 8th Aug was the first day of service disruption, I would be sort of in the front part of queue.
(answer from call center: our team will call you again)

Funny thing is, 2 days before my originally planed installation on 8 Aug, they called me to confirm the date and 'reminded' me if I cancelled my appointment on the same day, I was subject to penalty of RM100 for not giving prior notice.
Now I asked them back, since now it's YOU that cancelled my appointment on the same day, and delayed for 2 weeks, what penalty are YOU subject to now?
(answer from call center: sorry we're not sure)

I want to know if there's any other victims like me here that didnt get Unifi installation done between 8-23 Aug?

me bro. one of them called me, there are nationwide change of routers going on. they are replacing current one with new models. last one is problematic. these were the things that they told me. dunno can trust or not lol

all new unfi launch 19 Aug wait wait wait

Issue is due to Alcatel Lucents ONU, affects FTTH installation mostly.

We agents also was notified last minute.

I would wish if there is a better deal during new launch

shiet I kena kincin..

OFFICIAL

TM is in the midst of resolving the issue. At the moment, we have temporarily deferred all new service installation and relocation activities from 8 August until 15 August. We expect to resume the activities in phases starting 24 August onwards. Our appointment centre will be in touch with you in phases starting 17 August onwards to reschedule your new appointment date.

Bro be sure to request for rebate after installation is done later. Though no promise of the rebate scheme and exact amount, customer service asked me to submit a appeal for rebate due to the postponement of installation.

me too.

my 1st appointment is lame excuse, i got email for the appointment date but no show up then i call n ask say duno wat thing pending told me check with tmpoint.

fine i check with my agent, i get update say technical issue.

sat i get call from tm say no issue, just they book the time slot didnt submit my order.

fine again, reschedule through phone on 14 AUG, get sms on 12 AUG postpone again.

call tm again get same answer technical issue then say will call between 20 to 24 AUG for new appointment date.

so hope tmnut dun FFK me 3rd time!!!.

mine TM just inform me no more port!!!!

any update on the installation? just now called TM 100 marketing department waited 1 hour no one picked up. cib**

1 Hour?? WOW

I managed to call and they told me they will delay another 2 weeks and the first installation is expected to be on 7 Sep.

dafuq? what takes them that long? GG... #stayinvillagebetter lol

Same I called tmnut last Nite, give me same answer too.
But the guy told me by next week or following week, I rather take it as 2 weeks.

Their lousy technical issue still can't fix by 2 weeks, now drag another 2 weeks!!!!

Well, 1 month for waiting just to install Unifi. Thx u tmnut for the great service!

Me too waited for a whole month for tmnut. Apa boleh buat there's no other services available.
I want TIME!!!

Same too, if got other choices i sure shoot them hard then straight away cancel the order.
too bad only tmnut.

I'll definitely push for rebate. if the appointment is set, if we were to cancel it within 3 days, they easily impose a penalty for us. but when it comes to them doing this, we the end users have to wait like fools. push for the rebates, I'd shout if I had to. waiting for them (despite whether it's their fault or not), with no responsibility to call me back and explain, this alone explains how shitty TM actually are.

waiting for modem stock.

only affecting landed. high rise no issue.

i was told it takes 3-4 days for the installation but after waiting 2 weeks or so i have lost hope

is there an ETA for the modem stock issues?

Hi penew,

Do you know if TM expects when they can put an end to this issue and start installation for landed hse?

Thanks.

expected 5/9/2015

Mean tht week hope for installation done is not possible, gonna wait following week or month end already.

Great, I was registered on 21/7/15. Since now!
Appointment time at 8/8/15 early morning, unfortunately they were said update system at my area unable to installation at the moment.
Until today no one ™ to update me the situation!!

Exactly same case like you bro. My schedule was put on hold since 8 Aug till now.

Anyway they told me they discovered this issue on 1st Aug.

I asked why then made scheduling for me on 8th Aug, thus I arranged relevant people (CCTV and home alarm vendor) to come on same day to do subsequent works.

TM then told me there are different teams that did scheduling and installation, thus people who did scheduling will 'anyhow just schedule like usual' despite there is an obvious technical disruption.

How very genius!

This post has been edited by darren84: Sep 1 2015, 05:23 PM

i still receive the email from TMNUT stated that the issue with ONU by Alcatel Lucent, and expected to resolve by end of Sept15/ Early Oct15. i tot the issue should be rectified since 24Aug15? Anyone have idea on this?

yes, got a call from them. just finished talking around 1 hour +. Issue regarding exchange hub/ ibu sawat (terms used to me) nationwide, even told me which places are affected. New applicants are affected. Period 3 months with expectation to resolve in October (dint mention any date and as usual no promises). This is what happens when one company monopolizes. Can't handle the shit, ask customers to wait. Worst policy ever. If I had other options, I wouldn't even go for whatever TM have to offer seriously.

I'm thinking to write this issue to SKMM. They need to be taught a lesson. One thing can I say to TM now in which I think they deserve it well , f**k you.

Thx for the update.

Dam tmnut, 3 month time to solve? Wtf taking so long time, they have no skillful ppl to troubleshoot the issue is it?

Im thinking to complain tooooo!!!!!

Announcement from TM:

TM will contact all effected customers to reschedule the new appointment date started on 2nd September and the new appointment will be on 24th September 2014 onward. It will be done in phases until all backlog completed.
The issue expected to be resolved by end September 2015. TM will open for application of New Installation and Service Relocation starting on 1st October 2015.

Thanks for the update, i have wrote a few complaints to CFM about the TMNUT service previously and ended up with a lot of stupid excuses with no promises as expected. i am truly agree with you if there is another option i wouldn't go for TM. If you feel that to write to SKMM can screw them, i think you may give it a try. i believe there are lots of people feel the same to their shiety service.

will do. I'm considered as lucky as my area is covered by Streamyx 4Mbps so as for now, I'll settle for the Streamyx and once the issues with Unifi is resolved then I'll upgrade to Unifi. I've known some friends whose area is only covered by Unifi, have to wait for only-God-knows-when.. GG..

But on a different note, it's better for em to sort out all problems first than accepting new users. Complaints would be plentiful if lets say they accepted us and we faced connection issues later on. But still this kind of thing isn't well suited to the biggest ISP in Malaysia. Anyone here has any insight on what are they actually facing till almost whole Malaysia are affected?

This post has been edited by emy_xvidia: Sep 12 2015, 02:16 AM

Complaint Here,Screw TM nicely.
http://aduan.skmm.gov.my/

then 30 September 11.59pm TM make announcement. we will postpone new installation until 31 August 2017. coz most of our current have just finish their 2 year contract. YEAHH!! more new suckers subscribers for us.. Wooohoooo.
close two month since i apply for new unifi at my place and still nothing. FUCK YOU TM if you going to postpone it again.

Holy sh*t, luckily I ignored TM staffs advice and go directly applied with TMdealer last month for this LAST Unifi ports....
HENG arh~~

any good news? recently just moved to landed house@putrajaya n i applied for maxis fibre, been waiting for over a month n they kept telling me TM having issues bla bla bla-__-

was thinking to apply unifi, but i might end up queuing n i bet its gonna be even worst.

I was told that this Unifi device problem affected Maxis. Currently Unifi and Maxis no installation at landed house like everyone here is experiencing.

Thanks to TM!!

Called and went to TMPoint for registration to change from Maxis FTTI to Unifi 30 ....Everything went ok and the application form is made -> waiting for call to instal unifi...... on last Tuesday 15/9/2015

Today I called and said there is no such order and also said the address is block until the end of this September. WTCRAP IS THIS?

I've got an email from them already. The exchange issue has been resolved. How about you guys?

Appreciate, make a appointment on this weekend. Hopefully this true 😑

thx for the update, i still didn't get any email or call even sms.
will call them hopefully can settle by this week too.

My installation was completed last 2 weeks as well.

Logged a complaint to MCMC regarding the cancellation and delay of installation. Almost immediately, there is somebody from TM that called me to apologize about it.

What did I get in the end? RM200 rebate from my first bill. This amount is nothing compared to my time lost, but better than nothing.

Take away: I will utilize MCMC complaint service more often lol

i call tmnut today for new appointment date, then cs told me callback next wed or fri due to next week schedule fully book.

Apart of MCMC, any other party that i can lodge for the complaint? i have lodge the complaint in CFM, no solution then case close. MCMC, not yet revert.
The Shit TM-NUT is promised me the port available and will call me for installation appointment since Sept15, after that, called me and informed because of the alcatel UNO issue, the installation have to postpone to later. Now, they inform me the PORT IS FULL. This is totally crap..!

before the issue happened, did you register Unifi with them or just enquiring bout availability of ports? if you did register, then by right, one of the avail port was supposed to be yours dy.

btw my installation was done today. needed to pay RM170 bcoz I requested the cable to go through from the ceiling. thought free ley..

i have already registered with them and submitted the application form and ic to them earlier.
They contacted me is to inform the port available and informed that there will be another tm ppl will call to schedule for the appointment. then after that this shit happened... call me inform saying alcatel UNO issue, need to postpone. and then become no port.. totally frustrated.

This post has been edited by Eric_C: Oct 6 2015, 09:37 AM

that's sad and unfair. well now since you have reported to MCMC, just have to wait for feedbacks and also you can always bug them to somehow force them in getting you a new port. your case is a clear example on how a company shouldn't be given the power to monopolize. good luck.