Unifi Unifi - no installation until 24 Aug?, Affecting landed house in entire Msia?!
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 Aug 18 2015, 05:35 PM
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#1
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Junior Member
393 posts Joined: Apr 2006 
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Issue is due to Alcatel Lucents ONU, affects FTTH installation mostly.
We agents also was notified last minute. QUOTE Due to current issue with ONU by Alcatel Lucent, all addresses served by Alcatel Lucent's OLT have been removed from UnifiSearch from 15th August 2015.The issue is expected to be solved by 24th August 2015 |
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Aug 19 2015, 03:12 AM
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#2
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Junior Member
393 posts Joined: Apr 2006
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OFFICIAL
TM is in the midst of resolving the issue. At the moment, we have temporarily deferred all new service installation and relocation activities from 8 August until 15 August. We expect to resume the activities in phases starting 24 August onwards. Our appointment centre will be in touch with you in phases starting 17 August onwards to reschedule your new appointment date. |
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Aug 31 2015, 06:22 AM
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#3
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Junior Member
393 posts Joined: Apr 2006
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QUOTE(~SS~ @ Aug 25 2015, 03:30 PM) Same I called tmnut last Nite, give me same answer too. waiting for modem stock.But the guy told me by next week or following week, I rather take it as 2 weeks. Their lousy technical issue still can't fix by 2 weeks, now drag another 2 weeks!!!! Well, 1 month for waiting just to install Unifi. Thx u tmnut for the great service!  only affecting landed. high rise no issue. |
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Sep 1 2015, 11:06 AM
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#4
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Junior Member
393 posts Joined: Apr 2006
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QUOTE(darren84 @ Sep 1 2015, 10:24 AM) Hi penew, expected 5/9/2015Do you know if TM expects when they can put an end to this issue and start installation for landed hse? Thanks. |
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Sep 10 2015, 08:33 AM
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#5
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Junior Member
393 posts Joined: Apr 2006
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Announcement from TM:
TM will contact all effected customers to reschedule the new appointment date started on 2nd September and the new appointment will be on 24th September 2014 onward. It will be done in phases until all backlog completed. The issue expected to be resolved by end September 2015. TM will open for application of New Installation and Service Relocation starting on 1st October 2015. |
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