me bro. one of them called me, there are nationwide change of routers going on. they are replacing current one with new models. last one is problematic. these were the things that they told me. dunno can trust or not lol

shiet I kena kincin..

any update on the installation? just now called TM 100 marketing department waited 1 hour no one picked up. cib**

dafuq? what takes them that long? GG... #stayinvillagebetter lol

I'll definitely push for rebate. if the appointment is set, if we were to cancel it within 3 days, they easily impose a penalty for us. but when it comes to them doing this, we the end users have to wait like fools. push for the rebates, I'd shout if I had to. waiting for them (despite whether it's their fault or not), with no responsibility to call me back and explain, this alone explains how shitty TM actually are.

yes, got a call from them. just finished talking around 1 hour +. Issue regarding exchange hub/ ibu sawat (terms used to me) nationwide, even told me which places are affected. New applicants are affected. Period 3 months with expectation to resolve in October (dint mention any date and as usual no promises). This is what happens when one company monopolizes. Can't handle the shit, ask customers to wait. Worst policy ever. If I had other options, I wouldn't even go for whatever TM have to offer seriously.

I'm thinking to write this issue to SKMM. They need to be taught a lesson. One thing can I say to TM now in which I think they deserve it well , f**k you.

will do. I'm considered as lucky as my area is covered by Streamyx 4Mbps so as for now, I'll settle for the Streamyx and once the issues with Unifi is resolved then I'll upgrade to Unifi. I've known some friends whose area is only covered by Unifi, have to wait for only-God-knows-when.. GG..

But on a different note, it's better for em to sort out all problems first than accepting new users. Complaints would be plentiful if lets say they accepted us and we faced connection issues later on. But still this kind of thing isn't well suited to the biggest ISP in Malaysia. Anyone here has any insight on what are they actually facing till almost whole Malaysia are affected?

This post has been edited by emy_xvidia: Sep 12 2015, 02:16 AM

I've got an email from them already. The exchange issue has been resolved. How about you guys?

before the issue happened, did you register Unifi with them or just enquiring bout availability of ports? if you did register, then by right, one of the avail port was supposed to be yours dy.

btw my installation was done today. needed to pay RM170 bcoz I requested the cable to go through from the ceiling. thought free ley..

that's sad and unfair. well now since you have reported to MCMC, just have to wait for feedbacks and also you can always bug them to somehow force them in getting you a new port. your case is a clear example on how a company shouldn't be given the power to monopolize. good luck.