Unifi Unifi - no installation until 24 Aug?, Affecting landed house in entire Msia?!
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 Sep 9 2015, 10:09 AM
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#1
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Junior Member
36 posts Joined: Apr 2015 
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i still receive the email from TMNUT stated that the issue with ONU by Alcatel Lucent, and expected to resolve by end of Sept15/ Early Oct15. i tot the issue should be rectified since 24Aug15? Anyone have idea on this?
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Sep 10 2015, 09:56 AM
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#2
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Junior Member
36 posts Joined: Apr 2015
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QUOTE(emy_xvidia @ Sep 9 2015, 08:10 PM) yes, got a call from them. just finished talking around 1 hour +. Issue regarding exchange hub/ ibu sawat (terms used to me) nationwide, even told me which places are affected. New applicants are affected. Period 3 months with expectation to resolve in October (dint mention any date and as usual no promises). This is what happens when one company monopolizes. Can't handle the shit, ask customers to wait. Worst policy ever. If I had other options, I wouldn't even go for whatever TM have to offer seriously. Thanks for the update, i have wrote a few complaints to CFM about the TMNUT service previously and ended up with a lot of stupid excuses with no promises as expected. i am truly agree with you if there is another option i wouldn't go for TM. If you feel that to write to SKMM can screw them, i think you may give it a try. i believe there are lots of people feel the same to their shiety service.I'm thinking to write this issue to SKMM. They need to be taught a lesson. One thing can I say to TM now in which I think they deserve it well , f**k you.  |
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Oct 5 2015, 12:56 PM
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#3
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Junior Member
36 posts Joined: Apr 2015
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QUOTE(darren84 @ Sep 30 2015, 01:40 PM) My installation was completed last 2 weeks as well. Apart of MCMC, any other party that i can lodge for the complaint? i have lodge the complaint in CFM, no solution then case close. MCMC, not yet revert.Logged a complaint to MCMC regarding the cancellation and delay of installation. Almost immediately, there is somebody from TM that called me to apologize about it. What did I get in the end? RM200 rebate from my first bill. This amount is nothing compared to my time lost, but better than nothing. Take away: I will utilize MCMC complaint service more often lol The Shit TM-NUT is promised me the port available and will call me for installation appointment since Sept15, after that, called me and informed because of the alcatel UNO issue, the installation have to postpone to later. Now, they inform me the PORT IS FULL. This is totally crap..! |
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Oct 6 2015, 09:30 AM
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#4
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Junior Member
36 posts Joined: Apr 2015
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QUOTE(emy_xvidia @ Oct 5 2015, 08:38 PM) before the issue happened, did you register Unifi with them or just enquiring bout availability of ports? if you did register, then by right, one of the avail port was supposed to be yours dy. i have already registered with them and submitted the application form and ic to them earlier.btw my installation was done today. needed to pay RM170 bcoz I requested the cable to go through from the ceiling. thought free ley.. They contacted me is to inform the port available and informed that there will be another tm ppl will call to schedule for the appointment. then after that this shit happened... call me inform saying alcatel UNO issue, need to postpone. and then become no port.. totally frustrated. This post has been edited by Eric_C: Oct 6 2015, 09:37 AM |
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