expected 5/9/2015

Mean tht week hope for installation done is not possible, gonna wait following week or month end already.

Great, I was registered on 21/7/15. Since now!
Appointment time at 8/8/15 early morning, unfortunately they were said update system at my area unable to installation at the moment.
Until today no one ™ to update me the situation!!

Exactly same case like you bro. My schedule was put on hold since 8 Aug till now.

Anyway they told me they discovered this issue on 1st Aug.

I asked why then made scheduling for me on 8th Aug, thus I arranged relevant people (CCTV and home alarm vendor) to come on same day to do subsequent works.

TM then told me there are different teams that did scheduling and installation, thus people who did scheduling will 'anyhow just schedule like usual' despite there is an obvious technical disruption.

How very genius!

This post has been edited by darren84: Sep 1 2015, 05:23 PM

i still receive the email from TMNUT stated that the issue with ONU by Alcatel Lucent, and expected to resolve by end of Sept15/ Early Oct15. i tot the issue should be rectified since 24Aug15? Anyone have idea on this?

yes, got a call from them. just finished talking around 1 hour +. Issue regarding exchange hub/ ibu sawat (terms used to me) nationwide, even told me which places are affected. New applicants are affected. Period 3 months with expectation to resolve in October (dint mention any date and as usual no promises). This is what happens when one company monopolizes. Can't handle the shit, ask customers to wait. Worst policy ever. If I had other options, I wouldn't even go for whatever TM have to offer seriously.

I'm thinking to write this issue to SKMM. They need to be taught a lesson. One thing can I say to TM now in which I think they deserve it well , f**k you.

Thx for the update.

Dam tmnut, 3 month time to solve? Wtf taking so long time, they have no skillful ppl to troubleshoot the issue is it?

Im thinking to complain tooooo!!!!!

Announcement from TM:

TM will contact all effected customers to reschedule the new appointment date started on 2nd September and the new appointment will be on 24th September 2014 onward. It will be done in phases until all backlog completed.
The issue expected to be resolved by end September 2015. TM will open for application of New Installation and Service Relocation starting on 1st October 2015.

Thanks for the update, i have wrote a few complaints to CFM about the TMNUT service previously and ended up with a lot of stupid excuses with no promises as expected. i am truly agree with you if there is another option i wouldn't go for TM. If you feel that to write to SKMM can screw them, i think you may give it a try. i believe there are lots of people feel the same to their shiety service.

will do. I'm considered as lucky as my area is covered by Streamyx 4Mbps so as for now, I'll settle for the Streamyx and once the issues with Unifi is resolved then I'll upgrade to Unifi. I've known some friends whose area is only covered by Unifi, have to wait for only-God-knows-when.. GG..

But on a different note, it's better for em to sort out all problems first than accepting new users. Complaints would be plentiful if lets say they accepted us and we faced connection issues later on. But still this kind of thing isn't well suited to the biggest ISP in Malaysia. Anyone here has any insight on what are they actually facing till almost whole Malaysia are affected?

This post has been edited by emy_xvidia: Sep 12 2015, 02:16 AM

Complaint Here,Screw TM nicely.
http://aduan.skmm.gov.my/

then 30 September 11.59pm TM make announcement. we will postpone new installation until 31 August 2017. coz most of our current have just finish their 2 year contract. YEAHH!! more new suckers subscribers for us.. Wooohoooo.
close two month since i apply for new unifi at my place and still nothing. FUCK YOU TM if you going to postpone it again.

Holy sh*t, luckily I ignored TM staffs advice and go directly applied with TMdealer last month for this LAST Unifi ports....
HENG arh~~

any good news? recently just moved to landed house@putrajaya n i applied for maxis fibre, been waiting for over a month n they kept telling me TM having issues bla bla bla-__-

was thinking to apply unifi, but i might end up queuing n i bet its gonna be even worst.

I was told that this Unifi device problem affected Maxis. Currently Unifi and Maxis no installation at landed house like everyone here is experiencing.

Thanks to TM!!

Called and went to TMPoint for registration to change from Maxis FTTI to Unifi 30 ....Everything went ok and the application form is made -> waiting for call to instal unifi...... on last Tuesday 15/9/2015

Today I called and said there is no such order and also said the address is block until the end of this September. WTCRAP IS THIS?

I've got an email from them already. The exchange issue has been resolved. How about you guys?

Appreciate, make a appointment on this weekend. Hopefully this true 😑

thx for the update, i still didn't get any email or call even sms.
will call them hopefully can settle by this week too.

My installation was completed last 2 weeks as well.

Logged a complaint to MCMC regarding the cancellation and delay of installation. Almost immediately, there is somebody from TM that called me to apologize about it.

What did I get in the end? RM200 rebate from my first bill. This amount is nothing compared to my time lost, but better than nothing.

Take away: I will utilize MCMC complaint service more often lol