Hi,

We are sorry as we unable to reactivate expired Hotlink number. However, to use the same number you can re-register under postpaid at nearest Maxis centre. You need to use min 6 months under postpaid before you can change back to prepaid.

TQ

My hotlink contact number has been terminated yesterday.. I would like to get back my number..

Anyways to get it back..

Hi,

Kindly PM us below details for checking

Name
NRIC
Mobile number
Last topup amount
Last topup method

TQ

Hi Maxis,
My sim card is deactived and I'm in oversea. Can you help me to get my number back?

Kindly PM us your details for further checking please.

TQ

Hi Maxis,
I think my number is terminated. Can i re-activated the number?

Hi,

It would be my pleasure to help you check on this. Kindly DM and furnish with below information

1. Mobile Number
2. Full Name
3. IC number

TQ

Can u reactive back my number ? 0176894209

Hi, the number is not available for reactivation.

TQ-Isaac

Hi Maxis

PM-ed regarding my number, failed to reload since 21st April till today via multiple channel.

Please assist on this.

My hotlink prepaid number just got terminated today. How can i reactivate it back? Need help.

Why my ph number 0129362998 was deactivated while my expired is next month 5th May..it happened after the maintenance.. can you please investigate.. I couldn't make a call because of this.

This post has been edited by Vinzcent: Apr 26 2019, 08:44 AM


Attached thumbnail(s)

Hi Hotlink, my number shows it will be terminated on 3rd June 2019, may i know when is the date i need to top up or else i lose the credit? Is it 3rd May?

hi hotlink, i'm a student and am currently studying oversea. I was caught up with my school work and only found out that my number has expired just 10 days ago. i'm not sure if the grace period still exist, but i cant access my number anymore. this is a number which i have been using for 15 years and it is very meaningful for me, i will really appreciate if you can help me out with this. Many thanks in advanced.

there always grace period from 50 days to 90 days. Best you go to the nearest maxis centre to check if the number have been recycle or not. If not yet recycle most probably you have to subscribe to a postpaid plan to maintain your number. If recycled you cant get it back except buy back the number

He/she is studying overseas so won't be able to visit a Maxis Center.

@s42514842, go PM one of the staff here if you've not already heard from them.

U got PMed...

Hi thanks for your suggestion. i PM them instead and yea maxis is more responsive that way i reckon. but i have also called the international support before i pm maxis. Essentially, maxis wants me to sign up for a 188*24 months postpaid plan in order to get back the number. which honestly is not suitable for me, as i will still be in oversea for the coming two years.

FYI, my number has expired for 10 days when i first contacted maxis for the reactivation. after multiple conversations with the agents, i guess that's the best that they can do for me because they cant overwrite the policy and the system.
well, sad case for me.

Hotlink can u also help me, my account has expired on 10 May can you help me take back?

they wont help at all

been maxis customer for more than 10 years,

every month they forced me to top up, until my balance accumulated more than rm180, then i miss the top up date by half day (actually no late by technical cause they cutoff me by 12.00am sharp), boom

my whole account, no., & balance gone, and they just slap template response on all sort of my contact to them. shittiest telco.