I just apply uob one card at online there…
After I submit the form and document, they didnt update me the status… they just ask me about which area that i would like to collect the card… until now… no call no email… i tried to call the agent… but she never pick up her phone at all… what should i do now? Any 1 can help me?

call customer service

Not a single word of English on the box ...

simplified as china brand.

I also email in my application online...after 3 weeks only get a call from UOB branch near me to collect it from the bank

will its explode...

by the way he didn't mention it's chinese.
so who knows maybe it's japanese.
fully imported from japan so without any english wordings.

anyone know UOB vox card 5% rebate is calculated based on 1-31 or base on statement date?

If I'm not mistaken it is based on calendar month.

too bad i got item need to buy now...
and will > 1k and the cap amount

You already spent RM 1k this month?

i have to pay annual fee of rm168 for one card..so stupid and the management refuse to waive..so will cancel after a year

Why you don't just cancel straight away? You have anything tied to this card?

already spend 500.. now need to swipe 900...

i have been mentioned again and again in this thread. Beware of the AF. But people just don't bother. If someone spend more than Rm 200k a year can't get AF waiver, I don't think the bank are sincere to waive AF for anyone.Btw, I cancel my one card long ago.

This would be my third year of using One card. I requested for a waiver last month but the cs officer said there was no promotion for af waiver at that moment (Before making the call, I have 'zerolised' my account and stopped using the card after my second anniversary). So I requested to cancel the card and the cs officer submitted the cancellation report to the related department, citing af as the reason. He told me that I would be getting a call from their retention department if there was an af waiver from them . Otherwise, my card would be cancelled without the retention call. Less than one week time, on 7 Sept, I received the call from the retention department. He offered me af waiver for my third year + af waivers for another 3 more years. I accepted and he said I need to use my card at least once within 30 days.

Timeline
1/9 - AF appeared on online unbilled statement.
1/9 - Called to request for AF waiver but failed. Request for cancellation.
7/9 - Received call from retention department. Offered and accepted current year + another 3 years AF waivers. Need to swipe once within 30 days.
8/9 - Swiped for a petrol transaction.
10/9 - AF waiver appeared on online unbilled statement.

This post has been edited by lucas114: Sep 24 2015, 02:36 AM

Yeah.. This is the tactic.. Don use their card if u know ur AF is approaching.. My case, retention dept sure call after 1 week.. Or I will receive SMS mentioned that if I'm interested to hold the card, just reply the SMS n they will call me back..

lesson learn...I still have 2 year free...just got mine last mth

Did you get a black and white stated your AF will be waived for another 3 extra year? My case was they promise via words, but didn't keep it. The promised to waive 3 year for me. Yes, the first year it was waived, but the second year they charged me. Excuse is they don't know there is such offer for 3 year AF waiver in my account. Basically there is no consistency la!
** how I solved it? I actually write down the name of the person who offer me waiver one year ago. Call here and there , write in so many letter, then only they admit is their mistake and waive for me. It is too hassle. Hence no more UOB for me unless really good offer

How do you confirm you have 2 years free AF? Phoned the customer service?

I just started using and I have no idea my AFZAN is being waived for 1 year or 2 years, haven't called up the CS yet. Must be careful on the AF, rm168 for one plat is not cheap.