This would be my third year of using One card. I requested for a waiver last month but the cs officer said there was no promotion for af waiver at that moment (Before making the call, I have 'zerolised' my account and stopped using the card after my second anniversary). So I requested to cancel the card and the cs officer submitted the cancellation report to the related department, citing af as the reason. He told me that I would be getting a call from their retention department if there was an af waiver from them . Otherwise, my card would be cancelled without the retention call. Less than one week time, on 7 Sept, I received the call from the retention department. He offered me af waiver for my third year + af waivers for another 3 more years. I accepted and he said I need to use my card at least once within 30 days.

Timeline
1/9 - AF appeared on online unbilled statement.
1/9 - Called to request for AF waiver but failed. Request for cancellation.
7/9 - Received call from retention department. Offered and accepted current year + another 3 years AF waivers. Need to swipe once within 30 days.
8/9 - Swiped for a petrol transaction.
10/9 - AF waiver appeared on online unbilled statement.

This post has been edited by lucas114: Sep 24 2015, 02:36 AM

There is no black and white for my case. I didn't request for that though. I plan to call again for the coming anniversary year to request for a waiver. Meanwhile, if it happens that I need to call cs, I can check with them if the waivers for another 3 years are stated in their system.

Is there any special promotion of using UOB card at Sushi Tei?