Is the ping for upgrading to 30mbps ok?

Would like to upgrade for download. But at the same time i am playing online games. If the ping is bad no point upgrading.

the easiest troubleshooting i can think of to settle this wifi issue that most user are having is.. upgrade to AC ! it's the future of Wifi

all of my device at home are AC enabled
Using 30Mbps Unifi,speedtest on all device showing at least 31Mbps

This post has been edited by buyoq: Aug 10 2015, 09:24 AM

filed a case ady..and tm staff came and change modem to D-Link...
by using LAN, the tm staff can get once 29Mbps download speed on unifi speed test website and once on speedtest ookla website...
however, when i try speedtest on wifi on both these two websites, out of 10 times, i only got 1 time can get more than 20mbps download speed...
most of the times i get 12-14mbps download speed.

is this normal behaviour for unifi 30mbps?

no it's not normal.i can easily hit 32-33Mbps on Wifi
my advice, go buy a new router.stock one is always crappy


5Ghz band. 866.7Mbps Wifi

This post has been edited by buyoq: Aug 10 2015, 09:31 AM

this is normal for me, wifi, 50ft.



This post has been edited by AVFAN: Aug 10 2015, 09:39 AM

do u try different server that are further away?
i'm from penang, ping to perlis server(northen ghost) and kl server(digi, mykris, yes...etc)
all also got 12-14mbps...

just want to make whether its modem problem or connection problem before waste money buying new modem/router

If LAN no issue and WiFi doesn't get full speed, usually it is due to limitation from stock router.

Either get a new router or if you have any spare router at home that can be used as AP, use it. I'm also using this option.

anybody can check their bills at MyTM page?

Just registered an account and cannot view...
It says: "Sorry, we are unable to retreive your bills.
Please try again later."

yep, it's been "unavailable" for few days dy

Just have to wait lo.
But if it is not displaying, cannot make payment from there right?

yep, cuz the "pay" function is on the page itself

I still have time to figure it out as I have overpaid for two-three months.

I had this problem too when I tried to register online. According to 100, you can fill up the form after clicking "I'm interested, Contact Me" at
https://www.tm.com.my/Home/broadband/unifi/...bout-UniFi.aspx and TM will call you...

Or you can go to TM Point...

can anyone help me to upgrade from vip 5 to unifi 30 here? the account belongs to my sister and i've explained to her regarding the upgrade and everything and she agreed to upgrade to unifi 30. the thing is, she's busy and the best she can do is to pick up the call by tm and say 'yes'. but so far tm haven't contacted my sister to offer the promo so can't proceed. and calling tm to ask them to call my sis doesn't work. have to wait for marketing team to call my sis first, which no one will know when.

anyone here can assist me n my sis?

tq so much

This post has been edited by lowyard: Aug 10 2015, 03:43 PM

Xefron can assist? Since he is one of the TM agents. Maybe you can PM him directly.

thanks for the fast response!

Planning to apply Unifi tomorrow. The router they given really x boleh pakai ke??? Just a single story house

Can try first, cannot only change.
Mixture feedback, some said can, some said can't. As for me, I don't want to waste time to try since I have a spare unused router to make it as an AP.



I did something to my flash settings on my Chrome because YouTube videos kept jerking and stuttering. Adobe sucks. Now kinda solved the problem.

But due to my flash settings, my Speedtest can only capture around 20Mbps now but my IDM captures actual speed, so that's fine with me.

My phone also more than 30Mbps.

All well when I use FF to try Speedtest.








This post has been edited by fruitie: Aug 10 2015, 11:07 PM

Still flash? Why not HTML5?

https://www.youtube.com/html5