i got no email, no text msg.

but call a phone call from tm point dealer when activated.

Any unifi user in Klang received and successfully upgraded to Unifi 30 package? Attempted to upgrade mine few days ago but they say only available in Kota Kemuning currently.

I have a question here to ask.

Received a call last week to upgrade my existing vip10 to Unifi30. So yesterday i checked my online unifi bill and yes the status already changed to Unifi30.

Done speed test and only got about 15mbps download and 5mbps upload. Immediately do a complaint and within 24 hours their technician came which is surprising (they just leave my house minutes ago).

They said it the router problem because if tested using lan cable definetely getting above 30mbps. If wifi only at 15mbps max.

So they advise me to get new powerful router that can support unifi. Either tplink or asus. Why TM didnot provide the router also beyond me.

So anyone can recommend me new router for me? If possible with the model number. And also do i need to do the setting later myself?

Heard from TM friend, 10Mbps user can upgrade to 30Mbps and 20Mbps to 50Mbps w/o resubscribed and with the same monthly payment.. but for phone call there is no more free call to fixed line, all will calculate as PAYU..

I guess you will face same problem. My technician said today all his client he attended all with same complain

Lol i dont know whether can cancel or not but if u using lan cable then it should be no problem.

Yes finding new router is troublesome for a IT-naive like me. Just hoping later the new router will not cause a new problem 

this is bad, bad...

i know that router is poor, but it's that bad?
anyway, f them... spend rm200 on an asus, u'll live longer.

unifi30, asus rt-n12hp wifi, 50 ft:

I received an Innatech RG4332 Wifi router from TM as part of the VIP5 package.

I did get full speed of 5Mbps (upload and download) with Wifi when it is working fine.

However, I experienced Wifi disconnects every few hours or so.

I couldn't stand it and promptly replaced the RG4332 with an ASUS RT-N12 D1 router.

No more Wifi disconnections and the router has been rock stable from day one.

I used the RG4332 for a week before I said "enough is enough". 

knowing tm, they will be happy if u cancel or give up the line altogether!
anyway... do give a thought what happens when the router goes kaput... u still have to buy new on yr own...

she's obviously a twit who doesn't know technical issues even if it smacked her in the face. should ask her next time to pass the phone to her supervisor. or maybe..... even worse, it's the managements policy to deny any poor performance    then better report to MCMC to pressure them (wonder if anyone done that yet)

this one time my internet didn't work. so i did all the normal troubleshooting on my own end. reboot router, update router firmware. re-do settings. restart pc...... pretty much all you can think of.

so i reported it as a tmnut issue, but then they ask reboot modem which i told i already done. still won't believe..... only much much later, they called back and admitted it was an issue on their end all along despite denying it >_>:

sigh.... they should never say not their side without checking first... this problem with tmnut support :/ talk cock over phone as if we don't know anything about basic IT technical troubleshooting.

try test direct ethernet first see the speed.... if performance subpar yeah then complain 

You could test downloading a video from your phone to your laptop wirelesly to check your throughput. I just checked mine at my desk and its about 28Mbps only when I'm just 1.5m from the router (Wireless N300). It gets worse the further away I more from my desk.

From the first page. "PLEASE READ BEFORE YOU PROCEED"

5. UniFi is a wired broadband service. Wireless connectivity is an option and is subject to interference and obstructions factor.

You can get a reasonably good router (ASUS/TPlink) for ~about rm150 thru lazada/rakuten after getting discount from voucher & CC's CB.

No. Its a D-link for Streamyx that I plan to use as an AP to extend my wireless coverage.

Get one which is preconfigured for UNIFI, or get to know a techie friend who can help.

You should consider your devices' wireless capability too. Can they use 5Ghz or AC?
If they can only use 2.4Ghz and if theres interference from other signals from your neighbours, maintaining a stable 30Mbps all the time may be difficult?

I'm using the stock DIR-615 but flashed with DD-WRT firmware, no issues with the UniFi 30 on WiFi. Even my local transfer speed within my network is around 3.3-3.5MB/s so I believe it should not have issues with 30mbps but I don't think it can cope with UniFi 50.

By the way, my WiFi is using Wireless-N on 20mhz channel width so my connectivity speed is 72mbps with actual transfer speeds of 3.3-3.5MB/s as mentioned above.

Your Ambank's CB can easily cover this expense.   Or go and look for more CB.

damn so i'm not getting 30Mbps because of bad stock router..? however today speed is ok got 20-22Mbps compared to yesterday around 12-15Mbps hurmm

Here?
http://unifidr.blogspot.com/2013/10/what-i...uter-model.html

LOL. Don't know, Ive never used it. But my pref would be the DIR-615 that they gave when UniFi first launched.

Use your TP-link for wifi and hookit up to your Innacomm?

Follow this?
https://forum.lowyat.net/topic/1946551/

well i sorta mean, it's a bit difficult trying to diagnose your speed via wifi.

i notice this while babysitting for my brother so i was on my laptop in another room in the house. the internet was so bad .... only got better when i moved the laptop a bit to get a better signal, then suddenly the internet was working fine again.

so poor wifi will indeed affect your internet speed so i don't think you can really test poor internet unless done via ethernet first, so you can rule it's not a wifi issue your having. that was  what i was implying :}

basically it's cost cutting, by providing a cheap router just so we can get the internet to work. as a user we have no choice but to buy a new router preferably 1gbit ports (i'd suggest 4-5 of them :} ) and also preferably wireless ac if possible.
Asus RT-N18U
from the prices i saw, you can get this router for rm 339, thats quite good for an ac router that actually performs :}
http://www.lelong.com.my/kx/asus+rt+n18u.htm
this router is wireless n though but is using turboqam to boost wireless n signal by up to 30% more. it also can do up to 650 mbps internet connections, not that we have that speed anytime soon 

wireless ac routers i think are 600+ upward  yep a AC56U is 624
http://list.lelong.com.my/Auc/List/List.as...d=AC56U&x=0&y=0

If the stock router can't manage to have 30Mbps with Wifi but LAN can, option are:

1. Change the 3rd party router that capable to deliver Wifi at 30Mbps.

2. If don't know how to configure the router, get an access point (or even and plug into the LAN port of the stock router, much more simple than configure the router. As Unifi router needs additional configuration in term of Vlan tagging as compared to ordinary Streamyx one that just need to key in username and password only.

To cut cost just buy a 5m LAN cable which allows u to wired-access from any corner of your room, when u think wifi access is no good.

I'm on vip5 wanted to upgrade to 30mbps..I requested upgrad via tm portal..received a call from tm this morning, being told that website is only for new customer, for upgrade need to dial 100..argh..

Any router with Wifi can be used as access point.

I have an old Dlink streamyz modem/router, just set option from PPPOE to bridge mode,  then done already.

Ipad wifi to Dlink, dlink connected to Unifi router via LAN.