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 Celcom FIRST Basic 38 Fan Club V1 (UPGRADED!), Upgraded to 10GB !

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cicak.fakir
post Dec 21 2016, 12:35 PM

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QUOTE(effectz @ Dec 21 2016, 12:13 PM)
My billing date is 18th, I changed to Gold on 18th, it still charge me rm38 together with new plan charge.

I use b38 few hours only.

Will they entertain if I ask for their kindness to refund?
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from sign-up to 1st bill - prorated.

if your terminate and COMPLETED PROECESSING before 1st bill, then that prorated amount is all that you are liable for. celcom refunds if more than RM10.

if you terminate after the 1st bill, then the clause is, you'll be liable for full commitment fee + excess usage in next bill - not prorated.

--

even if you step a second into a new bill period, you'll be liable for the full commitment in that new bill period.
i know, because i applied to upgrade less than 2 days before bill date, and custcare informed that i will still be liable for RM38 in current bill period,
AND, if processing my upgrade is delayed into and only completed in next bill period, i will aso be liable in full for that next bill period.

--

custcare explained that upgrade is considered as 2 actions:
- terminate previous rate plan
- sign-up new rate plan

based on that, since you are RM38 user - so definitely not 1st bill -,
- you old rate plan will still be full RM38 commitment fee in next bill.
- you new rate plan will be prorated until next bill.
cicak.fakir
post Dec 22 2016, 01:38 AM

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QUOTE(effectz @ Dec 21 2016, 11:53 PM)
Where to find the clause?
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"clause" is my own word. but the custcare, both counter and via phone, are very clear about this matter I.e. full commitment fee chargeable in subsequent bill, no prorate. and as exerienced by others as well, they will advise that the conversion be done nearer to billing date because there is no prorate applied on existinv rate plan.

some xcerpt from faq and tnc for blue

58. What happens if I terminate my plan?
You will be charged 1 full month of your package value on top of your outstanding bill amount.

Part B: Specific Terms and Conditions for Postpaid Service
2. Change of Rate Plan Service (“CORP”)
2.4 In the event that your CORP is registered before your billing cycle, your bill shall be pro-rated from the date of the registration of the CORP.
cicak.fakir
post Dec 25 2016, 03:51 PM

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QUOTE(K1d0 @ Dec 25 2016, 03:40 PM)
Funny how bluecube at paradigm told me, even I receive SMS for RM45 10gb data, if I coming from basic 38, I'm not eligible even upgrade also 4gb data only.  sweat.gif I emphasize I check with OCS and they told me eligible, they die die say I'm not  dry.gif
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how many time already lorrr. the 5+5 loyalty offer is only possible via call to 1111. any other channel will only be able to offer you the current 2+2.

consider one in here who allegedly was able to sweet talk via counter is a rare case.
cicak.fakir
post Dec 26 2016, 04:10 AM

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QUOTE(Q-C @ Dec 25 2016, 11:57 PM)
priority is for those with sms
and ONLY can upgrade using 1111
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this.

if you go through other channels, of course they can also do the "upgrade" to blue. the one with 2+2 currently offered. for all they care, since you'll be paying rm45 upfront, anything goes. just nod, wink, shook, and sign dotted lines appropriately.
cicak.fakir
post Dec 27 2016, 02:12 PM

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that auto upgrade is for blue to blue, not 38 to blue. I think the complaint is not about not auto-upgrade, but rather, the perception that celcom offered 38-to-blue selectively via invitation-only.

correct me, but if I remember correctly, there are actually 2 rounds of 38 being offered to the public.

probably celcom is focusing on those who signed up within the first round.
cicak.fakir
post Dec 27 2016, 02:37 PM

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QUOTE(mrdude @ Dec 27 2016, 02:24 PM)
I am from first basic RM38 just like you and your gf.. no SMS.

And as stated, called up 1111 they said cannot help without SMS.

Clear cut customer discrimination to me
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discrimination, probably.

but to compare against maxis, there's stark contrast.

maxis previously only offer undercutting rate AFTER you submit mnp.

celcom on the other hand offered upgrade to certain customer "out of the blue".

blue-to-blue is automatic since it does not involve rate plan change. still pay the same before and after.

38-to-blue on the other hand have to offer for customer's agreement since it involves additional charge.
cicak.fakir
post Jan 3 2017, 07:07 PM

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they didn't ask me to read the offer sms verbatim word-by-word. I just give hint about sms offer to upgrade to blue 45, and the custcare put me on hold while she checked something.

not sure what was she checking. is it masterlist of those who gets upgrade offer? or check that I am really on 38?

but she was clear that while everyone who ask to switch to blue 45 can get their wish granted, it will be the same blue 45 as offered to new sign-ups. only those who gets sms offer can get the blue 45 5+5.
cicak.fakir
post Jan 3 2017, 07:23 PM

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QUOTE(Baconateer @ Jan 3 2017, 07:09 PM)
only by calling 1111..u can sign up for 5 + 5...or else..is the same old 2 + 2...
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indeed.

I just want to stress that

- YES - you can switch to Blue 45 2+2 any time. through any channel.

- NO - you can't switch to Blue 45 5+5 without offer. only through 1111.

so those who didn't receive sms offer but upgraded anyway via 1111, or worst case is allegedly via counter, double check the allocated data.


anyway, is it still being offered? I thought this is only happening till 31dec.
cicak.fakir
post Jan 4 2017, 10:52 AM

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QUOTE(ayamxxx @ Jan 4 2017, 10:24 AM)
just called 1111 for my basic 38 to convert 45 even I did not receive this SMS.
Walla, green light
tongue.gif
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"Blue 2.0" 5+5 or "Blue II" 2+2?
cicak.fakir
post Jan 6 2017, 10:34 AM

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QUOTE(azhar75 @ Jan 6 2017, 10:29 AM)
You can verify the status at Celcom OCS:
[attachmentid=8365654]

Another checkpoint is they will send an SMS to the link of the RM45 5+5 plan details (aka FIRST Blue Plan 2.0) for your record.
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the upgrade Blue 45 5+5 is called "Blue 2.0" in OCS.
the current Blue 45 2+2 is called "Blue II" in OCS.
cicak.fakir
post Jan 7 2017, 01:23 AM

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QUOTE(sHawTY @ Jan 7 2017, 12:44 AM)
Did Celcom removed the 3GB data brought forward from Basic 38?
The Celcom postpaid app no longer display 6GB, just 3GB whereas I only use 400MB last month
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that postpaid app not production-ready yet, cannot trust 100%... having said that, my suppl line displays carry forward + current alloc as one amount.
cicak.fakir
post Jan 7 2017, 09:21 AM

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QUOTE(sHawTY @ Jan 7 2017, 09:15 AM)
Nope. Even when checking through SMS (BAL STATUS to 28882) also yield the same result
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since i'm no longer on 38, can't help to double check your observation. perhaps, a call to 1111 can answer your query.
cicak.fakir
post Jan 8 2017, 12:27 AM

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TL;DR

somebody previously asked "what about the data split for those months with 5 weekends?" and was answered that we'll still be getting 1.25GB for those rare occasions.

well, now I present to you my 5GB weekend split which is renewed just now (bill day 8th of month)

Attached Image

I am guessing that since there is 5 weekends between today's 8th and next 8th, the system too consideration and divided appropriately 1GB for each weekend.
cicak.fakir
post Jan 10 2017, 02:50 PM

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QUOTE(azam_halim @ Jan 10 2017, 02:13 PM)
Just called 1111 and told them i might have deleted the sms, told them the general content of the sms (refer to someones post), put on hold few times, and she says the changing plans is within 48 hrs..confirmed few times its the 5+5
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thank you for admitting your scam. i'll tell 1111 to double check again brows.gif whistling.gif
cicak.fakir
post Jan 11 2017, 03:06 PM

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QUOTE(ric12 @ Jan 11 2017, 02:42 PM)
Anybody able to purchase additional data after upgrade to RM45 5+5? After the upgrade, I cant purchase maxup data.
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i bought this.

Attached Image
cicak.fakir
post Jan 11 2017, 03:37 PM

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QUOTE(ayamxxx @ Jan 11 2017, 03:14 PM)
murah kan?
iinm the previous is RM15 1gb?
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the word "Promo"
cicak.fakir
post Jan 11 2017, 04:48 PM

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those accessing via Online Customer Service - did you guys notice "Max Up SMS"?

what's that?

i opted for it, have it activated, had RM8 under unbilled, and have it listed in Overview page, but i didn't see any effect on my SMS count - still 50 as recently refreshed.
cicak.fakir
post Jan 13 2017, 10:35 AM

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QUOTE(deadravel @ Jan 13 2017, 09:43 AM)
hi guys, wanna ask some suggestion on this.

currently im using first basic38, been using for 1.5years now,
the problem starts when i move to singapore for work,

everytime i bak SG from KL, once i turn on the phone (celcom line), the internet roaming will automatically charged for 1day internet pass (rm38)
at first i thought i turn on roaming data, but i did not turn on roaming for the celcom line.
but everytime it connected to the roaming network in singapore (M1/starhub) it will auto charged me (rm38) for the 1day internet pass
i called celcom and they told me that i should connect to non prefered network if i dowan get charged by it (Singtel),
since then when i turn on my phone i always go to change the network to singtel, but then recently i cant connect to singtel anymore
and the line will automaticall connect to prefer network (m1/starhub) and get charged rm38)

i'm tired of hearing celcom excuse that i turn-on my roaming data blablabla,   doh.gif
anyone have better idea of how can i avoid this?
if not i'll just port out to umobile line, at the very least their 1day internet roaming pass only rm10.
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> CELCOM Data roaming blindly charged, Charged data roaming that you never used
https://forum.lowyat.net/topic/4024399

> Data Roaming Problem with Celcom <IMPORTANT>, being charged even if data is not on
https://forum.lowyat.net/topic/3931870

> Celcom Data Roaming Scam, IS "roaming partner" A TRAP????
https://forum.lowyat.net/topic/3919502


Attached Image

Send "IR OFF" to 28882, keep both as send and response as proof you disabled. Next time Celcom charges again, you'll know where and whom to shout at.

This post has been edited by cicak.fakir: Jan 13 2017, 10:39 AM
cicak.fakir
post Jan 13 2017, 11:20 AM

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QUOTE(deadravel @ Jan 13 2017, 11:07 AM)
thanks alot for the links  notworthy.gif
wish i asked here earlier, really F*
ill turn it off now. seems like the problem still exist, dowan to waste my time complaint if i kena again,
decided to port out dy.

1 thing about the IR OFF sms, i just sent it ,
but got msg return stating "RM0 You are not subscribed to International Roaming Service"
what does this means?
can i complain to Celcom and get my refund back? since they state i dint subscribe to roaming service, how come i still get roaming charges
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there are 2 roaming service under celcom
- voice/sms roaming
- data roaming

the "IR OFF" is for data roaming. if you have never been a subscriber to data roaming in the first place, time to claim celcom for all those amount since the time it was "OFF".

i would approach them politely first, ask if you have data roaming enabled? when was it ever "ON"? since when it is "OFF" and then ask about those charges in your bill for all charges incurred while "OFF" is in effect.
cicak.fakir
post Jan 13 2017, 11:23 AM

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don't barge in all gung-ho outright. the last thing you need is fabricated "ON" period.

collect the facts first on your "ON" and "OFF" periods.
cross check with all the time you were charged for during "OFF".

then strike back with refund request.

naughty thought - probably also hit them through consumer assoc to give national noise, since now it looks as though they still charge for data roaming even though you are not subscribed to it.

This post has been edited by cicak.fakir: Jan 13 2017, 11:26 AM
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