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 Celcom First Basic 38 - WORST NETWORK, Drop calls, Zero signal, Snail data spee

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bolwin
post Nov 15 2015, 11:23 AM

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QUOTE(joelliujt @ Jun 3 2015, 09:49 AM)
LATEST
shakehead.gif Summary of all the issues after 1 month of usage: doh.gif
- Whenever 3G/H+ received, phone network strength will show full bar. But 4G received, signal bar immediately drop to 1-2 bar.
- Data usually works outdoor (slow speed), but dead whenever goes indoor.
- Averagely 1-3 call drop every 5mins call.
- During calls, very often voice turn into some robotic/transformer like sound. Happened to different Celcom line (different devices).
- Delayed SMS received.
- Sometimes when you tried to end a call, it will keep auto-redial for no reason & refuse to end call. Happened to all my Celcom line (different devices "Samsung & Asus").
- Call connection is slow. Averagely took 7-9 secs to connect. There are once encounter 30sec.
- After hanging up a call with opposite party (Celcom First Basic 38 user) & redial to the same number immediately - min. 2x voice mail.
- When I first signed up for 2x Celcom main line with Celcom Garden outlet:- 1 of the line didn't get submitted to HQ for processing. Need to revisit Celcom Garden outlet to re-register. 2nd line took 3 days to get converted.
- 17 June 2015, Celcom cust. service called to follow up on my previous esclation about poor network/reception. The lady said her technical team reverted to them & say NO PROBLEM. But I say problem still there. She responded "Oh...still got problem? I will submit the report again to technical team. Tried explaining to her that no matter how many times she call, the problem still exist. Unless they do something about it. It is pointless calling me several times just wanted to do her job & close the case. Conclusion, no solution given, just kept quiet over the phone & keep repeating "Yes. I'll try".

17 June 2015 (night)
Had enough of Celcom for the past 1 month. Switched back to Digi. Problem solved. Case closed.
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PREVIOUS
Been using Digi for the past 10+ years & decided to port to Celcom First Basic 38 (along with my sub + other lines, total of 4x lines converted).

And shock to realize that Celcom reception is terribly horribly BAD. Almost 80% of my daily reception is on 1-2 bars. And with such weak signal, data network is almost like handicap <cacat>. So regret that I made the wrong decision to port all my lines out to Celcom.

Drop calls, Zero reception, Dead/Snail data - are all I'm facing currently. Escalated to Celcom 3x times (3x case numbers), but said Tech Support going to contact me (not surprising that no one ever contact me after that). And what is the point of calling me for, it is not my line issue now, is the entire Celcom signal strength we're talking about.

Some may say it's the location I'm in. Well, I got 4x lines all together (use by 4 different people; in different locations; travelling around Klang Valley & PJ).  All encounter the same problem & having the same complaint.

Tried resetting network, signal  booster app, tried on different devices, speed test like crazy - all the same problem.
I am really hoping this to be temporary (but 2 weeks already), as the First Basic 38 is really a competitive plan that I wish to stay on for all my 4 lines to also reduce my monthly bills. However if things remain, then no choice but to pay a little more, than to hold a phone with ZERO reception. Impossible to have a phone that can't even dial out emergency.

Sharing with you the missed-calls record (with my cell/data network on).

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 12:13 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:44 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 5:23 pm)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:11 am)

You hv a missed call fr 01X XXXXXXX 
(29.5.2015 at 9:19 pm)

You hv a missed call fr 01X XXXXXXX 
(1.6.2015 at 5:07 pm)

You hv a missed call fr 01X XXXXXXX 
(28.5.2015 at 7:48 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:02 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:03 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 9:49 am)

You hv a missed call fr 01X XXXXXXX
(1.6.2015 at 4:27 pm)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:55 am)

You hv a missed call fr 01X XXXXXXX
(28.5.2015 at 7:50 am)

You hv a missed call fr 01X XXXXXXX
(2.6.2015 at 11:27 am)

You hv a missed call fr 01X XXXXXXX
(3.6.2015 at 8:05 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 8:28 am)

You hv a missed call fr 01X XXXXXXX
(29.5.2015 at 11:42 am)

You hv a missed call fr 01X XXXXXXX
(30.5.2015 at 12:00 am)

Network CACAT until couldn't start speedtest - location KLCC.
[attachmentid=4471756]
[attachmentid=4471757]
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Hi joe. I am also using Celcom 38, the calls drop or disconnect really often. Especially in KLCC area. More than half the calls drop after <30 sec. At first I thought it's my new phone, but at home (10 km from KLCC low density) the calls seldom drop compared to KLCC area.

You still think it's service provider issue? I am reluctant to go through the swap again, plus Celcom 38 is a really cheap plan.But if I must I will swap as I can keep missing these calls!!!!
alexleow81
post Nov 15 2015, 03:24 PM

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So far my line had been great! Celcom line overall is OK wan except you may feel some slight problems when you go indoors. Celcom indorr reception is not so good! Well, you pay for RM38 inclusive of free calls, what you expect? It's really cheap! smile.gif

Around Shah Alam, Sunway, LDP, Bandar Sri Damansara, Kepong!

This post has been edited by alexleow81: Nov 15 2015, 03:25 PM
wcypierre
post Nov 15 2015, 05:51 PM

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6gb but not sure if it is 3gb data + 3gb wifi like in the current first basic 38
wcypierre
post Nov 15 2015, 06:05 PM

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QUOTE(cun10 @ Nov 15 2015, 06:02 PM)
yeahh but their wifi location so cover quite lots place
just scare later too much ppl port in again and cause the speed slow  sweat.gif
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if you're not working near any big malls then there won't be any for you to use sweat.gif

Agreed, just like last time shakehead.gif
wcypierre
post Nov 15 2015, 06:13 PM

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QUOTE(cun10 @ Nov 15 2015, 06:10 PM)
ikr haha maybe let's see what will be announce first
or else i think most will stick with this club at the moment
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by the way where did you got this from?
wcypierre
post Nov 15 2015, 06:30 PM

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QUOTE(cun10 @ Nov 15 2015, 06:21 PM)
my fren share with me say from reliable source
so i had warn my fren better legit or else will chok my fren to dead lol
let's wait see if got any news update on this
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if like this I think will be out before the year ends, I think.
wcypierre
post Nov 15 2015, 08:48 PM

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QUOTE(cun10 @ Nov 15 2015, 06:35 PM)
yeah could be stg for end of this year i suppose to
perhaps another deal for user before year end
can put in list to consider  icon_idea.gif
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and then I wonder what will the other telcos put up to fight that plan brows.gif
wcypierre
post Nov 15 2015, 08:58 PM

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QUOTE(cun10 @ Nov 15 2015, 08:53 PM)
haha previous got few new after 38 club is out
but yet 38 best!!! let's see what they will have cz in the end benefit user  rclxm9.gif
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I didn't get my main number to port over to first basic 38, I subscribed for a new number because I had too much of balance at my old account at that time sweat.gif . Regretted that every single bit, now if this plan offers similar gooding but a bit more expensive I'm in all ears for it laugh.gif
wcypierre
post Nov 15 2015, 10:13 PM

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QUOTE(cun10 @ Nov 15 2015, 09:34 PM)
really? u will be porting to this altho slightly expensive?
why bro? or u want to use ur main number for this thn terminate the new one?
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I want to use my main number for this plan but this plan not available already sweat.gif and I don't want to use U Mobile's U28 for that so maybe will go for this new plan instead. see how lah, nowadays so many "flavours" to choose from sweat.gif
SUSmontyashley80
post Nov 16 2015, 09:23 AM

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QUOTE(cun10 @ Nov 15 2015, 04:09 PM)
user posted image

i knew right and guess what i had...kind like leaked from somewhere
looks interesting and attractive
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err the pic so blur eh..got a better version one?
all i can see is 6GB with RM 45/mth...new stuff from celcom? but website nothing eh...
is this to counter maxis one since they started the 4G war with the rest of telco whistling.gif
SUSmontyashley80
post Nov 16 2015, 10:47 AM

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QUOTE(wcypierre @ Nov 15 2015, 05:51 PM)
6gb but not sure if it is 3gb data + 3gb wifi like in the current first basic 38
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oh is it? i don't mind like that also coz always running around shopping mall haha..
anything free i take icon_rolleyes.gif

QUOTE(cun10 @ Nov 15 2015, 06:02 PM)
yeahh but their wifi location so cover quite lots place
just scare later too much ppl port in again and cause the speed slow  sweat.gif
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this problem will happen all the time when there is new plan in town..nothing much we can do lo sweat.gif

QUOTE(wcypierre @ Nov 15 2015, 06:13 PM)
by the way where did you got this from?
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ya lor..where this info from..
my fren also said the same thing lo icon_question.gif
korn
post Nov 17 2015, 07:10 AM

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Weird nobody post it here, the new plan,

user posted image

user posted image

user posted image

Thanks Amanz for the info - https://amanz.my/201599431/
fat16
post Nov 17 2015, 08:02 AM

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ok time to edit this thread title.

Celcom First Blue 45 - WORST NETWORK, Drop calls, Zero signal, Snail data speed
sleepwalker_00
post Nov 17 2015, 11:17 AM

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Been using Celcom 38 for few months, call signal is fine but internet is horrible, 4G is not as fast as I expected, must worse than Maxis 4G, and data buffering is very slow, have extra GB of internet but quite useless as the speed is so slow. blush.gif
Dozz
post Nov 17 2015, 11:43 AM

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First Blue New plan?

well.. i think our First 38 still better than the new plan
seanlss
post Nov 17 2015, 02:58 PM

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Just signup for the new First blue plan.
then see so many bad comment here.. shocking.gif
SUSMNet
post Nov 17 2015, 08:12 PM

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I'm looking for unlimited call plan.

exitsortie
post Nov 17 2015, 08:18 PM

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QUOTE(seanlss @ Nov 17 2015, 02:58 PM)
Just signup for the new First blue plan.
then see so many bad comment here..  shocking.gif
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do you know what music service do celcom support for the unlimited streaming?
fat16
post Nov 17 2015, 08:39 PM

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QUOTE(exitsortie @ Nov 17 2015, 08:18 PM)
do you know what music service do celcom support for the unlimited streaming?
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https://amanz.my/201599393/
seanlss
post Nov 19 2015, 11:05 AM

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QUOTE(owldies @ Nov 18 2015, 02:00 PM)
woww so fast alrd sign up?  shocking.gif
u got insider news?
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just coincidence.. hehe...

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